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JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
You can not get a better legal service than this! Affordable and extremely fast. The lawyers provide the best answers.
Tech solved my problems and gave me tips on preventing recurrence. He stayed with me every step of the way.
Get sucked into a $34 monthly fee that was unexpected with not refund, only hours after first month was charged.
After researching my question on google, I could not find a clear answer. This service made my work so simple.
I was very happy with the suggestions made by what I considered to be a professional. Thank you, William Hurley.
I am very satisfied with the experience, my question was attended to and answered very quickly by a knowledgeable attendant
Ray responded very quickly, gave great advice and was very compassionate about our circumstance. Thank you! We will be back!
This is just so valuable, to be able to discuss legal topics with a lawyer without expending your whole paycheck.
After 4 different repair shops including the local dealer, first reasonable solution offered. Will take back to dealer with suggestions
The online doctor helped me to better understand a diagnosis I was given and what I should do about it
I just found out about this service/website and I find it to be a great idea that has vast potential.
I'm so glad you have created this I was terrified about something and you put me at ease, very helpful
Really helpful information and very accurate answer anything from very professional team that you want to know. Thanks a lot
I have perused the site several times. I was horrified to see many, many, many responses by one so-called EXPERT --- Kate McCOY --- who constantly intervenes in this particular customer's therapy sessions. I understand that it is the customer who keeps asking Kate about her sessions but then Kate constantly answers instead of being professional and telling the customer --- look by you keeping on asking me questions you are splitting things and you will NEVER work things out in your therapy. She should have told the customer that she should be bringing ALL these matters up with her therapist. If she feels that her therapist can't handle things then she should refer the customer to a new therapist, not constantly meddle in the customer's therapy. Of course, Just Answer doesn't flag this as unethical and non-professional because, of course, when the customer pays Kate McCoy, then Just Answer gets half the fee. If I knew the state that Kate McCoy practices in I would report her to her State Board for unethical conduct. Be that as it may, Just Answer should not accept Ms. McCoy's non-professional behavior and should ban her from the site.
I got to the Austin airport with my GPS and it couldn't find TEXAS! I asked the expert and he answered that day with detailed information about the handle that problem. Excellent help!
How can I stop charges to my credit card that I did not authorize? This outfit sucks and I have been charged $134 for nothing,, I want this to stop NOW!
I was told "$5 refundable" on the front page to get an answer to my vet question. It was answered well enough, but when I looked at my emails, $40 had actually gone through Paypal, NOT $5.
THEN after I cancelled recurring charges on Paypal so I wouldn't get charged again next month, Just Answer canceled my entire account! I never went on the Just Answer site to cancel my account! I started a chat to resolve the cancellation issue, and the chat cut me off. I have sent an email to them that hasn't gotten answered yet.
I did get a decent answer that saved me a trip to an emergency vet, BUT the website was deceitful about charges. And if I'm stuck with the $40 charge for the month, my account needs to stay active so I can ask ALL the questions I might have about everything!
If I hadn't been in a semi-emergency situation, I would have researched this website beforehand and not gotten stuck in this scam. I filed a report through Paypal so hopefully between the JustAnswer site and Paypal, something will get resolved quickly.
Hello Be,
We're very sorry for any confusion over the charges. If you send me an email referencing your review here on Sitejabber, we're happy to take a look at your account and work to address any outstanding concerns.
I'm looking forward to your response!
Best regards,
Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
Me ha sido muy difícil acceder al servicio, he pasado por varios técnicos hasta que finalmente uno ha podido solucionar mi problema. Gracias a Jerry Hannell!
Canceled this 3 times, continually being charged $39.00 for 3 months now. It's a dishonest company in my opinion.
Hello Joe,
Thank you for contacting JustAnswer.
You can manage your membership settings by going to www.justanswer.com, clicking on My Account, then clicking on the Membership tab on the left-hand side of the page.
Please reach out to our customer care team. We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating. We look forward to hearing back from you.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I googled for help with Slings AirTv device (because Sling offers no customer service whatsoever) but that's another issue. JustAnswer poppled up as "Ask a Sling TV service Expert Online - Ask on JustAnswer®
JustAnswer
https://www.justanswer.com
Get Instant Answers from Real Professionals Online Here. It's Fast and Easy to Connect Now. Get Reliable TV Expertise Online. Chat w/ Live Experts On-Demand Anytime.". Well, they didn't have an "expert" and they hooked me up with someone else. I explained everything I had done myself after he came online, plus some, and his response was to do everything that I had already done. I had the service for less than 20 minutes, didn't get any help, and they charged me $56. I cancelled it, telling the customer service person why I cancelled, and it was like tough, we don't care that your problem wasn't resolved, and tough cookies that we didn't have a real expert on Sling or it's products. Never again! I've filed a complaint with PayPal and they just agreed to stop payment! HAHA! They messed with the wrong redhead!
Hello Patricia,
Thank you for letting us know. Would you please reach out to my team so we can find your account and make sure it was handled properly?
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
This Time, but I don't think it's fixed. Have been taking pictures of pictures!(
It was great!!!!!
SHAKA
That help with the apps they hooked Me up!
SHAKA
My granddaughter used this site without my knowledge of their restrictions. I did not know there would be a monthly charge assessed after so many days. Her emotional support dog was dying she thought. She was very upset. Today evidently was their day to assess $29 fee that I was not aware of. I had $.98 in my bank acct until my social security check comes in June 21st. I saw at 5:00 am this morning that I had been charged $29. I immediately called and cancelled the membership and called to ask for a refund because it was showing pending ln my acct since it had just gone thru my bank. I do not have charge cards and no savings. I have no money. The customer service was very rude and determined to not refund my acct. She said she knew she could refund the money but refused to. I asked to speak to a supervisor and she said I would get the same answer. I insisted on speaking with the supervisor myself. She put me on hold and told me she had forwarned the supv of my request and that I would receive a call back sometime from the supv but the answer would be the same as hers.
My husband has cancer and Copd. He is 79 and I struggle to pay for his meds. We are having financial difficulties with this plus cost of everything getting higher just to have food and keep electricity on for him to have oxygen 24 hours a day.
This company has no heart, no compassion in todays world, they only care to make money off you. I would never suggest anyone use their services ever. This company does not care about you.
Tip for consumers:
To have a warning of impending service charge a day before at least. It would have avoided my dilemma and cause of concern plus overdraft fee on my bank acct. I would have cancelled before their deadline had I known the date of their charges. I would not recommend this service to anyone ever.
Hello Patrick,
We would love the opportunity to look into this matter.
Please reach out to us with the email address you used to set up an account and reference your review here on SiteJabber so we can assist you with the refund.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Becky,
We're very sorry that you had such a disappointing experience. We would like to investigate to see what happened and to provide any assistance that we're able to.
Please reach out to our customer care team so we can assist further. We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
We look forward to hearing back from you.
Best regards,
Angela, JustAnswer Customer Care
Solutions@justanswer.com 800-808-0645