JustAnswer

Within minutes I was connected to someone who diagnosed my internet issue. It was resolved quickly and easily.

Sorted out my IT problem quickly and professionally. Only issue is that it cost more than initially implied.

Very satisfied,got a reply very quickly,with the correct way to do the job

very good

Telstra, in Australia, is a privatised Telco which virtually dominates the Australian market. It is well respected. An IT "expert", claiming to be Telstra trained, offered the following Google advice to those wishing to extend the ring time on their mobile phones, which are mostly factory set to 15 seconds.

For Android: To extend your ring time, you'll need to make a note of and then dial a code involving your forwarding number. Dial *#61#. It will display the number the calls are
Forwarded to and the current ring time. Write down the forwarding number.

Dial **61*+1xxxxxxxxxx*11*30# (where xxxxxxxxxx is the number displayed previously and 30 is the new ring time you can pick 15, 20, 25 or 30). Dial *#61# to check the new
Settings.

End result: Ring time extended to 30 seconds but voicemail invited
Callers to leave a message and I would call them back. I could not receive
Calls. I wrestled with Google, phone plan providers and phone suppliers over
Four days, without avail. No one seemed to want to know about my problem. My
Google search ultimately led me to Just Answer and I discovered Richard, Android Expert. Just Answer is US based. For a nominal cost, within a few hours I was put in touch with Richard. Recognising my phone dilemma, i. E. I couldn't receive calls which was his modus operandi, he text me one question and within ten seconds of my reply he supplied a code which restored my phone to its normal operating mode.

This comment is unsolicited. No reward has been offered nor expected.

Jack Woodward, a very happy customer.

They advertise answers in an average of 8 minutes. I got no answer in over 6 hours, just $20 taken from my bank account. DO NOT USE.

Overpriced, but I DID get an answer. Just be VERY careful not to buy a subscription by accident by clicking "free trial."

Very professional. Walked me through the process the resolve my issue

I use "Just Answer" all the time. It's Great! Never have had any issues with it.

I dealt with two technicians they're both good!
Thank you Just Answer!

I could not empty my system in 6 days, his advise helped.

The experts are well versed in computer troubleshooting.

well done

Reverse credit card charge 46$ did not answer intuit turbo tax question

The site is not upfront with their pricing. I was told that there would only be a $5 refundable fee for the service however I was charged a $5 membership fee which was not refunded to me upon request, plus another $39 membership which was a surprise to me. I contacted their customer service and this is what they answered me:Unfortunately, all membership fees are non-refundable. It was indicated on our website before you key in your card information. That's also clearly stipulated on the Terms and Conditions that you accepted before using our service. Memberships that are cancelled within the membership period will not have pro-rated billing, refunds or other credits also subject to be in a pay per question basis.
Do you have any agreement from me that shows I have requested or agreed to a monthly membership for $39 a month?

Customer care agent
Camille Serrano, Customer care agent

This is a two way process wherein both us has equal rights and responsibilities. We have given you terms and conditions to educate you about the service that you signed for, and on the other hand it is your duty to read it and understand it. I believe I have provided all of the information that you needed to know about your concern for today. I will disengage this chat session. Please feel free to reach out to us again if there is anything we can help you with. Thank you for visiting JustAnswer.
Chat with agent has ended

Connecting back to Pearl Wilson

Assistant
Pearl Wilson, Assistant

The Customer Care agent is no longer online. If you still have questions or need help, please email *******@justanswer.com.

The problem is that I had never agreed to a monthly membership for $39 to read the terms and conditions for it.

I asked a question and paid the $5 trial membership

I called every day to find out why I have not been contacted regarding my question

For 7 days in a row, the customer service people were "Escalating" my question

On the 7th day, after my 7th call -- I receive an email from a Moderator name Michelle, below is the email:
=========================
Hello:

I'm Michelle, a Moderator for JustAnswer.com.

I'm so sorry that a JustAnswer Expert has not connected with you yet. I wanted to reach out to see if you still needed assistance with your question?

Please use the reply box below to let me know if you'd like to continue or cancel.

If you were attempting to reach a different company, please let me know that as well.

Thank you,

Michelle~Moderator
===========================

I am trying not to laugh as I write this review-- I canceled my membership before they could charge my credit card for a membership fee

Clearly this is a scam -- pay $5 and then JustAnswer does not respond during the trial period so they can charge you for a membership fee after the trial has ended

Sucked as bad as any web help service I have had to deal with

No Service

The mechanic that helped me was able to answer all my questions with no problem. He also in a timely manner got back to me.

The response was clear, to the point, and helpful. My problem is not over, but I feel better able to deal with it now. Thanks.

Worked on this problem for 5 days with Google... who has NO availability to speak to a human! JustAnswer was a blessing! Money well spent!

I thought I might have to replace my camera lens. I got a very quick and helpful answer back reassuring me that it was repairable.

Having trouble with my printer. Got a fast answer and was able to determine it was toast so bought a new one on your recommendation.

I got my answer in a timely matter and it was well thought out and met the requirements for my class. Thank you so much!

I needed information about some items inherited from my grandmother. #RAREWARES was extremely helpful and answered all of my questions thoroughly and promptly.

Wanted to find out about a Chinese Jar I purchased decades ago. In less than a day, I had help and the information I needed! Thank you.