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JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I had an urgent problem that was fixed quickly and professionally I would highly recommend this service
Great site. Very professional. Highly recommended! If you need answers then this is the site to use.
I enjoy the courtesy and professional services of an attorney. I will definitely recommend to my friends.
Quick response and great follow-up. Would use again if necessary. THE vet and agents are very responsive.
I had a time sensitive question and the advocate was available immediately and answers were very helpful.
Sometimes getting an older program to work is a real hassle. Sometimes impossible. Dustin got it running.
I somehow made my Zoom site inoperable... with 30 minutes until my Zoom class, your helper took over my computer and had it operable in 5 minutes... THANK YOU MORE THAN WORDS CAN EXPRESS
Bruce was extremely informed and helpful. Definitely using him again, he is wise
And prompt in response
Did not know such a service existed. Had fast, accurate service for an issue with a dishwasher. The tech was awesome and very helpful
I was informed precisely and kindly about the situation I'm in, Debra answered my question fast and to the point. Thank you, highly recommended.
You have taken unauthorised payment from my account £35 this morning kindly refund the money back. The case has been reported to the police
My problem was so simple, I should've known to check it myself. But, I'm very thankful that my tech knew exactly what to do.
My little Chihuahua ruptured her cruciate ligament, and I got very good advice and many good tips from the vet who corresponded with me!
JustAnswer is quick and knowledgeable. It gives you a starting point, The responded in a short time and so far they have been accurate?
This website has helped me before and now. I can get a medical advice any time I want. The doctors and vet are professional.
I did the advice right away and it sure did help my situation quite a bit. I can not afford this service every month.
The person I spoke to was polite, knowledgeable and generally very interested in helping me.
I needed to get an answer to an important question I had.
Impossible to ask questions as sms would not deliver
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Rene,
My heart and prayers go out to Mother and Baby. I hope they're both doing okay. I'm sorry to hear that you had problems with SMS and I'll pass your concern along. Thank you for taking the time to let us know. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Jeff did help me some but was rude and condescending.
Looked up on Internet.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Betty,
We appreciate that you let us know this. I have submitted your question to our Expert Quality team for review so your Expert can be addressed. I see that your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Had 1 question. Agreed to pay $5 and then saw I was being billed $60 for a membership I never agreed to. The website is very deceiving. Buyer beware!
Hello Gracie,
I want to look into this for you so please reach out to us through my contact details with your personal information in order to find your account.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
We had computer malfunction in our RV. Checked it out at a truck workshop and no malfunction could be found as Randal advised on just answer
Just ask claim to deduct an amount of R15. Instead they upfront deducted R599. Not a good start for a site relying on trust
Hello HK,
We're very sorry about any billing issues you experienced.
If you send me an email referencing your review here on Sitejabber, we're happy to take a look at your account and work to address any outstanding concerns.
I'm looking forward to your response!
Best regards,
Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
They charged me without warning, I deactivated my membership right 30 second after I activated it and did not get refund, also vet was useless
Hello Rati,
Thank you for reaching out & we're very sorry for any inconvenience and to hear that you didn't receive a satisfactory answer.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Ropo,
Thank you for reaching out to us and we'd like to make this right for you.
Please reach out to us with the email address you used upon registration so we can take a look at your account and assist you further.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18