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JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Dr. Alaa was more knowledgeable than my specialist on the issue I needed to see him about. I will definitely be using this again.
Was able to get some great instructions and insight on where to check and resolve the issue.
Googled and it came up so gave it a try
They provide the right answers and give you the opportunity to inquire further. This is an organization that should be given higher honors!
Lori was prompt and thorough with her response. Made a reasonable attempt at upselling the service but was still responsive when I declined.
The info was timely, understandable and helpful!
I was very concerned when my Schnauzer pup had this medical issue at an off time!
Fast and detailed answer for my problem with mercedes ignition coil. I think for tecnical problems to get wiring diagrams its perfect!
Nisha was very empathetic, clear and concise with advice! She addressed all the concerns I had with clarity; would definitely use again!
Thank you legalgems, well spoken. She was quick and straight to the point with her answers. I wish she could represent me.
Sushil was very helpful and a delight to work with. Will call him again if necessary.He knew exactly what our problem was.
I received such great advice from Just Answer and thought that my world or research came to an end once I became guardian/conservator for Mom. What I never expected was having to deal with a Guardian Ad Litem, Fiduciary appointed by the Court. I hired a great attorney thinking she'd be the only legal resource I would need. NOPE! There are legal issues I did not have any idea would pop up except regarding step-siblings. I have had to pay about $4.000 so far to 2 attorneys who have DONE NADA, ZERO, ZIP. They just read legal documents and bill for that. I do not have ANY IDEA if the time listed is truly what they spent. Really, reading Court docs they deal with EVERY SINGLE DAY! I decided over the weekend to reup my membership for help with RESEARCH to find out 1) can I get these 2 ambulance chasers removed (I do more than these 2 together) so I can pay only 1 attorney. I also, as said previously, want to research with help of backup for what I am being told regarding these blood sucking step-siblings. Just Answer has helped me so much, I have no doubt I'll receive great information again so I know whether I'm getting sunshine shoved where it don't shine.
Very helpful, Adam asked right questions and very patient
Scared to drive car and wasn’t sure of what mechanic to call
I would contact them again as I received usefull help and lots of caring for my companion Jessie (German Shepperd). Thanks
I was pleasantly surprised with this service. Robert our Mechanic knew his stuff. I would total recommend for my fellow RVers
DO NOT use this site it's a con PLUS they will steal from you once they have your card/bank details.
I watched as their mod changed her name – logged off as mod, logged on as ‘expert' – she forgot to alter her status from ‘mod' to ‘expert' silly cow, plus the timing was pretty obvious anyway.
Plus the ‘expert' made the same spelling mistakes she did.
Plus I was asking a question about my car engine and she'd no more idea than me how to fix it.
I waited four days, didn't get one (real) expert reply, still couldn't fix my car so asked for my money back – a long drawn out process involving a phone call, a long wait and a large bill.
They refunded my money, cancelled my account, waited a couple of months, then started drawing money from my card again.
I've asked for my money back, they're ignoring me. If they don't pay me back within 24 hours I'm reporting them to the police – UK, US, wherever.
Don't let them get away with it people xx You report them too.
And if you haven't used them yet, if you're considering using them, for pity's sake DON'T.
DO NOT GIVE THIS SITE YOUR CARD DETAILS THEY WILL STEAL FROM YOU.
Quick response to the problem and was detailed with the response given
Nextdoor app was leaking personal login information
I needed some assistance
I told the store manager what you advised me to say and they are shipping me a new sofa and loveseat. Could not of asked for better service, Thanks
I was not happy with outcome if query. I did not realise that the fee was ongoing. Please cancel
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Pam,
I hope you were able to get your question answered. I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
AC had stopped working. Technical was quick to discover and helped me easy solve a blown fuse.
Found on internet.
Cannot talk to anyone just online back and forth with no help.
Sorry I did
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Richard,
I hope you've been able to log into your Amazon account and find your original order. You should be able to return it from there. Your membership fee has been refunded, and I have confirmed that your membership has been deactivated. If you require further assistance, please don't hesitate to contact me.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Exactly what I needed. I am very grateful! The lawyer was on point, susinct and didn't mince words. Good job.
Don't waist your money
Customer service is a joke before you make a payment it states it's refundable that is a lie worst experience
Tip for consumers:
Its automated with a useless ai
Hello Chanell,
Thank you for contacting JustAnswer.
We apologize for the confusion with the payment system. It looks like you accepted an offer to try our monthly membership program, when you posted your question on our website. The membership bills automatically to avoid disruptions in service.
If you send me your email address and additional information I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Catherine,
We're sorry to hear about your experience on the site. Sometimes the troubleshooting process can take some time in order to get to the bottom of an issue.
We will reach out to you privately in order to gather some more information about your experience and your account to make sure that everything has been addressed appropriately.
We look forward to hearing back from you.
Regards,
JustAnswer Customer Care