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JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Just Answer is the greatest joke on the internet, so open your eyes, before they run with your hard earned money
Information I received provided me with knowledge and confidence needed to approach a mechanic and get a fair price for services.
Dr Salkin was able to address our cat, Munchkin's problems accurately, and we are seeing our local veterinarian tonight. Thank you.
The attorney I spoke to provided me very helpful advice. He was very patient and took his time to answer questions.
The good doctor was specific in his advice, and prompt and responsive to my follow up queries which demonstrated his experience.
Tyler walked me thru my problem and I was able to resolve my issue with his help very knowledgeable and patient.
Got clear and quick response on proper way to install info fixed my concerns immediately
Response was to me in minutes
It says it a one time join fee of $5. The monthly fee is $69. Should they just say you're going to be charged $74?
One question $74m ***BEWARE***
Hello Terry,
We don't intend for you to feel this way when using JustAnswer. Customer satisfaction is very important to us, so I am happy to help make this right. Please contact MegMK@justanswer.com or call 1-800-808-0645 ext. 55 so that we can make things right for you.
Best regards,
Meg at JustAnswer Customer Care
I wish I had looked at this review site before signing up with them.
I needed to fix my air conditioner. Looking at some of the conversations of previous users of justnswer.com published in various forums make it sound really good.So I went to their web site. "Ask your question" is how it begins. I did not realize this but the answer comes from the automated computer, not a person. The response asks you to self assess the difficulty of your question and if it is emergency or not. I replied "non-emergency and simple". The response tells you that there will be a charge of $16, "$5 good faith deposit now and $11 after you are satisfied". You pay then they tell you that "you will get 10 minutes for the $16 and will be charged additional money if it goes over that time". I had already paid so had no choice, there is no option of saying no at this point. Almost immediately "allheatman" responds saying "Hello, how may I help you". So, I write out my question. Then I am waiting, and waiting and awaiting. Waiting for the person to respond. 30 minutes later, I was still waiting to even get an acknowledgement from him that he was even there or he was reading my question. I was getting tired of the process. So I wrote "forget it, I am cancelling my consult request, consider me a dissatisfied customer". Then I get a reply "I have referred your question to another technician". What a joke.
In spite of the fact that their rules said that I will be charged only if I am satisfied. However they had already charged me the entire $16.
After I emailed to their customer service, they were very prompt to refund the money though.
I think the web site should tell before taking any money that you will be getting just 10 minutes. One definitely cannot fix an AC in 10 minutes, not even trouble shoot it.
I actually got to talk to some one who was very knowledgeable and I could under stand them it did not take long at all
I would not hesitate to use them again
Thanks Delia Pearce
My dog was acting strangely so I was just looking through posts on JustAnswer. A vet assistant came online and asked me to explain the problem, so I did. THEN they ask for a refundable $5 deposit and promise to have a vet read about my dog's problems. I was instructed to press "continue" to make the deposit. I chose to go through Paypal because I'm in the midst of an identity theft problem and won't give anyone my credit card numbers. I thought I was seeing that I had $19 balance in my Paypal account and figured, "that's good... I only need $5". HOWEVER the balance was what JustAnswer was trying to collect. I feel pretty stupid because I rarely use my Paypal account for anything other than eBay purchases. Once I realized that JustAnswer charged me, and received, $19 I was furious. I immediately contested the "purchase" with Paypal and sent JustAnswer a note stating I did NOT agree to a $19 charge and that I will not open any correspondence from a vet until this is resolved. We'll see how legit they are when they refund the full $19 or we'll find out that they really are a scam. I'll update when I have an answer. 3-8-16 As you can see by the answer posted, they are not accepting any responsibility for their misleading practices. At NO TIME did the website ever say there was a $19 charge to have my question answered and at NO TIME did their website ever say there was a different policy for Paypal users. I messaged them through Paypal within minutes of realizing I was tricked. They only responded today because I escalated the Paypal claim when they did not respond to me. I never received an answer to my question, nor would I accept an answer to my question, which I stated in my immediate response to them. They only responded today 3-8-16 because this was the final day Paypal would allow them to respond before finding in my favor. What a pack of crooks! So much for their "No Risk. 100% Satisfaction Guarantee".
Tip for consumers:
Find real experts and have a face-to-face conversation. This site is extremely misleading!
Hello Dena, we're very sorry for any misunderstanding. Customers who pay using a credit card will pay a small deposit, with the remainder being charged when an Expert responds. Customers paying by PayPal have to pay the whole deposit upfront because PayPal requires the username and password to your PayPal account. So, you can see how paying via PayPal is very different from paying with a credit card. Clearly, we need to improve the messaging to customers when they choose PayPal as their funding source.
In any case, both PayPal customers and credit card customers have to pay the full deposit amount in order to unlock answers for viewing. The small deposit amount that credit card customers pay is a way of validating their credit card.
Again, we're very sorry for any inconvenience caused by having to pay the full deposit when you post your question. If you need further assistance with your account, please send an email to support@justanswer.com.
Took me multiple disconnections from operators, and 36+ hours of waiting, then info provided was basic, publicly available info about the law (ADA, FMLA, EEOC, and employment contract protections). For any generalized interpretation of extant policy/case precedent (I wasn't even asking about my specific/unique case, but instead, the state of case law!), I was told by one of their staff lawyers that I'd need to hire a local lawyer for any information beyond or more specific than what I'd been provided, which was just commonly available information that ANY literate person could find in MULTIPLE reliable sources of information on the internet. Very, very disappointing, and really, the service ended up wasting my precious time on a time-sensitive legal matter. Highly disrecommend, two thumbs down, do not use—unless you are solely looking for an entirely unresponsive and slow 'personal assistant' to Google oversimplified and unidimensional legal information for you, and I have no idea who would want to pay for such an absurd "service." The whole experience was just ridiculous.
Hello Danielle,
Thanks for getting in touch with us about this experience.
We appreciate that you gave JustAnswer a try, and we're sorry that you didn't receive a quicker answer. While JustAnswer cannot guarantee or predict a response time, most questions are answered in a timely manner. Response time is affected by the number of Experts online, question volume, and the difficulty of individual questions.
There are certainly a lot of free sources of information on the Internet, however, JustAnswer is not one of them. The Experts that work on the site have had their backgrounds, licensing, and experience verified by an independent 3rd party and work to try and help people solve problems remotely, saving you a trip to the shops or an even more costly minimum hourly rate from an Expert at a brick and mortar location.
We're sorry if you were surprised by the cost and we hope that you were able to find a resolution to your question from a free resource. If you do still need help, or need anything in the future, remember, we're here 24 hours a day with qualified Experts ready to assist.
If you've got any questions about the site, please don't hesitate to reach out to us. We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
Be very careful. When contact them ONCE, they bill you monthly forever. I would NEVER suggest using them
Hello Lesley,
Thank you for your feedback and we're sorry to hear about your experience with the membership offered on the website.
Please reach out to our customer care team so we can assist further. Be sure to ask for our admin team and reference your review here.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
Angela
JustAnswer Customer Care
AngelaWS@justanswer.com or 800-808-0645 ext. 28
They steal money out of your bank account and give you answers a 3 year old would have given! When you try to get a refund, they ignore you!
Tip for consumers:
DO NOT GIVE YOUR BANKING DETAILS TO THEM! They take unauthorized amounts out of your account!
Don't ask them mechanical questions. They will tell you to take your vehicle to a mechanic and then charge you for the answer.
Hello Zil,
I'm sorry to hear that you didn't get a great answer to your question. We would like to look into the charges on your account also. Would you please reach out to us so we can assist you with this?
Best,
Julie, JA Customer Care
For further assistance please contact us here:
Solutions@justanswer.com or
800-808-0645
This crook company charged $60 for the same answer that is on internet, the $5 answer is a trick, after a week they will charge another $55 per month
Tip for consumers:
it's an scam
Hello Nedelka,
Thank you for your review. We appreciate your feedback.
We apologize for any confusion with our billing. The link below shows an example of the membership offer and fee structure displayed during the question posting process:
https://i.imgur.com/5GVF7cO.png
We will reach out to our Customer Support team to make sure your account was handled properly. If you need to make any changes to your membership, please use this link: https://my-secure.justanswer.com/managepearlunlimited
If you need any assistance with your account, you can reach our Customer Care team directly by E-mail at Solutions@justanswer.com or by Phone at (800) 905-0124.
Best,
JustAnswer Customer Care Team
Solutions@justanswer.com
9 out of 10 I get my questions answered and I feel comfortable about the results. I have used them a number of times and am happy. Will continue..
I Saved the website just in case I need it again. I wish that I had known about this option before last night.
Very thankful.
Very happy with the information I received and found it extremely helpful and it certainly eased my mind I would definately use this service again.
The quick response and the data attached to the messages from J. A ( Vince. O) was super helpful to get our Toro Ride-On Mower going.
I proposed the" ANSWER TO MY QUESTION"; "upon submission" regarding "how to get soap out of my little puppy's right eye. (Note: The only time it has ever happened!). I made it very clear that if I was not given a faster and better answer than what I had mentioned; then I would just take the pup to the vet in a few short hours - I further explained that I did not plan to pay for "THE EXACT ANSWER, which I had submitted; as I already knew of ''that particular answer'! Their response was exactly what I told them I WOULD NOT WANT TO BE CHARGED; if they couldn't give me a BETTER AND FASTER RESPONSE! The answer was not acceptable! It was EXACTLY WHAT I EXPLAINED I WOULD NOT PAY FOR SOMETHING I CONSIDER "an unfair charge!" I specifically informed them that I would not be pleased nor would I pay for without a charge. I WILL NOT; AND NEVER REFER THIS WEBSITE TO OTHER PERSONS, In times of emergency! They DO NOT Practice with the hope of returning customers! They do not care about their reputation and repeat business. It is a shame that we (the customer) must pay the price - and a "business keeps making money; without giving real help for those of us who need it quickly in a form of emergency situation". It is a sad, sad world. A VERY UNSATISFIED CUSTOMER :( VERY SADDENED BY THIS PRACTICE.
Dear SP,
I’m very sorry to hear about your experience. I’m Adam and I work for JA. I have sent you a private message so I can make sure that you did get your refund. With regard to your experience on the site, we would like to underscore that the site should not be used for emergency situations. If you are experiencing a medical or any other kid of emergency situation you should call 911 or seek appropriate Medical or Veterinary care.
You may reach us anytime through the Contact Us link on our Help page. Our Customer Support team is available 24/7 to help.
Please let me know if there is anything else I can do. We’re here to help and we’ll work with you until you’re satisfied.
- Adam
Very good information, so quick and helpful, price is good, very friendly, thank you will definitely tell all my friends and use the service again.
Excellent service. Quick and professional! It was painless and taken care of on-line. We were not out of service for more than a half hour.
The advice was timely and accurate. Very helpful. I will recommend it to my friends as a great resource. I will likely use it again.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Gerth, JustAnswer has a 100% Satisfaction Guarantee. We would be happy to assist you with any issues that you are having with getting a helpful answer. Please send an email to support@justanswer.com so that we may assist you. We look forward to hearing from you.