JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I am considering the purchase of a riding mower from a big-box store, and wondering about the value of adding a store protection plan, at almost $400 more. I was called by a young man whose family ran a small-engine shop dealing with such equipment for a long time. His experience and suggestions were very relevant and helpful, and he answered all my questions as honestly and completely as possible, never providing quick and vague responses if he was unsure of them. It was a very positive and helpful interaction overall.
It was available online when I needed it.
I had a very helpful conversation with Dr. John a cardiologist. I had a very high calcium score and was very disturbed by that. I asked Dr. John many questions about supplements, further testing etc. He was so informative and knowledgeable about everything i asked. It is all new to me and I have to say, I'm glad this service exists! Thank you again Dr. John
Saw an advertisement about It and thought i would take my chances. Glad i did!
Our homeowners association has a document that has a time limit that does not agree with our bylaws, but has been repeatedly used.
I needed a lawyers opinion on which one to enforce. I got an answer quickly.
Easy to set up a consultation and reasonably priced with a wide range of services.
I needed some quick advice on safe use of my generator for an all day event. I've not used it before - always had hookups. Your site provided a real expert who talked me through the process. I needed the info right away and the response time was excellent.
I asked for help with an Arabica piece with the expectation of disappointment and increased frustration.
Not only did I get the answers I needed, I received explanations that made the item less a mystery and so much more precious. Thank your for everything. WORTH EVERY PENNY.
I was very pleased with the experience I had with the agent. He answered my question promptly.
I have used them before and had great results.
Absolutely great, & quickly taken care of my issues with my cats bites
Very helpful & quickly
Heard about them on line
The Attorney answer my questions and concerns. He was able to understand my need to get what I am owed, but my need to attempt grace first. He outlined what I may have to do without telling me what to do. He has very kind as well. That I appreciated.
I wanted some answers that didn’t involve personality clashes that can happen when done in person.
My cars sunroof was stuck in open position and heavy rain was predicted. Patrick answered my questions and provided further assistance with manufactures diagram. Had the roof closed without issues and before the rain came!
Google search. Chat was immediately available
Chatting with Nurse and Dr was good, great questions and great responses
Only one I could find
Having had experience with attorneys in the past, cost is a definite factor. This year alone brought the need for guidance in: 1) starting an LLC, 2) Business tax implications for capital gains, 3) Delineating the need for a legal foundation between uncontracted partners, 4) Guidance for possible cryptocurrency fraud and the reporting procedures. Yes, we filed with the FBI.
Anyways, every question posed to the JustAnswer staff was answered in a more than timely manner and was pretty much all spot-on. The respondents were not only were prompt and to the point, but treated me like a valued person and never in a condescending way. One particularly complex question resulted in a timely phone call that clarified matters greatly. Unlimited questions and answers for a monthly fee? Well worth it!
Exactly for the reasons advertised. Low cost, great accurate and expert service for unlimited inquires.
The doctor called quickly. She had read the intake report and was ready to jump right in. She answered any questions I had. She gave advise for how to properly care for my sick pups. She also gave me warning signs to look for and a timeline to follow to escalate to a vet visit. I would highly recommend this site! It would be a great first step for times when the vet is closed or the issue doesn't seem life threatening. She literally saved me at least a thousand dollars in vet bills.
I had Googles the symptoms for my sick pups. The website popped up. It had high ratings so I gave it a try.
Moose gave me enough info to get on the right track to solve the problems. Thanks for all the help.
Used in the past with success.
I needed to know the value of a painting and the best way to sell it. Received a quick and knowledgeable response.
Someone recommended it
Lawyer Simmons went above and beyond my expectations. She went above and beyond to find all laws and statutes that pertained to my particular situation, that is, I might add, rather unusual in nature. MS Simmons was not only professional, she was nuanced with human decency, compassion and understanding which is increasingly difficult to find in this technological age. I highly recommend Lawyer Simmons. She is excellent at what she does. I rate her 10 out of 5 stars.
They gave me a second opinion when the first responding expert responded, but ceased all further communication with me.
I needed answers in a realtively short amount of time. Just Answers exceeded my needs. Thank you.
I hope the technician will fix it this week. He thinks it is the pump though
I will make use of you again
Good informative information. Really appreciate the assistance.
Seems like a good app for great information
Perfect is the only way to describe it. So much misinformation cleared up.
I didn't choose it. I was sent to it by the SSA to answer my online question to them.
My cat started sneezing and I could not get out to a vet. I tried JustAnswer on a whim. I am so happy I did! We had a vet call within 10 minutes! Dr. Scott was amazing, very personable, asked questions, took the time to talk with me and give me treatment options.
I googled my question an saw this site
Small price to pay compared to an in person consultation. Very helpful in answering questions regarding what rights i have. I would recommend JustAnswer anyone that needs to get some quick legal inquiries answered and learn where you stand legally in a possible court case.
I had questions about my rights and i didnt want to wait long to meet with a lawyer or spend more money then necessary for initial advice.
I am on this site to solve my questions. I hope I can solve it at a high level.
I have no legal experience.
The vet was helpful but this service is a scam. It said ask a question for $5 then I got charged $47. My dog is sick and I feel they took advantage of that. I deserve a refund. For $47, I could have taken my dog to the vet. I just contacted this service first to see if I needed to take them in because I'm a new pet owner.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
My microwave wouldn't open; the door was "locked." The solution was simple, but without someone to tell me, I'd never have gotten it open. The technician called quickly and knew just what to do.
I asked for assistance with a billing issue via the online customer service form and got prompt, satisfying help.
I couldn't find the information online.
Nathan was quick to respond and the solutions and information he provided was spot on.
Option provided by new TV manual
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Victoria,
I apologize for the experience you've had, and we sincerely hope you've been in touch with our team to resolve the matter. If you haven't received assistance yet, please don't hesitate to reach out to us.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or 800-808-0645 ext.35