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JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
They were quick and precise and told me exactly what I needed to do. It's a great avenue to take without actually having to hire a lawyer.
They had all the answers for my issue. The lawyer answered all my questions and very friendly. I will absolutely recommend it to my family & friends.
Tip for consumers:
Lawyers
I had a couple of estate law questions. The attorney was fast, friendly and had great advice. I would use him, again, in a heartbeat. Great service!
Answered my questions quick and gave me the insight I needed to complete the work on my daughter's car.
The technician provided the info I needed to get my keyboard going very prompt. I'm very impressed and appreciative.
Every time I use just answer I get a very quick and accurate response. I have never been disappointed.
Bad experience... kept sending me to different people and that cost me $$$ field a dispute claim and won!
Hello David,
We're very sorry to hear about your experience. Experts typically respond within moments of the question being posted.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
My tech was great. Not only answered the question but gave great detail in solving the problem. Thanks you!
I already submitted my review and told you to cancel my membership (I'm too old to need it) --------------
The response was quick, clear, and professional. I trust it was correct, and this may take time to determine.
Waited for over 24 hours and no reply. It was a pretty straight forward question for a boiler engineer.
Immediate help with clock repairers in our area. The first one responded and the problem is being dealt with.
My question was answered within 30 min. The Dr understood my issue, explained everything clearly and was very helpful.
Prompt response and really simple to understand. I was happy with the feedback and answers given to help me.
Got the information I needed without the hassle of catching and taking to the vet a feral cat. Thanks
The doctor looked at a photo of my bite and was able to tell me how to treat it and ease my mind that the inflammation was not Lyme disease.
Waste of time. They get you to share info, act like they are about to assist then request cc info without warning.
Hello Ryan,
Thank you for reaching out to us know and we're sorry for your experience. We'd like to look into your account and address any pending concerns, please contact us so we can assist you.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-439-3643 ext 18
Nathan answered my questions with help that was clear and easy to follow. He helped resolve my problem with my kindle. Thank you.
Who gets away with full charging during a "Free" 7 day trail? Justanswer.com that's who. Don't be a fool like me. Stay away!
Tip for consumers:
I will say after many e-mails with the company they did refund my money. Thouhgt it only fair to update the record on my experience.
The Ford Mechanic was very helpful, and was able to help me diagnose my problem. Blower is back up and keeping me cool.
They didn't help me and if they'll charge you a monthly fee (59$ for me) is you agree to the initial 2$ fee.
Tip for consumers:
DON'T USE THIS SITE!
Hello,
We're very sorry for any confusion over the charges. If you send me an email referencing your review here on Sitejabber, we're happy to take a look at your account and work to address any outstanding concerns.
I'm looking forward to your response!
Best regards,
Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
I had my own suspicions about a structural item, and Shannon helped back up my concerns with his own quick analysis and opinion.
I paid the required money but no response. Not even a single person responded. Vary bad a response.
Hope to get proper response
Hello Mahesh,
We apologize that you had this experience with JustAnswer.
Please reach out to us and reference your review here on SiteJabber so we can take a look at your account and look for an Expert to answer your question.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
Daniel was very patient with me and provided excellent advice, even giving me pictures to show how to remove the parts! Very satisfied.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Bill,
Thank you for reaching out to us about this. We're so sorry to hear about your experience.
We are happy to take another look at your account to make sure that it was handled in accordance with the cancellation policy.
If you need to make any changes to your membership, please use this link: https://my-secure.justanswer.com/managepearlunlimited You can also reach our Customer Care team directly by E-mail at Solutions@justanswer.com or by Phone at (800) 905-0124 and request to speak to an Admin team member.
We look forward to hearing back from you and resolving any open concerns.
Best,
JustAnswer Customer Care Team
Solutions@justanswer.com