- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
The answers I received where immediate and exactly what I wanted. I would recommend this sit and will use it again.
I have been very satisfied with my experiences. I use this service when I want a second opinion from my vets.
Bob the Canuck was very helpful and seemed to know the appliance well. Very friendly. We appreciated his help very much.
Since this is Tax Season, I had a question re my taxes.
I received a satisfactory answer within a few minutes.
My quote attorney unquote, that answered my question was a freaking bot. Couldn't even come close to answering my actual question.
Detailed answer promptly, very promptly, and what i needed to know in order to file a complaint and hopefully resolve issue
Wondering who on earth to take my printer to for fixing, and, instead the answer came right to my desk. Brilliant!
I am amazed! Was having a problem with my dishwasher... Tyler was able to solve the problem quickly.
Thank you Tyler!
The Dr. got back to me very fast. He was able to send me to the proper local resource in a timely manner. Thanks for the help
They dont advise you that you will need to pay a $66 membership when you are advised you are paying $2 for the help. A complete scam.
Hello Ang,
Customer satisfaction is very important to us, so I am happy to help make this right. Please contact MegMK@justanswer.com or call 1-800-808-0645 ext. 55.
Best regards,
Meg at JustAnswer Customer Care
Ron was a great help! I would definitely talk to him again. I started on the chat and finished up on the phone. It was worth it
I wrote in to ask the doctor about an ongoing yeast infection. He was quick to respond, and was patient in answering all the questions I had.
I got a response in a short time.
The response was to the point and answered my question very well.
I would recommend this site to anyone.
The tech talked me through several methods to reboot our PC and then found the reason. I was able to get our PC up and running again
Was able to get a quick answer and get Buddy the anxiety medicine he needed! Been able to sleep through the night!
Answer was 100% accurate and was received quickly. Very good advice and I would recommend this attorney.
I asked about a dental issue and was given answers. Very helpful. I was surprised it was that easy to hear from a professional.
How did you get my banking info police are looking into this mater scammers why do you think you can get away with this
Hello Allan,
Thank you for reaching out. We'd like to look into this for you to make it right.
Would you please reach out to our team so we can find your account? Please mention your Sitejabber review.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext. 35
The first guy helped a bit but the second guy actually got the job done. I would use just answer again in the future
I was very impressed with the determination, focus and expertise that was shown to resolve the problem.
Excellent diagnosis - excellent instructions with excellent results at a very reasonable price. I definitely recommend this organization.
I am very happy to contact JustAnswer with my refrigerator problems. Within few minute I solved my refrigerator problems and saved lot of money.
Well worth the money! I have used the site several times and have been pleased with every engagement. The answers came promptly and reliable
Was looking for info on ornament I got at garage sale. Turns out it was worth a lot more than I paid for it.
Super Attorneys! All my family's concerns we're answered in a really quick fashion by Super Great Attorneys!
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Michelle,
Thank you for your feedback and we're sorry if you have not gotten a satisfactory answer to your question.
If a customer is unhappy with the answer provided they can opt the Expert out so that they can work with a different Expert. We're always happy to provide assistance in finding another Expert, if needed.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com