JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Customer beware.
You will get a canned answer.
They claim instant, but it takes days to get anything legible from them.
Just keep charging the card.
Absolutely bad. They charge and it is not easy to conceal. Customer service rep just hand up my phone.
Seriously?
Tip for consumers:
no. very dissatisfied.
Products used:
Advise serv ice
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have already reviewed and rated my experience, and donated, but still getting these requests from you. Please desist!
Y'all took my money and never resolve the problem my TV still not working everyday try to just live and people like y'all makes people like me not like some people it's so sad how money can be so evil to some people
Very bad now somebody should make this right bye calling me and fix this TV instead of letting the world know how bad of experience I had with y'all thanks for nothing
Just trying to get TV to work
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I was in a panic because my chihuahua was sick and talked to a Vet and the advice not only saved my baby but my pocket book.Thanks to this App
All Perfectionist
Because the name.I just wanted an answer
I needed some help contacting an appraiser and the specialist gave me a name and phone number of someone who could help me that is real close to my area.
The specialist was very courteous and was concerned for helping me I was very happy with her
I was directed to you by the internet
Looking for another sight, clicked on this one by accident. I found the sight to be a great help, thanks againwas directed to this sight,
Answered my question and explained how and what to do to complete my project. It was nice to talk to a pro who had the answers.
Looking for help on the internet.
Appreciated the expert advice of Tony T, antique expert. Gave me information that allowed me more knowledge of the antique mantle clocks that I own.
Resourceful information and connections
I was able to speak to a Representative initially, the Representative discovered that she could not answer my question. She immediately put me in contact with a Specialist who was able to resolve any problem that I had
I described my experience in the above boxes.
I was very unfamiliar with JustAnswer, initially. I don’t remember which typing key that I hit, but it came up somehow, so I followed through with the process.
I had a mechanic that knew the model of my car, but he said he owned the same year and model. He diagnosed the situation instantly and offered a solution. He was correct when I took my car in for service.
It advertised with my car model
I have been having health issues that are making me anxious. I have questions that my doctor doesn't have time to answer. JustAnswer has really helped me relax. They give you time to have all my questions answered.
Saw an ad and tried it.
The agent went above and beyond my expectations to not only determine what my item was but to ascertain its value. When it turned out to not be what we both initially thought it was she asked me enough relevant question for me to place it historically and professionally as something my husband had acquired during his 50 year career as a pharmacist,
I have had previous positive experiences.
I can't thank Dr. Kathy Paul enough. She so easy to talk to amidst almost panicky/ confused state as a first time poodle pup mom. Dr. Paul is so knowledgeable, empathetic, compassionate and exceptional in her care…. Not just for my pup but for me as well. She helped ease my worry, reassured me that I was doing the right things for my Mochiko. Thank you so *******@drkathypaul for your help.
I was looking for an on-call vet in our area via safari search and Just Answer popped up
My phone froze unexpectedly the other night. I waited until the morning to get in touch with Verizon and after chatting online, a gentleman telephoned me. In a matter of minutes, my phone was back to working order. So I say thank you thank you. You are a lifesaver.
It just appeared.
This has been the best $30 per month spent because this crew has answered my questions and helped my team make repairs that would have cost us thousands at the dealerships. I manage a heavy duty fleet that f trucks and the no usuals at JustAnswer have assisted my team by answering questions and providing part numbers when necesssary! Keep up the great work!
For help with questions on my heavy duty truckline
I was scare at first thought it could be a scam, but then as I saw all the help and that everything works well, I keep going and they did solve my problem with Apple.
Great.
Tough it was more easy way to go.
At 70years, of course I come from an era when comparatively we used pigeons to deliver mail.
This purchase from Crazy Sales has actually gone very well considering the patient help received, guiding me to the next step. Many thanks!
Said would charge your card $1 and thank goodness my bank caught this as tried to charge my account $46
I didn’t! It opened up on its own!
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was really great. The doctors were able to direct me to the right people to see what was wrong. I'm very grateful for then because the pain is so much less. So thanks again
I needed answers immediately before the pain got worse. If I didn't go to them my pain would of been a lot worse. They gave me great advice for the prescriptions/antibiotics
The DR was very efficient, she was able to provide me the solution in an instant manner.Hats of to her.I highly recommend this service. Two thumbs up👍 👍
I was helped by a very patient advisor. I'm old and didn't know what I was doing and he walked me through it. I'm happy so far. I still haven't heard from Facebook.
I didn’t know I did. It just came up,
I asked a question and it was answered within a half hour via a phone call, which is what I requested. Very professional.
Agent solved my issue quickly.
It was reasonably priced.
Dr. Mike was very helpful. We inherited a pot belly pig which had a goopy eye. We were not sure what to do and his advice about care and where to get supplies was very helpful and the little pig is doing well.
We live on a ranch far away from any vets who care for pot belly pigs and the vet who was far away had no appointments available in a timely manner.
I thought I'd just lost 25 quid, but then the phone rang, and the guy explained the procedure.
I went back home and did what he recommended, no problem, working like a dream.
It just came up on my possibilities.
I own a Zx1200 now for 17 years. I am handy so the bike has NEVER been to Kawasaki since I have owned it. I sometimes run into problems that only an experienced bike mechanic would be able to resolve. The tech took his time to help me diagnose my bike issue. It just doesn't get any better when that. I own 7 cars and 2 motorcycles. I keep them out of repair shops and am able to save money on repairs. Thanks for all the help!
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28