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JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I was impressed how quickly it was to speak directly to a veterinarian, about ten minutes, on a Sunday morning at 4:30 AM. I woke to my dog having some rectal bleeding. I live in Chicago, but am staying with family in Terre Haute, IN. There are no emergency vets here, only in Indianapolis, 1.5 hours away. I chose Just Answer, with the hope of assessing an emergency need for my Rat Terrier, expecting to race off to an emergency vet. Just Answer was my first option to assess my dog's situation… thank goodness for the quick response. I spoke with a Dr. Finlay, who was thorough, caring, on point, and reassuring with her medical advice and assessment. She took her time, discussing symptoms and details. My dog will be ok, and I am following up with her regular vet. No emergency,
I was hoping to know the severity of my dog’s bleeding, quickly as there are no emergency vets where I am presently. Closest is 70 miles away. Quick is just what they were! Sunday morning 4:30 AM.
Our dog suddenly exhibited stroke like symptoms, but not quite (if that makes sense). Nearest 24h vet, over an hour drive with a probable wait time of 4h. Called Just answer, explained the symptoms, immediately the vet recognized this as "old dog syndrome ". She advised us that a vet visit could wait till am (it's 11pm at this time), advised us on medicine we could give her (even the dose amt) and to just keep it quiet to rest her. Everything was spot on. I felt a huge relief, knowing I was treating my dog correctly, till an office visit could happen. Even provided articles I could read in the mean time. Great service, great Dr!
Just found it on the internet while looking for emergency Vets.
I have 8 pieces of jade jewelry. Necklaces, Pendants, Earrings and a Bracelet. I knew NOTHING about jade. She gave me history, time period,comparisons and value. LADYTANYA65 was incredibly fast and extremely professional. If you are looking for jade appraisals, YOU MUST GO TO LADYTANYA65! :)
I noticed that you have high ratings and are approved by BBB.
I got a quick call, explained my situation, go my answer and the assurance I needed and that was it. SO GOOD!
Internet search
I got help from JustAnswer when the carrier's tracking site was not completed. They provided me with contact information to reach this International Carrier.
First time I used them. People told me about it and I decided to try it.
Austin nailed the solution on his first attempt. It took roughly 2 minutes to fix my dryer. I couldn't e happier with his "fix." I will definitely be using this service in the future. Bookmarked!
It popped up in the Google search I performed, so I went with it. I'm so glad I did.
I felt Anna was helping me on a really important question. I didn't feel like her money was primary. She answered succinctly and gave me information I looking for re: statute of limitations. I'm hoping that the disabling nature of my conditions will help to revisit that law.
I’ve done this before while at the job that placed me in this health state. I am now formally disabled and I’ve tried to work but I seem not to be able to do it for an extended period. I received good feedback from a couple but because I was still working so I needed a worker’s compensation atty. I need minimal information that would tell if I had a case. JustAnswer gave me that.
Waited forever for a phone call that I never recieved. Issue was not resolved. Totally dissatisfied. Then when I called the number given online for customer service all I got was a recording
Terrible. Didn't get to speak to anyone. All there was was a recording
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I was desperately in need of legal assistance. I was purchasing a newer vehicle and came across a car owner/sales person who verbally abused myself and my sister. He then burned me knowingly, selling me a vehicle that later showed up with a damaged paint job on the hood of this car
Searching for help with this issue I came across "Just Answer'. They immediately hooked me up with a lawyer who was extremely polite, knowledgeable and well informed in the area I needed help with. He directed me to a provincial government business for further assistance. I can't say enough about the help I received by making contact with "Just Answer" for connecting we with "just the right person" needed to assure me there was help available and steered me to the appropriate field for help. Thank you "Just Answer" for being there for me. I will certainly connect with your organization again should another crisis arise. I will most certainly tell my family and friends of your extraordinary service. Should anyone come across this honest review having a similiar need, I score "Just Answer" 10/10.
I recalled using their service one time prior and discovered how objective, efficient and informative their service was
I am getting no results from Modlily. I was checking to see when I would receive my order and nothing.
It was a disaster. No co tact and no n results given. The worst
It popped up to co tactics. Which is useless so far
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
Thank you for reaching out to us at JustAnswer, and we sincerely apologize for any confusion you may have experienced.
It appears that you clicked on an advertisement for JustAnswer, which directed you to our platform. JustAnswer is a third-party question and answer site that connects users with verified Experts across various categories, including Legal, Medical, Pets, Computers, Appliances, Automotive, and more.
As a courtesy, we have processed a cancellation of your charges. I assure you that moving forward, you will not see any recurring membership charges.
We appreciate your understanding, and if you have any further questions or if there's anything else we can assist you with, please do not hesitate to let us know.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645
Expert was informative, quick, polite, and thoughtful. In addition to answering my basic question asking for a valuation of some china I inherited, Luke offered some suggestions for a path forward. Hopefully, my assessment will be as positive after I follow up with the recommendations.
That said, I found using JustAnswer to be little disconcerting to use - I got communication from JustAnswer simultaneously through the website, through text message, and through email. Initially, this was confusing (not a good first impression). It appears the communications are synchronized with each other, but I don't know for sure. I have responded twice for request for rating.
BBB accredited
I have horrible technology and tech skills. Your support gave me the correct numbers to call to get the job done. Very grateful and impressed
She made sure I received the best service possible and sent me follow up text messages to make sure my problem got solved.
I needed help
Dr. Bruce was so very helpful. He contacted me immediately and diagnosed Jack's issue. He gave me guidelines to determine if Jack needed further help and checked back multiple times to see how he was doing. It was wonderful to feel such caring support. Because Jack is so afraid of riding in a car, this at-home help was extra appreciated.
My 48" wide, cabinet deep refer/freezer was acting up again. Way to expensive to replace. Worse, it failed sporadically. My tech walked me through the issues and was sharp enough to be able to verify if I put the fan on in the right direction.
I've had good luck in the past with problem resolutions even if I didn't like the outcome sometimes.
The service was prompt, easy to use and professional. The technician stayed on the phone while I followed his instructions. I also received follow up texts to ensure the problem was resolved.
I was directed there by LG.
The Cat Veterinarian, E.Childress,DVM was amazing and I'm so grateful for her kindness, calmness and professionalism. She saved the day for me. I was so worried about my diabetic cat and she talked me through it and gave me peace of mind with her knowledge and kindness. 100% would recommend this service.
Found on google.
My dog is sick and I needed to know if he should go to the emergency vet. Dr Nikko was extremely kind. Very reassuring and knowledgeable. Gave me great guidance and I felt much better after talking to him.
I was googling my dogs symptoms
I haven't exactly started working on the the truck yet so. We're going to have to wait and see but the communication was good anyway.
Why did I choose it. Because I found it and it seems to be working.
I have a litter of puppies that tested positive for parasites and needed a prescription in order to treat them. My experience with the doctor was a very pleasant, informative and helpful time. My only objection to the entire experience is during the initial back and forth I asked specifically if prescriptions could be prescribed over the phone. The bot answered yes. In talking to the doctor, it was confirmed that you can't do that in the state of Ohio. Although the doctor gave me some helpful tips he was not able to actually solve my problem. I would not have pursued the phone call if I had known that
I thought it could give me a quick resolution to my problem
I had a sudden severe pain in a tooth that's between root canal appointments. Dr. Katz answered at length and in detail. He was very reassuring. He also recommended a different NSAID routine from what I had been doing. I am now pain-free.
It came up first on Google.
I had 2 items to be evaluated. They were very different and required 2 different experts. The JustAnswer reps were quick and thorough. Great experience!
Seemed like the easiest and fastest way to get my questions answered.
George was amazing! He knew exactly what the problem with our generator was and easily explained it over the phone. Problem fixed in less than 15min! Saved our family post Hurricane!
Thomas was very knowledgeable. He, helped from start to finish and followed up on my questions. To see if I was able to revolve my issue.
Reliable sources
The answer I got is very useful for me and easy to understand and solve the problem. So, if I have chance, I want to use this again.
I search about my problem in the internet, and JustAnswer was on the top of the screen. So, I chose it.
I needed help with my two small dogs who had eaten chocolate cookies. I was directed to produce vomiting with hydrogen peroxide. He followed up to ensure they vomited and what to watch for. I am grateful for the assistance. Both dogs are doing well, but needed to empty their stomachs. Thank you for the great help.
I found the link when searching for poison control.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-805-5962 ext. 28