JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I have been unable to reach my local vet for several days following a c-section on one of our cows and I had been battling some challenges with the outer layer of hide getting infected and not healing correctly. I was able to get the assistance and answers I needed in a timely manner. Excellent resource and I am grateful for the availability.
I was out of options and thought I would give it a try.
Just answer was a very satisfying experience their professionals help me solve all my problems thanks just answer
A friend highly recommended you
I thought my 13 week old puppy had chewed on a bar of rodent killer and was freaking out! JustAnswers immediately connected me with a live Vet. Dr Brian Monk was kind, patient and took the time to explain the seriousness of our situation. He even helped me locate an emergency veterinarian clinic open today. Luckily it turned out to not be rodent killer after all! I highly recommend JustAnswers for anyone with questions about their fur babies!
Special thank you to Dr Monk!
Easy to use
Rachel listened to all the circumstances and gave me advise which eased my mind. She also assured me that she would be available if I have any more issues.
Dr A was thorough in his evaluation, as well as, reflecting his care and concern for my dog. He offered home remedies if I chose to try before taking him into the veterinarian office.
Greatly satisfied!
I hoped to receive a quicker response than the through our larger veterinarian office.
I needed help fast as like 123. I received the best guidance to solve my problem!
Thank you.😊
Everyone deserves an opportunity to be of an assistances when it is necessary!
As long as I spoke via texts the vets answers answered my insecurities about my dog he has rectified my worries
Perfect search engine choice
Lawyers were able to answer my questions promptly and helped me deciding my next move in life.
I used it before for lawyers in 2020
Cody responded quickly, gave me specific related information that led me to find the issue. His recommendation and insight helped me resolve a broken wire. Our HEV WARNING light was resolved and no codes were detected after repair. 2017 Hyundai sonata is back on the road. Thanks Cody!
Seemed to be a quick place for help. I wasn't expecting him to actually call. Gr8 service.
Immediate access to an attorney who was able to answer my questions and allay my concerns. The experience was just what I needed and at an extremely affordable price.
Was not interested in establishing a relationship, but just needed a specific question answered.
In my gloomy, dark and stupid country France everything is difficult, complicated, and most of all this country is not animal friendly at all. Most of our vets are more passionate about their cashier than your animal. As France love to impeach people being independant and responsible, they won't never provide a service like this one. They rather help kids to learn about adult stuff than to take care of animals and wildlife. That said, I am a bird rescuer, I also have dogs and now a little experience with them and veterinarians. Unfortunately my longtime vet who was very different from his colleaguesleft the country last month (i understand him so much) and now I deseperately need to replace him. Finding a reliable vet for my dogs will be a long process, even living near of Paris. But for a small bird...forget it. They don't care, they don't know, they are in vacation, they are not expert, they don't answer etc. Even a quite famous place located near La Bastille won't answer when you write them although you are well known as rescuer. So my last chance was to ask for help here. I can not tell if my animal will be ok on a long lenght,but he seems being a bit better. I am following all the advices that have been given to me and I also learned things I have searched in vain through the web, even in english, like proper food brands to give to my friend. Explanations, and even older advices given to other users helps me so much. In the end all the Dr here are agree to say that my bird has a to change his diet. Seeds are not a sufficient diet and they even gave me some articles that which explains the process to feed my bird and keep him in an optimal health. So, fortunately I am fluent in english, otherwise my bird would probably be in dangerous state at this time. I really hope french people from this profession will read this. Bravo la France, pays en ruine de tous côtés.
Efficient.
As I explained just above I live in France near Paris where there are no avian Dr experts with small birds available, especially during the summer.
As I was desesperately I say deseperately searching for help through the web with keywords that could evoke my birds symptoms, I have found articles from this platform and I finally subscribe to get help, which I had in less than two minutes, for less than 30€ and the right to ask multiple questions to multiple avian practicioners.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Consulting attorney was very empathetic and professional … cutting to the chase and offering sound legal advice. Whole process was quick and painless!
Asked for £1 to check back said would send questionnaire and to download app but took £29 without me doing either of these so beware if you don't want to lose money didn't even answer my question
Basically said no way I'd any chance of getting money back
Took money before I'd even downloaded app disgusting service won't refund as they say I'd agreed to this but there was nothing mentioned about a subscription so cancelled and blocked
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry to hear about your experience in using the site. I would love to help you out.
If you send me an email with additional information we're happy to take a look at your account, and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Coming home from work around 9:30pm my check engine light, vsc, and traction lights all started flashing and my car wouldn't accelerate over about 20mph. Fortunately I was snout 2 miles from home. While googling the symptoms I came across just answer. The mechanic I connected with was Alex the mechanic. I honestly didn't expect much of an answer to my problem since he'd be trying to help by phone. Wow! Was I surprised. Alex was simply wonderful. Not only did he accurately diagnose my car's issue but he was patient, reassuring and kind. And most important he was accurate. He took the time to ask questions, wait for photos to be texted. At one point our call was lost he called me back immediately. I highly recommend him. In fact search and favorite him now, he's worth it!
It wasn't a choice initially, I fell into it researching my cars symptoms. After my experience with Alex and the benefits of just answer, roadside assistance, etc and the reasonable monthly cost I devised to keep the subscription.
Start key no longer worked. We got to the root of the problem in about 15 minutes. Excellent work.
I don't have access to a phone only this iPad please don't tell me again the tech will call!
I am desparate
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com
These people were almost instantly responsive to my email & it was much appreciated. Although I do not need this service at this time, I will definitely keep them in mind.
see above
By mistake I clicked on the wrong button & sent them an email to which them almost immediately responded & resolved.
The attorney I spoke with was responsive and knowledgeable. She was able to quickly respond to my questions and provided me with referrals in my area to pursue additional resources.
AllenT1003 with Justanswer was so knowledgeable, professional and courteous and to the point on the question I had regarding my moms buick. It gave me a piece of mind and saved me money because I wasn't going into a mechanic shop blind sided. I would definitely having Justanswer as a resource.
Reasonable and felt I would get awesome customer service after reading the reviews
My neighbor's security cam is angled more into my yard & driveway than it is onto our shared driveway. There is no notice posted that states we are under surveillance. I feel that he is spying on us and this is an invasion of my privacy.
I've been using JustAnswer for questions about legal matters for quite sometime and feel that the answers I've gotten are fair and adequately reflect the law.
I was seeking the help of a vetenarian at 2:00 am this morning. And I did get the help I needed. However when payment was requested, I did not see a correct charge for the service. The amount shown to be charged was $5.00 which I authorized with my credit card and payment was successfully processed. But when I checked my balance on that card this morning, there was not a charge of $5.00; but rather a charge of $35.00. I was shocked and dismayed that I never saw the correct charge.! It is very dishonest and very poor business to do that to your customers. While this may seem like a very small issue to your company; it is a very big problem for me!
IDK yet?
I needed assistance with helping my dog at 2:00 am.
And I am listing my issue with customer service here and NOW!
My experience was good. I just recommend that if you are not savy with technology I would go with the phone conversation instead of typing. Other than that it is a great way to get the right info on your vehicle.
I've seen it many times so I decided to use it.
I inquired about a fairly complex real estate transaction: a 1031 exchange. Lane explained it in a way that a layman like me could understand. I asked a number of follow of questions, Lane was very patient and answered each question, and the answered were timely and complete.
I was researching 1031 exchanges, but I wanted more specific information, so I googled real estate attorneys and this link popped up. I suspected that it would be cheaper and quicker than scheduling an in-person consultation.
I was looking for support on a weekend in order to be prepared for a meeting that was scheduled suddenly and seemed to be leading towards a result of homelessness for a friend
I chose Just Answer because there was a choice for communication. I knew I couldn't sit by the phone because too much to do in a short time. I was able to get the support I needed within just a few hours and by SMS.
My air conditioner is working great, thanks! Diagnosed and prescribe the correct action without hesitation.
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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
Thank you for contacting JustAnswer.
We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. As requested, your payment has been refunded. The funds are made available to your bank the following business day and will appear on your next billing statement.
If you have additional questions or concerns, please reply to this email and I will promptly assist you.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645