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JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Just Answer markets itself as an online company connecting interested users to other individuals who can answer questions. Initial answers cost $1 per their marketing material. What is not transparent to the initial user is that when you pay the $1 fee for that first question, you become a member with a $46 monthly membership fee automatically withdrawn from your account. We did ask an initial question but did not read the fine print closely enough to realize we were now "members" and would pay this fee rather we asked another question or not. In a court of law, we would have no "leg to stand on". This is my least favorite kind of marketing because inherent in the way they market their company, there is an apparent intent lack of transparency. I called the company's customer service department and spoke with Carlo re: the ongoing monthly charge to our account. He was well-coached and would just reiterate that this was a legal charge and he was only authorized to cancel the account. This made me think he receives many such calls from people who do not realize they would be incurring the ongoing monthly $46 charge whether they used the service or not. When I asked to speak to a supervisor, he said one would call me back within 15-30 minutes. I did receive a call back. She was courteous but disinclined to refund any of the monthly charges--just read to me the terms of the contract. I clearly told her that I was on their company website and would be writing a review regarding their business practices. She then agreed to refund two months of payment. I paid the first month's charge. I would have absolutely no trouble with this kind of marketing/selling IF it clearly indicated in the same FONT and SIZE immediately following the $1 dollar come-on charge a statement similar to the following: "When asking your initial question for $1, you will automatically become a member of JustAnswer. You will automatically become a monthly member and we charge your account $46/month whether you use our service or not. You may call at any time to discontinue membership". I gave them a rating of 2 stars because the supervisor refunded me two months worth of charges. Buyer Beware!
JustAnswer is a total fraud. I was told the fee is ONLY $1 and fully refundable but they charged me $33 and not ready to refund.
Hello Kawalpreet J.,
Thank you for reaching out to us at JustAnswer & we're sorry for the confusion.
You may have accepted our monthly membership offer when you posted your question on our site. There are a few places the customer has to click in order to enroll in a membership plan. Please know that we do not enroll customers into the membership unless they accept our offer. The link below shows an example of the membership offer displayed during the posting process:
https://www.screencast.com/t/57zCVADE
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you.
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
Had a question about my truck repair. Typed it in and got the correct answer back in short time. Great way to get the info you need.
Great service by a very helpful rv
Mechanic. He was able to talk intelligently and clearly about my problem and came up with a solution right away.
Thank you for the very quick response to my question Even my mechanic was not aware of the answer. I will use this site or other information.
I was given some sound advice which I intend to put into practise, I've also learned the need to be patient and wait patiently for a response
I did not get all the answers I was looking for so not sure what my next steps should be, will need to check with another site
Debra has given me sound advice and pointed me in the right direction. I am grateful for this service.
Does the 21st Century get any better than this? Excellent expert help and my issue resolved (thankfully and happily).
Randall was excellent at helping me find my problem. Will use him again if I need help. Thanks Randall.
I have used the service to great benefit several times. The answers are helpful and usually solve my problem.
He's such a nice immigration lawyer he understand and he take time out to listen you case thanks again...
Freddie expressed so much compassion towards my situation. Thank you for your detailed and honest response to my question.
Takes your money and gives you a lame answer, then nothing. Not happy - no money back. Don't use them.
This was real easy and straight forward I loved using this. It helped a whole lot with some projects
Nora has identified 3 items for me already, and provided reliable value ranges for them. Better than Antiques Roadshow!
I really enjoy the convenience. It's amazing how fast they are and polite! I highly recommend this to everyone!
They charged me for a service they didn't provide due to technical difficulties of their own. They are scamming us
Tip for consumers:
They charged me 25usd por a service they didn’t give me due to technical difficulties of their service. They are scamming people
Hello Alejandra,
We're always committed to doing what's right. Please reach out to us so we can locate your account and assist you further.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
These people answered my question after a brief misunderstanding. I didn't clarify my question properly after clarification by me they answered very appropriately.
Thank You JUST ANSWER
I have a 3 year old cat named Switch who is extremely healthy. He's an indoor cat only. Yesterday morning I noticed that he was having trouble jumping. It was like he had no strength in his back legs. & when he tried to walk he had no control over his back legs. He could stand but wobbled when he walked. Then I noticed that he could not control his bladder & then his bowels. Man I was scared! I called the vet here & asked to take him in as an emergency. They took him in & I had to leave him for the day. I called a couple of times but they still had no answer as to what it was. I was in shock & frantic. So I go to Google & find Ask A Vet. I put in what had happened & it wasn't long before Shellee Roe, a vet, texted me. She asked me a couple of questions, & within 15 to twenty minutes she was able to give me a diagnosis that was pretty much the same that the local vet eventually gave Switch. She was also spot on with what medicines he would need. I was sooo relieved within 20 minutes of texting with her. She also checked back with me today about how he was doing. I really appreciate Ask A Vet & Shellee Roe! Thanks again!
He knew what he was talking about except he had me order 500 Worth of new parts that did not help a bitsame problem And wouldnt help me fix the problem but Im still right where I was when I started so he didnt help me a bit Im just im light 500
Hello Wayne,
Thanks for getting back to us about this Experience. We're sorry about the inconvenience. We'd be happy to take a look at what happened here and get you connected with a new mechanic that can pick up where you left off.
Please reach out to our Customer Care team at support@justanswer.com or by calling 1-800-509-5721 and we're happy to help get this wrapped up for you.
Regards,
JustAnswer Customer care
It was claimed that I can have real answers. I should without a payment structure plan. Poor people like answers too before paying.
Tip for consumers:
It looks exactly like it’s setup up for. Click bait. Now I’ll get these crazy calls from scammers. Agree to disagree.
Get answer quickly. Told me what I should do next step, helped me how to find lawyers. But I haven't found anyone yet
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Marie,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com