JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
False advertisement!They advertise that they will answer your question but then waste your time and want to charge you five dollars for an answer!
Mr. Jones was helpful. He was very patient and kind with me.
I was helped very quickly.
I just tried to get help when I was unable to get my set of backup codes. Mr. Jason Jones waited patiently and answered all my questions while I did that. My thanks to him and to JustAnswer.
It is so nice to have Just Answer. Helped with return. Would have been difficult to send back.
Because I found it helpful. Couldn't done on my own.
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I talked with David L. He was very informative and easy to understand. If I have another problem on my Computor I will ask for him.
Got sucked in. Asked a simple question and it's cost me $66.00 so far. Shame on me. Now a member which I didn't request or authorize.
Hello Charles,
I’m sorry to hear that you were unhappy with the response that you received.
We will be able to resolve this issue for you once we are able to pull up your account.
We will reach out to you privately here on Sitejabber in order to gather necessary account information or you can also contact us at Support@justanswer.com or from our help page at http://ww2.justanswer.com/help
Please let us know if you need any further help.
Regards,
Adam - Customer Care Supervisor
All the vets were great with answering my questions. Thank you. I will be sure to refer anyone that needs help with questions for their pet
I selected this site in a google search & i`m glad i did the help provided was beyond all my expectations
Well worth the money spent
The vet that helped me when I was going through a hard time with my new puppy was so wonderful and informative. She was very knowledgeable.
I received an answer to my question. I did what was suggested, and the problem cleared up within just a few days! Great advice, great results!
Erwin Garcia was awesome to work with and his knowledge is very powerful. Will use again for sure! Just answer is a super service for everything!
I will use this again for sure I was so glad I did don't hesitate call
It was so easy and fast
I was transferred to the right department and all was well
Nothing was wrong but the tech had to transfer me
Had no choice
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Amazing experience and the answers very well explained by the lawyer, I highly recommend
Really good and encouraging experience getting the information from the doctor who handled my medical situation.
Clear and concise step by step walk through to resolve our issue
It popped up when I went to Roku troubleshooting
Great answered all my questions thanks. No I don't want to add any more to my experience
Very helpful expert who was very courteous and patient in solving a difficult problem. Really appreciated his persistence.
They answered all my questions quickly and thoroughly. Very informative and helpful. Would definitely use this service again!
Please do not use this service. They are scammers. Keep deducting after membership cancellation. Not to be trusted.
Hi Tracey,
Thank you for giving us the opportunity to assist with your concern today. Please reach out to us privately so we can locate your account and address your concerns.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Outstanding service. Within 24 hours I had what I believe to be a reasonable valuation of my amplifier.
The website said that I would receive a call within minutes. After several days of waiting, I cancelled.
Hello Ammon,
Thank you for giving us the opportunity to assist with your concern today. Would you please reach out to us privately so we can find your account and make this right for you?
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Fixed my problem when three other techs failed. Best service ever. For sure will use the service again.
Be very careful. You will inadvertently be signed up for a monthly membership.
Better still avoid Justanswer completely.
Tip for consumers:
That I was signing up for membership.
Hello Ian,
We're sorry to hear of your experience on the site but we would like to turn this around for you.
Please reach out to us with the email address you used for registration and reference your review here on SiteJabber so we can assist you with the cancellation.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
My legal advisor took time to listen... Answered my questions. Guided me through different scenarios. Was very helpful.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello JB,
Thank you for contacting JustAnswer.
We apologize for the confusion with the payment system. It looks like you accepted an offer to try our monthly membership program, when you posted your question on our website. The membership bills automatically to avoid disruptions in service.
If you send me your email address and additional information I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28