JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Excellent help. The expert knew exactly what i needed to find out. That's unusual.
A google it
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Quick response with knowledge advice. Fixed the issue in minutes.
Good reviews
I asked a specific question and they requested more money!
Still don’t have an answer
Looking for help to find a PayPal client CELERIO not the car!
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
Fast and very good communication with the JustAnswer people
I was directed to this site for a €1 and next thing €29 taken from account, cancelled same day BEWARE the person on the chatline dropped connection when I requested refund. This is a CON
Tip for consumers:
BEWARE
Hello Dorothy,
We apologize that you had this experience with JustAnswer.
We'd like to look into your account and address any pending concerns, please reach out to us so we can assist you further.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-439-3643 ext 18
Dr P gave me clear answers and helped me to clarify what tests need to be done
Just tried to change review
Doctors are hard to get ahold of
Their website is just paid Google. Don't use this site ever. They also have hidden charges, I hope this website gets shutdown for fraud.
Hello Dominic,
We're sorry to hear about any confusion with your billing with us and we're sorry that you didn't find the service helpful. JustAnswer provides access to verified professionals so that you can get an answer tailored to your specific situation. I would love to help you out.
If you send me your email address and additional information I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
He answered my questions and it gave my great comfort
ON THE POOREST CONTINENT,
THE PLIGHT OF CHILDREN IS DRAMATIC
Africa is considered the poorest continent on Earth. Almost every second person living in the states of sub-Saharan Africa lives below the poverty line. Particularly affected by poverty in Africa are the weakest members of society, their children and women.
POVERTY IN AFRICA - THE INDICATORS
According to the World Bank, the International Poverty Line refers to those who have less than 1.25 US dollars a day to live, and thus live on the very edge of existence. The United Nations Development Program (UNDP) sets various indicators in its Human Development Index (HDI) to measure poverty in Africa and all other countries in the world. This includes:
Life expectancy at birth
Average school attendance period
Expected school attendance period as well
Per capita income
As the indicators show, education is closely linked to poverty by the United Nations - because those who can not read and write have little chance of getting a skilled job and build their livelihood.
In the annual report on human development published by the United Nations (UN), the African countries of Malawi, Liberia, Burundi, Eritrea, Chad, Sierra Leone and Niger are regularly in last place - this has not changed until 2014.
Found an item I have had for about 30 years, finally time to find out what it ou d and does it have value ou e. Got my answer quickly.
I attempted to get technical help from Hulu. Instead, and not knowing, I was led to JustAnswer, which I wasn't sure what the connection to Hulu might be. The site said there was a one-time fee of $1.00 and it would be refunded. I quickly learned this business had nothing to do with Hulu. Anyhow, I figured that losing $1,00 was no big deal. The next day on my credit card, I saw a charge of $46 from JustAnswer. What? I never used the service. I immediately started a chat with a representative. I said I wanted to cancel the membership and a refund of the $46. I was told that the membership would be canceled with no recurring charges but NO refund. The policy, as pointed out by the rep was no refunds. I explained that I signed up by mistake the day before and I thought it was only a dollar and I never used the service. I was told the policy states no refunds. Being irritated, I threatened to write negative reviews and contact my bank for help. I did contact my bank (BOA), and after looking at the series of charges of $1 and then another immediately for $46, the bank quickly surmised that this was not an honorable practice and the bank would get my money back. I also canceled that particular card. In the meantime, I did learn that as a "One-time courtesy" Just Anwer would refund my $46. Too bad it took threats for them to make this decision. Anyhow, looking at the ratings of this company, there is a wide range. I would proceed cautiously!
Hello Keith,
We're very sorry for any confusion. JustAnswer is not the official customer service platform for Hulu. You likely clicked on an advertisement for JustAnswer which brought you to our site. You would have seen JustAnswer branding when you posted your question. JustAnswer is a third-party question and answer site that provides verified Experts for many different kinds of categories, such as Legal, Medical, Pets, Computers, Appliances, Automotive, etc.
Please send me an email so we can assist you further. Be sure to reference your review here.
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating!
Best regards,
Angela
JustAnswer Customer Care
AngelaWS@justanswer.com or 800-808-0645 ext. 28
I was desperate for help with my laptop, Just answer's post said they had the right expert for me. I was very specific about needing help with Ubuntu a branch of Linux, their posting said they had an expert. He had a lot of computer experience and knowledge but not with Ubuntu (my specific request) we spent way to much time. At the end he couldn't help with the most basic problem I encountered I left extremely frustrated. Later I received confirmation of a $46 charge to my account. If I had needed help with Microsoft or MAC I'm sure he would have helped. I wont be using them again.
JustAnsers email communication Order ID *******-203 Nov. 9,2021
TauseefZ
Laptop technician
November 10,2021
Hello and welcome to JustAnswer, I'm Tauseef, Technology Expert with JustAnswer and I am a Computer Science graduate, I have over 15 years of experience in this field and have helped thousands of customers. I'm sorry to hear you're having trouble with your Ubuntu. I know that can be frustrating. Hopefully, we can get this resolved quickly. May I know who I'm chatting with? Please share make and model of your printer you are using? Have you installed printer drivers on your Ubuntu? Please confirm.
Tip for consumers:
Their expert tried but was not prepared to help me. After the session was over he sent me a link to a Youtube video that might be helpful. I appreciate the follow thru but I found a way on my own to solve the most ugent of my problems.
Hello Clifford,
Thank you for reaching out to us about this. We're sorry to hear that the Expert wasn't able to assist you. This might have been one of these cases where having someone remote in to try and resolve the problem would have been helpful in troubleshooting your unique technical issue.
We will take a look at your account to see if we can resolve any open concerns and reach out to you privately with any results.
If you need to reach out to Customer Care, you can reach out to our customer support team from our Help Center at https://www.justanswer.com/help/contact-us. Or you can send us an email at solutions@justanswer.com or reach us via telephone at (800) 905-0124
We look forward to your reply.
Best,
JustAnswer Customer Care Team
Solutions@justanswer.com
Good and fast responses, pleasant experience. Everyone seemed very knowledgeable.
First one saw on internet
I followed the instructions. Thank you for your expertise.
Extremely helpful and did exactly what I requested
Excellent.
Because it was true after a huge battle.
Responsive. Patience. Able to give advices. Responsible.
A good online platform to receive some legal advices.
I follow advice and took my kitty into a vet the next day. He's lots better now.
I didn't know if he was going to be okay by the next day.
My question was about end of life care and wanting a document that basically says if find me unconscious just leave me alone. At first they sent me to Dr. Scott. Dr. Scott told me that a DNR means that medical personnel will do all they can to save you up until the point your heart stops at which point nothing more is done. My sister had a DNR and was in the hospital when she was given dilaudid. Within seconds my sisters vital signs began to decline. Our mother ask what was going and the nurse explain my sister was having a reaction to the dilaudid. Our mother ask if the nurse would do something and the nurse replied, no. The nurse said with DNR's they simply let nature take it course. Our mother then told the nurse to forget about the DNR and save her daughter. Narcan was given and my sister was saved. I thought it was odd that you could interpret DNRs in different ways. After speaking to Dr. Scott he told me to go to an attorney to have both a DNR and a living will made. So, I had to pay JustAnswer twice. A local paramedic told me all I need to do was get a tattoo on my chest with the initials DNR and have a medical alert necklace so they could call medicalert and verify that I had a DNR and living will. Another thing I thought was is when I ask to speak to an attorney they wanted to know exactly where I lived to make sure the attorney was familiar with the laws in NC. When they directed me to a doctor justAnswer never bothered to ask where I live.
I said no thank you and received no response back...so I ended the call
I didn't just at random
* JustAnswer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello Richard,
Thank you for reaching out & we're sorry for the confusion.
I wanted to clarify that while we do offer an additional premium service for phone calls, it is entirely optional.
You can continue to chat with your Expert directly on your question page without opting for the phone call service. Your satisfaction and convenience are our top priorities, and we're here to assist you in whichever way suits you best.
If you have any questions or need further assistance, please don't hesitate to reach out. We're here to help ensure you have a positive experience with us.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
She found answers about my 1800 bracelet,she found them
Got the help I needed
I got the name from the internet,
So decided to try them and glad I did
Very knowledgeable and amiable person who worked with me quickly and successfully. I recommend your service highly.
Very knowledgeable, professional, informative and responsive. Will definitely use again. Can ask as many questions as needed.
Thank you. I submitted a question and received a quick response. Will definitely recommend to anyone asking
A complicated problem which was dealt with methodically and in good time. Very happy with this result.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello,
We're sorry for the experience that had on the website. I would love to help you out.
If you send us an email and additional information about your issue, I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28