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JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
The attorney was very nice and helpful and gave me the information I needed
So far have. Been very good and I hope you have a good week
I will say exrenly good
Horibble customer service. This is a scam with hidden charges in the membership prices. A total waste of money.
Tip for consumers:
Hope people won't fall into the hidden charges trap like I did... wasted money.
Hello Lily,
I want to look into this for you so please reach out to us through my contact details with your personal information in order to find your account.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Dont trust them! They said they will charge 1$ but tried to charge me 46$. You cant even go back to complain on the website!
Hello Shamama,
We're sorry to hear about your experience on the site but we would like to turn this around for you.
Please reach out to us and reference your review here on SiteJabber so we can assist you with the refund.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
After some false starts my problem was solved.
That's all I have to say.
I didn't. I just popped up.
Informative.helpful.answer question in plan English not mechanical speak.
Quick response
He gave me good advice regarding how to handle evicting a tenant. Which has eased my anxiety!
Needed basic advise fast
Everyone was helpful and courteous.
Agreed to refund money
Refunded my mistake money
Saw it on internet
Very helpful. Also, followed up and genuinely seemed willing to help. Thanks
It was great, quick easy and informative. I didn't have to wait or be on hold for eternity.
Had success before
Thisweb site is a huge scam. I asked one question and out of the blue I was in amber ship that cost $28.00 run from this site.
Hello James,
Thank you for reaching out to us about this issue and we apologize for any frustration you've experienced. Unfortunately there is not enough information in your review to pull up your account.
We've sent you a private message here but you can also reach out to our Customer Care team so that we can properly assist you in resolving any open concerns.
We can be reached by phone or email from the Help Center https://www.justanswer.com/help/contact-us
Regards,
JustAnswer Customer Care
John has help me to clarify my legal right and suggest i should go VCAT for a claim.
Thank you for his prompt respond and professional advice
I called about a light out and they answered the question and got the light back on
I already asked my question and did not get the answer to my question
Someone recommended I ask your site
Very pleased with my questions on an antique sofa's value and even gave me info about the age and type and style. Thanks!
Very succinct but comprehensive answers to questions I would never have thought I'd have to deal with. Tremendous help in a tricky situation!
Vet gave good advice and only time will tell. Thanks answers and contact was quicker than expected. I will followup with healing review.
At 5:00 in the morning I was just so relieved to be able to have an answer to my medical question about medications.
My cat is in better health now after talking to you. I appreciate your quick response and I was able to help her.
Of course being attorneys they have a clause if you agree to their terms, you are automatically enrolled in their monthly subscription. FRAUD
Hello Sheila,
Customer satisfaction is very important to us, so I am happy to help make this right. Please contact MegMK@justanswer.com or call 1-800-808-0645 ext. 55.
Best regards,
Meg at JustAnswer Customer Care
I Thought I was being charged 1 time of $42 for 1 question …. Read carefully …. Not so! … and no refunds to be offered.
Hello Greg,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
The service is fantastic. And their solutions are great. I am well pleased with the suggestion. It worked well. Thank you so much.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Lakshmi,
I'm sorry for any frustration that you may have experienced in using the service. If you can reach out to my team through my contact details, we're happy to look at your account, and work to address any outstanding concerns.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35