• JustAnswer

JustAnswer

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Overview

JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.

Proactively asks for customer feedback

This company responds to reviews on average within 3 days

Positive reviews (last 12 months): 85.2%
Positive
3,255
Neutral
57
Negative
509
387
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How would you rate JustAnswer?
Top Positive Review

“Plugged Toilet”

Georgie F.
9/9/24

Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!

Top Critical Review

“Wrong schematics”

Michael S.
9/2/24

Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.

Reviews (7,651)

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Reviews that mention popular keywords

credit card (335) customer service (304) membership fee (169) bank account (52) right direction (44) expert advice (44) trial period (26) emergency vet (41) response time (35)
Thumbnail of user gracem609
1 review
1 helpful vote
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June 20th, 2022

I was searching for an online vet that I could talk to for help with my cat. Since vet bills are so expensive nowadays, I thought I would try this website because the reviews were good. I first went onto the website, and I talked to an automated person about what was going on with my cat. I told her in extensive detail about what was going on and it was sent to the "experts" to talk about and get back to me. This was at 9 am and an hour went by so, I went back to the automated help desk lady and asked how much longer it would be considering I had work soon and I didn't know if I had to stay longed on or not. She couldn't really answer my question because she is automated and kept sending random help. I gave up on that and decided I should give it some more time. So, I went to work and gave it an hour and a half. I come back to my phone, and it is still saying "We are discussing your question" and "We're finding an expert." At that point I just wanted to cancel my membership (which is $31 along with that $1 fee) so I clicked on "cancel my membership." The same help desk lady popped up and asked why I wanted to cancel, and she said she would transfer me to their customer service person. Again, it was another robot but, this time I thought she could help me. She said she would mark my question as high priority, and someone would get back to me soon. I still wanted to cancel my membership because they said before someone would be with me soon so then she offered me a phone call with an expert instead. I gave her my number and when I asked when the phone call would be she said "today." but, I still have to work, and I know if I can't answer my phone right at that moment, I still won't talk to anybody. I ended up still cancelling and I have no clue if I will get that phone call or not. This website/app did nothing for me and you have to read the fine print to know it's $32 not just $1 to start off. I wish I could get a refund because nobody helped me and overall, it was an awful experience. I was just trying to get some help for my cat, and they did absolutely nothing.

Tip for consumers:
Do not use this site

Service
Value
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Grace,

We appreciate that you gave JustAnswer a try, and we're sorry that you didn't receive a quicker answer. While JustAnswer cannot guarantee or predict a response time, most questions are answered in a timely manner. Response time is affected by the number of Experts online, question volume, and the difficulty of individual questions.

Please reach out to our admin team at solutions@justanswer.com so we can process your refund!

Angela, JA Customer Care​

(or you can always reach us at Solutions@justanswer.com or call us at 1-800-808-0645)

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Thumbnail of user tateb18
1 review
0 helpful votes
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December 8th, 2022

They say they're gonna charge you $5 (fully refundable) and then you get a random charge for $51 that they will not refund.

Tip for consumers:
please don’t use this place

Service
Value
Shipping
Returns
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Tate,

I'm sorry to hear this. Would you please reach out to my team so we can make this right for you?

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user andrass6
1 review
0 helpful votes
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June 25th, 2021

I have about 15 years experience with raising and keeping backyard chickens and I wasn't looking for obvious or or superficial advice on poultry health when one of my older hens got sick and I struggled to adequately address her condition. The site of "just answer" came up in a Google search for the specific health issue of my chicken. I thought I would check what level of veterinary advice was given to others. No such luck, the answers to all previous posts were hidden. Never mind, the site advised that an experienced poultry veterinarian, her name and image provided, was online and she would give me advice immediately for a special price of $5. I thought even if get low quality advice, it's worth a try. I paid and then I was interviewed someone who was presented as a highly trained assistant: she would pass the information on to the veterinarian. Even an image of the assistant was provided, but later turned out she wasn't a live person, but a computer. Anyway, the site advised me that now they were looking for an experienced bird veterinarian, that took up the rest of the day on a Monday. So there was no veterinarian online and the "assistant" wasn't a live person as presented. On Tuesday a "bird veterinarian" was supposedly already writing an email to me. Thursday she/he was still writing the email according to the site, but that wasn't true either. That's when I called the site and requested a refund. Jason answered my call and he gave me a special offer, a veterinarian would call me immediately for free. I gave it another try and needles to say that nobody called, that was just another unfulfilled promise. I called again on Friday and managed to get a refund. In fairness to the website, at least their phone number and the people who answered the call were real. It was pointed out to me that I was automatically signed up for a $29/month trial after a a week. I'm glad that canceled and got my refund back!

Tip for consumers:
This is deceptive and unreliable company, don’t expect timely, if any, veterinary advice from them.

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Andras,

Thank you for getting in touch with us regarding this matter. We are sorry to hear that you did not receive a response to your question.

We are very upfront to new visitors when they visit our site regarding the trial charge, and the trial enrollment that is associated with that charge, as well as what the subsequent membership charges will be if you choose not to cancel your Trial Membership within the 7-day trial period. The link below will illustrate this for you:

https://i.imgur.com/5GVF7cO.png

We also send a receipt email prior to the recurring billing charge.

We are glad to hear that it sounds like you were able to get these issues addressed through Customer Care. If you ever need any additional assistance, please don't hesitate to reach out.

Best regards,
JustAnswer Customer Care Team

Thumbnail of user bc153
2 reviews
3 helpful votes
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November 4th, 2019

Avoid! Avoid! Avoid! They charge you for sending you a link that you have already used yourself to attempt to solve your problem but does not help.

VERY SUSPICIOUS SITE! AND USELESS!

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello B. C,

Thank you for getting in touch with us about this. We're sorry to hear that it sounds like you didn't receive the assistance that you were looking for.

Typically Experts will start troubleshooting with the easiest steps in a process first. If the Expert suggests something that you've already tried, you can respond and let them know what you have already tried this step and they can continue through the troubleshooting process.

We've reached out to you privately in order to gather some more information about your account and take a look at what happened.

Regards,
JustAnswer Customer Care

Thumbnail of user alexr640
2 reviews
5 helpful votes
  • Send Message
March 1st, 2023

I clicked the $1 text answer option and got a totally useless text answer, then got charged charged $35. Total scam, don't go near this website.

Tip for consumers:
Avoid all together.

Products used:
Text answer.

Service
Value
Shipping
Returns
Thumbnail of user annettef187
3 reviews
0 helpful votes
  • Send Message
June 17th, 2022

I hooked up with this company when they advertised on a low income relief website. I was looking to find a vet in my area who could assist financially and provide euthanasia for my dog who has had cancer for over 1.5 years. I contacted them right away and was told they could help. Then, they sent me to a vet's asst. Who also said she can help. When I finally got transferred to a vet and had to tell my whole story for the 3RD time, all she did was list vets in my area, all of which I had already contacted. She suggested that I go to the vet that diagnosed him for additional labs and bloodwork. I don't need bloodwork. I KNOW what he has! His tumor is so big behind his ear that he doesn't walk straight and is deaf. His eyes are glazed over and he has dementia and wanders through the house. I close off our living space but I still have to go find him and bring him back. He can't get his legs under him, and his skin flinches when I barely touch him with one finger; he can no longer control his bodily functions and for a dog that lived to eat, he barely touches a thing. He has lived a yr longer than anyone, including vets, anticipated he would but it is time to take him and not make him suffer anymore. I don't need anymore labs. The "expert" that I finally got in touch with told me she could not call vets on my behalf. Why did you advertise on a low income pet website? I am disabled and can't afford $300+ to take this animal, who I love every inch of, to go to sleep and not hurt anymore, especially when I kept being told they could help. I have wasted 3 hours in a life where hours count. Disgraceful company... if you want legal assistance, go to Legal Shield in your state. They don't do anything to earn their monthly membership fee, unless you just want them to tell you they can help when they don't. Shame on them.

Tip for consumers:
DON'T USE THIS SITE!

Service
Value
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Annette,

We're very sorry for any service misconception.

The Experts on JustAnswer are not able to prescribe medications and procedures because they have not seen you in person. Thank you for giving our service a try, we do appreciate it.

Expert Services are premium services outside of JustAnswer's standard question-and-answer platform. They may be conducted off the website (either by phone, chat, email, remote desktop or any other third-party tool) but remain for general informational services only.

Please let me know if there is anything else I may assist you with and I would be happy to help.

Angela, JA Customer Care​

(or you can always reach us at Solutions@justanswer.com or call us at 1-800-808-0645)

Thumbnail of user josem410
1 review
0 helpful votes
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July 29th, 2019

Problem resolvbed very quick i am satisfy thank you relieve a lot of stress off my head i was trying to figure out my sell

Thumbnail of user catherinel54
1 review
0 helpful votes
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June 18th, 2017

Recently got divorced and wasn't sure where to start. Found justanswer online and got some sound legal advice that helped prepare me for next steps

Thumbnail of user bertf16
1 review
0 helpful votes
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August 5th, 2020

Wow, less than 5 minutes we had our real estate question answered, Put our minds at ease.and allowed us to proced with our contract negotiations

Thumbnail of user chrisr482
1 review
0 helpful votes
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July 4th, 2018

I have looked for sometime for well priced advice... bbao provided exactly that, recognising my needs and acting on my overview in a speedy manner.

Thumbnail of user missbperez0
1 review
0 helpful votes
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June 25th, 2023

They take your money without answering anything. They offer a membership u can cancel anytime it's a lie.

Tip for consumers:
They don't answer anything different from your knowledge.

Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Barbara,

We'd like to look into this further. Please reach out to us privately so we can find your account.

Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35

Thumbnail of user paulap123
3 reviews
1 helpful vote
  • Send Message
August 16th, 2018

Olivia Kent is very competent and available, she helped me for the last 5 days, if I need her again I will do it in a heart beat.

Thumbnail of user bobp81
1 review
0 helpful votes
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September 13th, 2017

I am also a technician but it never occurred to me to test remote emitter with my cell phone camera. Thanks to Jack for enlightening me. (<:

Thumbnail of user danh96
1 review
0 helpful votes
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June 10th, 2016

Was advised to check battery cables and clean terminals and check back if needed. Which I did and it reinforced an idea about the starter being bad.

Thumbnail of user markg520
1 review
0 helpful votes
  • Send Message
October 18th, 2018

Woody was polite and human. He helped me identify my error code on my May tag washer, order the part and gave me link to install. Great.

Thumbnail of user dorothys362
2 reviews
0 helpful votes
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September 2nd, 2020

I had an issue with my puppy and Ryan got back to me quickly with some treatment and advice. I felt satisfied that someone cared when responding.

Thumbnail of user brendab896
1 review
0 helpful votes
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September 1st, 2020

I was very impressed with Diana. She handleft but request and a very timely manner. I would most indefinitely use this company and tell my friends. 4

Thumbnail of user brookel36
1 review
0 helpful votes
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July 6th, 2018

Gave me good advice on a feral cat that one cannot bring to vet and hardly touch. Has a abscess. Using warm compressors and amoxycillin to treat.

Thumbnail of user chrisg2069
1 review
0 helpful votes
  • Send Message
December 25th, 2022
Verified purchase

Horrible scam, charged me asked for a tip and charged $71 extra for call they said they would make in a few minutes nothing! Joke!

Tip for consumers:
Don’t!!!

Service
Value
Returns
Quality
Thumbnail of user adamr35
JustAnswer S. – JustAnswer Rep

Hello Chris,

Thank you for reaching out to us and we'd like to make this right for you.

Please reach out to us with the email address you used upon registration so we can take a look at your account and assist you further.

Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18

Thumbnail of user karenh1014
1 review
0 helpful votes
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October 16th, 2019

Service is great and helpful until the problem is resolved. I greatly appreciate his thoroughness in checking on my solving the problems.

Thumbnail of user michaelw1277
1 review
0 helpful votes
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May 15th, 2019

Ely takes his time and answers all and gives an insight to the legal processes I didn't know. Smart and nice guy

Thumbnail of user henryv48
1 review
0 helpful votes
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April 27th, 2019

Answer was spot on resolved the problem with out resorting to costly mechanic. Highly recommend. Got the answer back in short time.

Thumbnail of user donn73
2 reviews
0 helpful votes
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January 9th, 2019

Advice on connecting 240 volt electronic equipment to 110 volt power and choosing a step down transformer. Invaluable and prompt,
Don N

Thumbnail of user mariab98
1 review
0 helpful votes
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April 13th, 2016

I have been agonising over my legal options, and after a few short questions on this site, I now a way forward.

Thumbnail of user chrisb1901
2 reviews
0 helpful votes
  • Send Message
December 11th, 2020

I was amazed at how fast I received the exact answer to my question. I will certainly be back for more answers.

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From the business

JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.

Business History

From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.

Company Representative

Thumbnail of user adamr35
JustAnswer S.
JustAnswer Customer Care
Typically responds within 3 days

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