JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I was searching for an online vet that I could talk to for help with my cat. Since vet bills are so expensive nowadays, I thought I would try this website because the reviews were good. I first went onto the website, and I talked to an automated person about what was going on with my cat. I told her in extensive detail about what was going on and it was sent to the "experts" to talk about and get back to me. This was at 9 am and an hour went by so, I went back to the automated help desk lady and asked how much longer it would be considering I had work soon and I didn't know if I had to stay longed on or not. She couldn't really answer my question because she is automated and kept sending random help. I gave up on that and decided I should give it some more time. So, I went to work and gave it an hour and a half. I come back to my phone, and it is still saying "We are discussing your question" and "We're finding an expert." At that point I just wanted to cancel my membership (which is $31 along with that $1 fee) so I clicked on "cancel my membership." The same help desk lady popped up and asked why I wanted to cancel, and she said she would transfer me to their customer service person. Again, it was another robot but, this time I thought she could help me. She said she would mark my question as high priority, and someone would get back to me soon. I still wanted to cancel my membership because they said before someone would be with me soon so then she offered me a phone call with an expert instead. I gave her my number and when I asked when the phone call would be she said "today." but, I still have to work, and I know if I can't answer my phone right at that moment, I still won't talk to anybody. I ended up still cancelling and I have no clue if I will get that phone call or not. This website/app did nothing for me and you have to read the fine print to know it's $32 not just $1 to start off. I wish I could get a refund because nobody helped me and overall, it was an awful experience. I was just trying to get some help for my cat, and they did absolutely nothing.
Tip for consumers:
Do not use this site
They say they're gonna charge you $5 (fully refundable) and then you get a random charge for $51 that they will not refund.
Tip for consumers:
please don’t use this place
Hello Tate,
I'm sorry to hear this. Would you please reach out to my team so we can make this right for you?
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I have about 15 years experience with raising and keeping backyard chickens and I wasn't looking for obvious or or superficial advice on poultry health when one of my older hens got sick and I struggled to adequately address her condition. The site of "just answer" came up in a Google search for the specific health issue of my chicken. I thought I would check what level of veterinary advice was given to others. No such luck, the answers to all previous posts were hidden. Never mind, the site advised that an experienced poultry veterinarian, her name and image provided, was online and she would give me advice immediately for a special price of $5. I thought even if get low quality advice, it's worth a try. I paid and then I was interviewed someone who was presented as a highly trained assistant: she would pass the information on to the veterinarian. Even an image of the assistant was provided, but later turned out she wasn't a live person, but a computer. Anyway, the site advised me that now they were looking for an experienced bird veterinarian, that took up the rest of the day on a Monday. So there was no veterinarian online and the "assistant" wasn't a live person as presented. On Tuesday a "bird veterinarian" was supposedly already writing an email to me. Thursday she/he was still writing the email according to the site, but that wasn't true either. That's when I called the site and requested a refund. Jason answered my call and he gave me a special offer, a veterinarian would call me immediately for free. I gave it another try and needles to say that nobody called, that was just another unfulfilled promise. I called again on Friday and managed to get a refund. In fairness to the website, at least their phone number and the people who answered the call were real. It was pointed out to me that I was automatically signed up for a $29/month trial after a a week. I'm glad that canceled and got my refund back!
Tip for consumers:
This is deceptive and unreliable company, don’t expect timely, if any, veterinary advice from them.
Hello Andras,
Thank you for getting in touch with us regarding this matter. We are sorry to hear that you did not receive a response to your question.
We are very upfront to new visitors when they visit our site regarding the trial charge, and the trial enrollment that is associated with that charge, as well as what the subsequent membership charges will be if you choose not to cancel your Trial Membership within the 7-day trial period. The link below will illustrate this for you:
https://i.imgur.com/5GVF7cO.png
We also send a receipt email prior to the recurring billing charge.
We are glad to hear that it sounds like you were able to get these issues addressed through Customer Care. If you ever need any additional assistance, please don't hesitate to reach out.
Best regards,
JustAnswer Customer Care Team
Avoid! Avoid! Avoid! They charge you for sending you a link that you have already used yourself to attempt to solve your problem but does not help.
VERY SUSPICIOUS SITE! AND USELESS!
Hello B. C,
Thank you for getting in touch with us about this. We're sorry to hear that it sounds like you didn't receive the assistance that you were looking for.
Typically Experts will start troubleshooting with the easiest steps in a process first. If the Expert suggests something that you've already tried, you can respond and let them know what you have already tried this step and they can continue through the troubleshooting process.
We've reached out to you privately in order to gather some more information about your account and take a look at what happened.
Regards,
JustAnswer Customer Care
I clicked the $1 text answer option and got a totally useless text answer, then got charged charged $35. Total scam, don't go near this website.
Tip for consumers:
Avoid all together.
Products used:
Text answer.
I hooked up with this company when they advertised on a low income relief website. I was looking to find a vet in my area who could assist financially and provide euthanasia for my dog who has had cancer for over 1.5 years. I contacted them right away and was told they could help. Then, they sent me to a vet's asst. Who also said she can help. When I finally got transferred to a vet and had to tell my whole story for the 3RD time, all she did was list vets in my area, all of which I had already contacted. She suggested that I go to the vet that diagnosed him for additional labs and bloodwork. I don't need bloodwork. I KNOW what he has! His tumor is so big behind his ear that he doesn't walk straight and is deaf. His eyes are glazed over and he has dementia and wanders through the house. I close off our living space but I still have to go find him and bring him back. He can't get his legs under him, and his skin flinches when I barely touch him with one finger; he can no longer control his bodily functions and for a dog that lived to eat, he barely touches a thing. He has lived a yr longer than anyone, including vets, anticipated he would but it is time to take him and not make him suffer anymore. I don't need anymore labs. The "expert" that I finally got in touch with told me she could not call vets on my behalf. Why did you advertise on a low income pet website? I am disabled and can't afford $300+ to take this animal, who I love every inch of, to go to sleep and not hurt anymore, especially when I kept being told they could help. I have wasted 3 hours in a life where hours count. Disgraceful company... if you want legal assistance, go to Legal Shield in your state. They don't do anything to earn their monthly membership fee, unless you just want them to tell you they can help when they don't. Shame on them.
Tip for consumers:
DON'T USE THIS SITE!
Hello Annette,
We're very sorry for any service misconception.
The Experts on JustAnswer are not able to prescribe medications and procedures because they have not seen you in person. Thank you for giving our service a try, we do appreciate it.
Expert Services are premium services outside of JustAnswer's standard question-and-answer platform. They may be conducted off the website (either by phone, chat, email, remote desktop or any other third-party tool) but remain for general informational services only.
Please let me know if there is anything else I may assist you with and I would be happy to help.
Angela, JA Customer Care
(or you can always reach us at Solutions@justanswer.com or call us at 1-800-808-0645)
Recently got divorced and wasn't sure where to start. Found justanswer online and got some sound legal advice that helped prepare me for next steps
Wow, less than 5 minutes we had our real estate question answered, Put our minds at ease.and allowed us to proced with our contract negotiations
I have looked for sometime for well priced advice... bbao provided exactly that, recognising my needs and acting on my overview in a speedy manner.
They take your money without answering anything. They offer a membership u can cancel anytime it's a lie.
Tip for consumers:
They don't answer anything different from your knowledge.
Hello Barbara,
We'd like to look into this further. Please reach out to us privately so we can find your account.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I am also a technician but it never occurred to me to test remote emitter with my cell phone camera. Thanks to Jack for enlightening me. (<:
Was advised to check battery cables and clean terminals and check back if needed. Which I did and it reinforced an idea about the starter being bad.
Woody was polite and human. He helped me identify my error code on my May tag washer, order the part and gave me link to install. Great.
I had an issue with my puppy and Ryan got back to me quickly with some treatment and advice. I felt satisfied that someone cared when responding.
I was very impressed with Diana. She handleft but request and a very timely manner. I would most indefinitely use this company and tell my friends. 4
Gave me good advice on a feral cat that one cannot bring to vet and hardly touch. Has a abscess. Using warm compressors and amoxycillin to treat.
Horrible scam, charged me asked for a tip and charged $71 extra for call they said they would make in a few minutes nothing! Joke!
Tip for consumers:
Don’t!!!
Hello Chris,
Thank you for reaching out to us and we'd like to make this right for you.
Please reach out to us with the email address you used upon registration so we can take a look at your account and assist you further.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
Service is great and helpful until the problem is resolved. I greatly appreciate his thoroughness in checking on my solving the problems.
Ely takes his time and answers all and gives an insight to the legal processes I didn't know. Smart and nice guy
Answer was spot on resolved the problem with out resorting to costly mechanic. Highly recommend. Got the answer back in short time.
Advice on connecting 240 volt electronic equipment to 110 volt power and choosing a step down transformer. Invaluable and prompt,
Don N
I have been agonising over my legal options, and after a few short questions on this site, I now a way forward.
I was amazed at how fast I received the exact answer to my question. I will certainly be back for more answers.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Grace,
We appreciate that you gave JustAnswer a try, and we're sorry that you didn't receive a quicker answer. While JustAnswer cannot guarantee or predict a response time, most questions are answered in a timely manner. Response time is affected by the number of Experts online, question volume, and the difficulty of individual questions.
Please reach out to our admin team at solutions@justanswer.com so we can process your refund!
Angela, JA Customer Care
(or you can always reach us at Solutions@justanswer.com or call us at 1-800-808-0645)
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