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JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
It is amazing. Professionals answer all your questions quickly and with great knowledge. Truly amazing.
Allen was amazing! Thanks. Very knowledgeable and very concerned for patient rights! Highly recommend him.
Your Vet gave me a comprehensive plan on things to do to combat the problem.
It worked and she came out of it the next day.
Service was fast and efficient. Price/reasonable. Only downfall was time required to get a technician.
The problem was resolve quickly, the technician tell me what to do, and I was happy to watch tv without any extra voices, thanks for help
Very satisfied. Respond within minutes. Details and follow up clarification on condition questions asked appropriately.
Their computer (never a real person) always answers the same answer to any question. Not ever helpful at all with anything
Tip for consumers:
Absolutely a joke...never subscribed!
They have unclear payment terms and fail to answer questions or make calls that are paid for.
Avoid at all cost.
Tip for consumers:
Clear payment terms and actually providing the service paid for.
Hello Oke,
Thank you for reaching out to us and we're sorry for your experience on the site.
Please reach out to us with the email address you used to set up an account so we can assist you with any pending issues.
We look forward to assisting you.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
Great info thanks told me good information. Right on with my question. None better will ask more questions in the future. For sure.
Sat online after paying the "$5.00 fee for expert help" waiting for 20 mins. No help came! 4 days later my acct is chgd $40 RUN
Hello Jana,
Thank you for reaching out to us know and we're sorry for your experience.
We'd like to look into your account and address any pending concerns, please contact us so we can assist you.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-439-3643 ext 18
They dont do anything but bill you endlessly. Go see a real vbet for a good opinion and save yourself alot of money - these guys are thieves
Hello Brian,
Thank you for your feedback and we're sorry if you have not gotten a satisfactory answer to your question.
If a customer is unhappy with the answer provided they can opt the Expert out so that they can work with a different Expert. If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
For years I trird to have a piece of glass correctly ifentified and no one could. Just answer solved it within a half an hour.
I am getting soooo much help I can't keep up to the e-mails thanks all
I still have one question, how do I know if I have the latest maps, and how do I set-up to receive updates later? FRED
I was finding it near imposible to find wiring dwgs for my Saturn, Jerry found them for me and they helped a lot.
All they wanted was my credit card information I couldn't get any answers nobody wanted to talk to me and all I wanted to do was order a new remote for my TV and nothing but a rip off
Hello Greg,
Thank you for contacting JustAnswer. I apologize for any inconvenience, but you have contacted JustAnswer, an online, third-party, question-and-answer service. It appears that you were trying to contact another company. You will need to contact them directly for assistance.
If you send us your email address and additional information we're happy to take a look at your issue and work to address any outstanding concerns!
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-805-5962 ext. 28
I had a technical question following the repair of my IMac. I received a swift, comprehensive answer in minutes! Fabulous service.
I appreciated the quick response and knowledgeable individual who was able to give immediate assistance and suggestions to remedy problem. Lindy
Promised a refund through email on 2/22. Today they said to get the answer about my refund, I have to pay.
Wish I had known about this service earlier. Had a very patient expert who resolved a major issue with Word Perfect.
Locked out of tablet had to factory reset took a bit of time but they never gave up. Tablet doing great
Hi Patricia,
We're glad that the Experts on JustAnswer were able to sort out the issues with your gadget. Keep us in mind for any future technical assistance!
Regards,
JustAnswer Customer Care
I have been impressed by how quickly and accurately all of my questions have been answered. A+ rating on this app.
Thanks for the feedback Casey,
Having the app is like having an entire professional community in your pocket, ready to help with all of life's odd problems.
Thanks for being a customer!
Regards,
JustAnswer Customer Care
Prompt. Thorough. I then went to the courthouse and the advice I received was spot on. Can't ask for anything more!
The person was very polite & helpful very much. With the charges of labor and parts. I would use him again.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Rachel,
We apologize that you had this experience with JustAnswer.
Please reach out to us with the email address you used for registration so we can assist you with any pending issues.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18