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JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Brian was knowlegable and his advice was spot on! I now have my lawn tractor up and running. Would recommend him to anyone.
John M
Grovetown, Georgia
If I hadn't spoken to the attorney that night, I wouldn't have had any sleep worrying and wondering about my next step. Keep up the good work.
They really helped me get through a long night! It helped me not feel alone on a scary evening with our 16 year old dog! THANK YOU!
I had a complicated set up and I was very much helped. I have an iMac and could not find on my own the correct setup. THANKS!
Tip for consumers:
If you have an iMac, research or use this wonderful service.
Products used:
Our church deacons meeting was held with Zoom.
It's fast easy and very convenient way to speak with legal professionals to get to the truth of your matter
These people will promise to only take $5 but will take a lot more with permission or warning. Scam artists.
Hello Tom,
I'm sorry to hear about the payment confusion that you experienced in using the site. The value of your question is presented to you prior to entering any billing information, on the payment page. Also, a receipt email is sent out as soon as you authorize the payment and the value of all questions is also available to each customer through the Order History page.
We'd be happy to look into your account to resolve any outstanding concerns that you might have. We'll reach out to you privately here to gather some necessary account information but you can also reach out to our Customer Care team directly at support@justanswer.com or by phone at 1-800-509-5721
Please reach out to us if you need anything further and we're happy to help.
Regards,
JustAnswer Customer Care
Scam...customer service is a woman in some country with a rooster crowing in the back round...can't make this sh**t up!
Hello Maureen,
We're very sorry about your experience with the membership program offered on the website.
While JustAnswer is based in the United States, our headquarters are in San Francisco, CA, customer support is provided through multiple teams. Some are based in the United States, and we have a team in the Philippines, but customer service teams are also located in other countries, such as in the EU.
If you send me an email referencing your review here on Sitejabber, we're happy to take a look at your account and work to address any outstanding concerns.
I'm looking forward to your response!
Best regards,
Angela, JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
My service and remedy was within a very few minutes. The cost was also far less than what was expected..
Hi James,
Thanks for the positive feedback. 80% of customers get their first response within 5 minutes, and without the cost of maintaining a store-front, the Professionals on JustAnswer are able to charge significantly less than the market rate.
We hope that you keep us in mind for any future issues that arise.
Regards,
JustAnswer Customer Care
If you need help count on just answer to help you with your problem! They are quick and very knowledgeable
I cancelled immediately and they acknowledged cancellation and charged 66 dollars the next month. I hate these kinds of scammers.
Tip for consumers:
They get you to pay 1 dollar than charge 66 dollars
Hello Shabab,
We're sorry to hear that you got charged after canceling. Creating the perception that we are illegitimate is never our intention. If you send us an email with your details at solutions@justanswer.com, we'll help you with your billing concern.
Angela, JA Customer Care
(or you can always reach us at Solutions@justanswer.com or call us at 1-800-808-0645)
Went to the web site to ask 1 question for $2.00. Ended up being charged $2.00 and $86.00 no refund.
Hello Louis,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
Thanks for the assistance! I appreciated the quick efficient response to my issue with my stove. He was very helpful.
It's nice to get an attorney's opinion without having to sign an engagement letter and give them a $2,500 retainer!
The technician knew the answer right away and helped me sort the problem. Now my printer is working again - great
I got my answers quickly and they're accurate. It certainly expedited the process of getting done what I need done.
Excellent service very prompt
Questions answered and advice taken on board
Very polite and straightforward will use again without hesitation
It's a scam. They chat w/you and then send you to a webpage for a $5 consult fee. Shows up as $69. Pathetic
Hello,
We're sorry for any frustration that you may have experienced in using the service. We would love to help you out.
If you send us your email address and additional information we're happy to take a look at your account and work to address any outstanding concerns!
Best regards,
Angela,
JA Customer Care AngelaWS@justanswer.com 800-808-0645 ext. 28
Beware of of this company, they are a scam. While I was on vacation overseas, I ran into a problem with a new Android device. I couldn't seem to correct it so I decided to use just answer for some support. I started by answering basic questions asked by their bot which led to an offer for more detailed support by paying a small entry fee of €1. Beware. The €1 charge was the primary focus on screen but hidden in small print was a much more exorbitant monthly membership fee. After paying the small fee, the bot responded to say that they were going to connect me with an expert to help with " my smart TV issue". When I tried to correct to the Android issue, the bot responded to say that they were going to connect me with an expert to help with " my e-reader issue". At this point I realized it was a scam and I backed out. During this chat they sent me the attached email detailing the "TWO" fees (and ongoing) they charged. I immediately went to their website to cancel my membership, although it was well hidden having to drill down several layers to find the cancel button. In fairness they did provide me with an email confirmation of the cancellation. I then placed a call to their North American customer service department. After explaining the issue, their CS rep advised that the membership fee was merely an authorization that was placed on my credit card and since I canceled my membership within 7 days (in my case within 30 minutes) the membership fee would not be processed. It was! When I texted customer service to put in writing the confirmation for not processing the membership fee, I received emails from just answer acknowledging the mix-up in the service support issues on my account, and that no support service was ever provided to me but stated they would charge me the membership fee anyway. Beware. This company is nothing but a scam. The small fee is there only to hide the larger immediate membership fee!
Tip for consumers:
Don't use it. They only offer the small fee to distract you so you won't read the small print declaring the higher fee. A honest company that is prepared to offer quality support would be up front about the details of their fees and not hide behind a 'trick' fee.
Hello Paul,
We don't intend for you to feel this way when using JustAnswer. Would you please reach out to us privately so we can find your account?
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Just when I find the question I need an answer to, the site freezes and I can't read any further. Thinking this is just a virus carrier.
Hi Rainy,
I'm very sorry to hear this! Would you please reach out through my contact information so we can find your account and look into this for you? Our site shouldn't be freezing up on you.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
I had great experience with Issac the attorney who answer my legal question he was fast and thorough and I highly recommend him
I am glad I asked for your help with my VISR. Now I understand just how simple it works. Thank You.
Wayne L
I signed up to get help with an appliance repair. They couldn't find a "consultant," but they charged me a steep fee anyway.
Hi Foo,
I'm so sorry to hear that we couldn't find an Expert to help you with your appliance! We can get this refunded for you if you can reach out to us and ask for our Admin team. Please reference your review here on Sitejabber to make sure this gets looked into further.
Best,
Julie, JA Customer Care
For further assistance please contact us here:
Solutions@justanswer.com or
(800) 905-0124
It will get you basic questions answers and after that be ready to not always get what you need but I got my questions answered to a point
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hi Alison,
Thank you for getting in touch with us about your recent experience on JustAnswer.
We're glad to hear that the Expert was able to help ease your concerns. The Experts on the site are available 24/7 to address any other concerns.
Let us know if you need any other assistance.