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JustAnswer has a rating of 4.2 stars from 7,651 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Answered very quickly and seems to be pointing me in the right direction.
Worth the $31.00, to put my mind at ease and give me a starting point.
I am pleased with Michaels expertise. I did have a problem with an extra cost factor but am working to resolve this issue.
All in all not bad.
The experts have gone over and above in order to help me get the information I needed. And they got me answers very quickly.
Great! Way to get quick answers! I am not a patsy, I am a real person and have no payment for stating my response!
We have been very concerned about our dog. Dr. Kara gave us better advise and options than the Vet that we have been seeing.
If I could give 0 stars I would you pay $69.99 for answers that are not even helpful and you can't get a refund even if you don't need the services
Hello Gabrielle,
We understand your concern and would like to resolve this to your satisfaction. Please contact MegMK@justanswer.com or call 1-800-808-0645 ext. 55.
Best regards,
Meg at JustAnswer Customer Care
I was having major problems with window s 10. I am a complete novice but they sorted it all out. I am so thankful.
I lost my email and the technician that helped me was wonderful, feel horrible that I can't remember his name. But he was fan
They say $5 charge, get your CC info, and the charge is $65. Then you call and are told "No refunds:" and stop chat
Tip for consumers:
Total scam
Hello Pat,
We're very sorry that you had such a difficult experience with the membership offer. We would like to investigate to see what happened and to provide any assistance that we're able to. We're more than happy to take a look at your account to see what happened and address any issues that you have.
Please send me an email so we can assist you further. Be sure to reference your review here!
We strive to give customers a great experience on our site so please let us know what we can do for you to earn a 5-star rating.
Best regards,
Angela
JustAnswer Customer Care
AngelaWS@justanswer.com or 800-808-0645 ext. 28
This a great place to go for great service and answers took me 5 minutes to get my cart going when gentleman help me
Dr Love took the time to listen to my concerns and gave me complete and concise answers. At no time did I feel rushed.
I had one question. Thought it was only 5.00 but was 23.00 and I still didn't get an answer just questions. I don't recommend.
Hello William,
Thank you for reaching out regarding the recent Experience that you had. We're sorry that you didn't find the experience to be helpful, it's often the case that the path to resolving an issue involves some trouble-shooting questions. We have sent you a private message in order to gather the information necessary to locate your account. You can also reach us 24 hours a day at support@justanswer.com
Regards,
Adam
It's great to have so many experts just a text away. This has saved me so much money in so many areas. Thank You!
Super happy I didn't have to get involved finding a lawyer to answer a couple of questions. Id do it again in a heartbeat.
Very helpful and patient with me. Very quick responses to the concerns I had. Was quite helpful when repeated questions that I didn't understand.
We had a very informed and kind person that checked into our problem and kept us informed every step of the way! Problem solved!
Questions were answered in just a couple of minutes. The professional knew exactly what I was doing, and exactly what I needed to do.
I I was very pleased with your services for $17 I got the information that would have cost me at least $70 and put my mind at ease Thank you
My lawyer gave heart to heart advice and I felt confident to take it. I am absolutely satisfied with this new service I have joined. Thank you!
I was tricked into signing for $39 membership when I thought I was just paying for a $5 dollar advice. The presentation for their offer is deceiving.
Hello JC,
We're sorry to hear about any confusion with your billing with us and we're sorry that you didn't find the service helpful. JustAnswer provides access to verified professionals so that you can get an answer tailored to your specific situation. I would love to help you out.
If you send me your email address and additional information I'm happy to take a look at your account and work to address any outstanding concerns.
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-808-0645 ext. 28
I was made away that Social Security benefits are not taxable. Since that is my sole source of income, my tax problem was solved.
Angela was great!
If you have questions, they have answers! Well worth the cost. They have people that can answer questions on most any subject. Im glad I found them.
I did not have a problem with them at all. They answered my question quickly, and the Dr I spoke with was very empathetic with my situation.
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Pratiksha,
We're sorry for any frustration that you may have experienced in using the service. We would love to help you out.
If you send us your email address and additional information we're happy to take a look at your account and work to address any outstanding concerns!
Best regards,
Angela, JA Customer Care
AngelaWS@justanswer.com 800-805-5962 ext. 28