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JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
Have trouble negotiating the site, but got an answer and am very satisfied with the conversations and conclusion
The professional I was connected with was professional, courteous, and helped diagnose my issue. Nice job. Thank you.
My experience was a positive one. It was an interactive and professional service. I received a detailed answer in a timely manner.
This is a great service if you need a professional to answer a question, they're available online at a very reasonable cost.
I received a quick response giving me great advice and it saved me $$$ that I might have sent to a scammer
My review fast answer, very good just what i wanted to here about.no other web site had a answer to my problem
The person who answered my questions knew what I wanted and helped me tremendously to get to the bottom of my situation.
Very knowledgeable and they explain things very well. I will use them again. They saved me a lot of time and money.
Technician i conversed with was very knowledgeable and genuinely concerned I got the answers for the questions I had asked. Highly recommend
Really appreciate the response to my question by the Vet. Very caring and thoughtful. Will use them again and recommend them. Thanks
I was unable to have conversations with FB frieds because they could not hear my voice. It has now been successfully restored thanks to JUS Answer
I had legal questions about a lawsuit. The rep handle it in great fashion and I had my answer in 24 hours!
I sent a photo of a skin lesion to a JustAnswer veterinarian. Got clear, useful information. And this was on a Holiday!
What a con $1 for a question and then you are automatically in for $46 per month and they will not refund
I thank Dr. Pravin for making time, in his busy schedule, for me. Sure wish he lived in Winnipeg, he would definitely be my dermatologist of choice.
The veterinarian was extremely thorough, patient and kind with answering all of my questions. I was able to save my kitten with the advice given
I asked for information on being a pro se. I was given the answer to my question plus the next move I needed to make!
What impressed me the most was that I inadvertently clicked the phone call button. But since there was no phone conversation my money was refunded.
Within 10 minutes I had the answer to a legal issue to do with eviction, and the key elements of a text to use in pursuing a resolution.
I'm not very good a solving a problem created by The associate was very thorough. It took nearly an hour and a half. Very economical.
Zoey was great. She explained that it was a scam and gave me the information about how a real email would be titled. She was precise and supportive.
Very knowledgeable cleared up my issues about garnishment of ssi for spouse. I now have several options to clear up our issues
I am a man seventy one years semiretired. I will find this but it will take me some time thanks again.
Mel
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JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello H. B.,
Thanks for letting us know about this. We're sorry for any frustration about the payment.
The membership charge amount and information is presented to all customers on the payment page prior to entering any billing information. After the question is posted and the membership is agreed to, we send a receipt E-mail, as well as a payment reminder E-mail, 3-days prior to the recurring billing.
We would be happy to take another look at your account to make sure that everything was handled correctly. We've reached out to you privately to gather more information about your account. We look forward to hearing back from you.
Regards,
JustAnswer Customer Care