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JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
I was very impressed with the determination, focus and expertise that was shown to resolve the problem.
Excellent diagnosis - excellent instructions with excellent results at a very reasonable price. I definitely recommend this organization.
I am very happy to contact JustAnswer with my refrigerator problems. Within few minute I solved my refrigerator problems and saved lot of money.
Well worth the money! I have used the site several times and have been pleased with every engagement. The answers came promptly and reliable
Was looking for info on ornament I got at garage sale. Turns out it was worth a lot more than I paid for it.
Super Attorneys! All my family's concerns we're answered in a really quick fashion by Super Great Attorneys!
Quick to reply and very informative. Highly recommend to anyone looking for legal advice for any situation
Quick and in depth answers thank you very much. I will be using just answer in the future and will recommend you to everyone.
I spoke with Erik, an antiques appraiser, and got a straight answer immediately. He was very helpful.
Just answer gave me all the information I needed to make a thoughtful legal decision... I would recommend to all!
I was skeptical going in. I had serious doubts that for $15 I would actually get a complete and comprehensive answer to my question. I figured at best I'd get an answer that gave me a general idea of whether or not my opinion about my situation was basically right or
Basically wrong but if I really needed an answer I could be completely certain about that I would probably have to bite the bullet and go find a real live attorney that would actually spend time with me to give me clarification on aspects of their original answer that I might not have completely understood.
I couldn't have been more wrong.
The attorney who responded to my question could not have been kinder, more patient, more thorough, or better educated.
Because I'm not an attorney there were things about her original answer that I still wasn't clear about. At the risk of her thinking I must be a complete moron I wrote back and nervously waited for the response where I would be made to feel like an idiot who was wasting her valuable
Time and what world did I live in that I figured for $15 I was entitled to "clarification" of an answer that would only be confusing to an idiot.
Wrong again.
She responded with a detailed, comprehensive clarification of what I was unclear about, complete with a step by step scenario of how my situation would unfold given the legally correct answer.
I asked if she could explain a couple minor things about her scenario which she did without hesitation. When we were done not only was I completely satisfied, I actually felt educated about my situation.
This was arguably the best $15 I've ever spent.
I highly recommend that others take advantage of this awesome site.
Olivia Kent helped me with my son's landlord problem. And told me what was and was not a valid complaint.
THis is a scam. They will charge for several services and will not refund.
Do not give them your credit card, do not buy this service.
Tip for consumers:
Do not use this service. There will be lot of charges on your statement.
They do not refund even if you do not use the service.
its a SCAM!!
Hello Shahid,
Thank you for reaching out & we're very sorry for any inconvenience.
It looks like you were surprised in regard to the monthly membership payment. When you visited our site and began the process of posting your question, you were met with several messages from us explaining how you are signing up for a Membership, starting from when you posted your first question.
If you send us your email address or phone number, we're more than happy to take a look at your account to see what happened and address any issues that you have.
We strive to give customers a great experience on our site so please let us know what we can do for you
Best regards,
JustAnswer Customer Care Team
Solutions@justanswer.com
They r not experts in any ways... just sucking money. They are not answering any of the questions... very sad
Hello Suzan,
Thank you for getting in touch with us about this. We're sorry for any frustration.
It sounds like you might not have received the response that you were looking for? We'd be happy to take a look at your account and either get a refund processed for the question, or connect you with one of the verified Experts that can get you the assistance that you're looking for.
We've reached out to you privately and we look forward to hearing back from you.
Regards,
JustAnswer Customer Care
I learned good information on how to deal with a creditor who was bullying me, information that was new and helpful to me.
The Ford mechanic confirmed my problem on my truck. He came back quickly with the answer to my question so I could fix the problem the first time.
It was nice to talk to people that know more about work place law than the people that I work with so thanks
Zoey knows her stuff and was able to answer my legal question in my state. I would recommend her and would want her to represent me at trial.
I had a lengthy problem to talk about and the mechanic was quick to come back with ideas and thoughts concerning the problem.
I did not receive the help I needed for the K-1 form and how to transpose the line items to other tax forms.
Tech was great. Diagnosed the problem and referred me to a local tech. Saved a great deal of time sorting thru the web.
I was lost, stranded with a malfunctioning rv after hours, and the gentleman was so knowledgeable and kind, i got all the answers i needed.
The agent listens to your issue, asks questions and responds to your concerns. No pressure and they give you time to do follow up questions.
I asked one question Online and they enrolled me on $46 membership! I asked for refund several times and they refused! Very shady and misleading!
Hello Camila,
We don't intend for you to feel this way when using JustAnswer and we'd like to assist you with your concern.
Please reach out to us and reference your review here on SiteJabber so we can assist you with the refund.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Pat,
We are committed to doing right by our customers, so we would like to resolve this by providing a refund. Please reach out to me using the contact information below.
Best regards,
Meg at JustAnswer Customer Care
MegMK@justanswer.com or call 1-800-808-0645 ext. 55