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JustAnswer has a rating of 4.2 stars from 7,650 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustAnswer most frequently mention quick response, great service, and phone call. JustAnswer ranks 1st among Question And Answer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Joshua gave me excellent advice and information on how to fix our plugged up toilet. He was patient and explained the different techniques and possible reasons we had a problem. And this 83 year old female did it! Thanks!
Trying to find a wiring diagram for my 2021 Ford Ranger. Was sent nice colored schematics, which turned out to be incorrect. In all fairness, the Ford dealership didn't have the right schematics either. Nothing seem to match the vehicle. We identified the proper wire by using the pin that it was attached to rather than the color of the wires, which were not correct by either person.
They lie to and tell you they will only charge you $1, then they charge you $29 right away. Join me to start a law suit.
I enjoyed the access given for me to interact with lawyers. I got the info I needed to make the best legal choice.
I was in the service for 40 years, I know service excellence when I see it. The tech was fast and efficient,
The woman I talked to was very helpful when I was deciding whether to go to the doctor or not, and she was very nice as well!
She was very sweet and gave feedback that gave me a different point of view and was supportive and understanding!
I received all the answers I needed with with sponsoring my children. Debra answered all my questions without delay. I highly recommend
I received General Information for a legal question. I was very satisfied with the answer I received from the attorney.
I was connected to I think Cliff and he was very knowledgeable and directed me to get my problem repaired.
I felt that I had a right to contact this company and put forward my question and was given advice and I was right
Customer service is terribly hard to understand and will not let me finish my thoughts/sentences, etc Rude!
Hello G.W.,
We would love the opportunity to investigate this matter, so please reach out to us through my contact details so we can find your account.
Best,
Julie, JustAnswer Customer Care
JulieWW@justanswer.com or
800-808-0645 ext.35
Very good answer and also very intelligent, hooked up with my computer and fixed my programming issue.
Fast response with a lot of very helpful info. Likely will save me a fair amount of money. Will likely use again. Very helpful
I got the perfect answer I need and thanks to my lawyer for being so cool and down to earth to answer my questions
Was very helpful in immediate response of the website and the direct help I received which was very helpful
I never got a response. I expected to receive a response or notification via email but never received one.
Hello Pedro, thank you for the feedback you have provided. We're very sorry that you have not received a response. We would like to look into this for you. We will reach out to you privately in order to gather information that will allow us to locate your account.
To protect my instrest... but also acknowledge the fact I want to learn also provide assistance to the public...
Very useful service... i highly recommend using this service. Very quick to respond to questions asked with useful information.
Within a few minutes I received a call, talked to a technician and the verdict was clear; the motor was the problem, I was released it was not me.
I feel so much better about our situation. I would highly recommend the site and Legal Ease... Thank you, Thank you, Thank you
Curtis was my advisor and he certainly was very helpful. I went round and round on him but he was patient always helpful.
The technician analyzed my problem thoroughly and suggested the proper solution to my problem. Thank you!
You don't wanna subscribe. It's a useless services. They don't say it's a 2$ service and they charge you 70$
Hello Wissam,
Thank you for your review and we'd like to make this right for you.
Please reach out to us and provide the email address you used for registration so we can provide further assistance.
Regards,
Vanessa
JustAnswer Customer Care
VanessaVC@justanswer.com or 1-800-808-0645 ext 18
Gain trust and grow your business with customer reviews.
JustAnswer, 24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at SupportSJ@justanswer.com or call 800-808-0645 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
From a simple question during their first pregnancy, our CEO Andy Kurtzig and his wife Sara sparked an idea that revolutionized online assistance. JustAnswer was born from Andy's entrepreneurial spirit, connecting people with Experts 24/7. Fast forward two decades, and our journey reflects resilience and growth. From a small startup into a global leader in online professional services, our mission and focus has remained steadfast: We help people. Everyday, JustAnswer Experts help people solve life’s daily dilemmas big and small, from a dog owner worried about the chocolate chip cookies their furry family member accidentally consumed to the guy having trouble fixing a leaky dishwasher or the woman who was just locked out of her social media accounts.
Hello Julianne,
Thank you for your review. We appreciate your feedback.
We apologize for any confusion with our billing. The link below shows an example of the membership offer and fee structure displayed during the question posting process:
https://www.screencast.com/t/57zCVADE
If you need any assistance with your account, you can reach our Customer Care team directly by E-mail at Solutions@justanswer.com or by Phone at (800) 905-0124
If you need to take action on your membership, you can do so from the My Account link here: https://my-secure.justanswer.com/managepearlunlimited
Best,
JustAnswer Customer Care Team
Solutions@justanswer.com