I can't even begin to describe how horrible this company is. First of all, if you need help, you get a virtual assistant then a representative that is worse and there's no supervisor either. We purchased tickets for a flight, then it sends you to select your seats, without indicating that you are paying for the selected seats. When I received the e-ticket that's the only time you see the charge however you already paid for this without knowing until your e-ticket receipt arrives in your email. They tell you that it's non refundable because you already paid for it. This is such a deceptive practice that is not outlined or lets you know of this nonsense fee which cost us an additional $161.52 and they refuse to refund or get a supervisor involved. This is the actual conversation below and how they deal with this issue. I would never recommend this company at all. Never ever.
Me: I saw that on my e ticket I was charged for seats and I didn't see that there was a charge, it literally just showed seats for me to pick. My confirmation is,, 253-xxx-xxx
Justfly: May I have your full name and your date of birth?
Me: I provided the information just leaving this out for confidential reasons
Justfly: allow me from 3-5 minutes to check it for you
Me: Of course, thank you
Basically I would appreciate you refunding the amount of $161.62 that I was charged without a choice Or notice
This was definitely a service I never requested it was just added on
Justfly: The seats it is confirmed and non refundable
Me: I never asked for that as part of my purchase It was added on without my permission, it just gave me seats to select without indicating that there is a charge so it definitely needs to be refunded
Justfly: As per the record her you selected seats
Me: I'm trying to tell you that there was no amount indicated or an option out so that is not a service I ever needed And this needs to be corrected or I will definitely need to speak with a supervisor about this deception Because it's just really poor service all around And extremely deceptive which I will definitely bring to my credit card company as well as in your reviews
Hello?
Justfly: The total amount you agreed to pay Total: $xxx. 44 USD including the seats request once you confirmed your payment
*****please note no breakdown of the payment itemized at this point until you receive your e ticket by email ****
Me: I'm not paying for a service that I never signed up for Please refund it or put a supervisor on this chat Do you have a supervisor available? Because it doesn't tell you what you pay until you pay for it and that is horrible service and very deceptive
Justfly: I acknowledge the inconvenience caused and apologize for any inconvenience. But the airline already get your payment and seats it is booked with your name and if we cancelled your seats may be your flight will be cancelled as well as the seat has booked under your name
Me: Then cancel it because I would want to work with an honest company and not this nonsense. So let me know if you are refunding the amount or canceling the entire flight? Which are you doing please? I did purchase the cancellation fee so it truly doesn't matter to me if you refund or cancel the entire flight, I just need to know what you are intending on doing?
*** your cancellation fee paid is only for 24 hours
Justfly: If I cancelled the ticket your ticket is non refundable as basic economy ticket
Me: Get a supervisor please I purchased the refundable ticket so you must be making another mistake So please get a supervisor to assist here
Justfly: It is important to emphasize that the airline policy dictates that once your money has been paid and the seats have been booked, there is no way to override this. The final total price that you agreed to pay, including any seat requests, will be reflected in your bill.
Me: Please get a supervisor because you have no phone support since I spent time with that already Is there a supervisor available?
Justfly: We have Onley one channel we work online to support our customers more easy
Me: So are you saying you don't have a supervisor available?
Justfly: Once payment has been made to the airline for seats, no refunds are permitted as this service is non-refundable.
Me: I will screenshot this conversation and I will include it on the review and trust me, I will never use your deceptive company ever again and my review will reflect this deceptive business your company practices! Horrible in every way This is absolutely the worst company I've ever dealt with Thank you for your horrible service, this is the worst experience. Really thank you.
Justfly: I'm sorry that your request could not be fulfilled today. If there's anything else we can help you with in the future, please don't hesitate to contact us again. Have a good day. Thank you for choosing Justfly Have a great day!