Keto Cycle

This company continued to charge my credit card for a subscription I cancelled because I found the app too complicated to use and a bit glitchy. Then the amount went up. The customer service is terrible. They refuse to refund all but half of one unauthorized charge. DO NOT USE!

I message them to cancel and refund my money. No luck with full refund. Be very careful giving you bank card, will automatically renewed every couple of months, I felt trap and the price of subscriptions also doubled from 30 dollars to 69,00. I never received any meal plan, And when I registered Im offered to pay another plan. Never give your bank card, I got billed 69,99. I had to call the bank and block this company. Never give your bank card.

I unfortunately signed up for this program as many people do after new years last year, I wasn't to sure about the keto program but I thought I would give it a go, I paid the subscription fee of what I thought was around $12 AUD not realising it was in AD. Anyway that aside I tried the program and found that it was too limited for my health needs so I cancelled the service and deleted the app. Come new year 2025 a charge of $159.61 appears on my credit card from keto cycle. I tried contacting the company and was told it was my fault as I didn't have any record of cancellation.

Still billing 2 years after cancelling. Once they have your details that's it, they will continue to take your money even if you cancel.

I echo others sentiment. I received NO notification about renewal. I contacted them the minute I received notification that payment was taken from my account. They refuse to refund for money for the next year. I haven't used the service in over 6 months and do not plan to. What an absolute sham. No integrity at all - what company does that?

This site is useless. It's upsell after upsell. Customer service is not helpful. No response to email. You can cancel your subscription but have to jump through hoops to get your money back. Don't know if I'll get my money back. Subscribed with a sale for 75% off for 6 mos and was charged to 12 mos.
Access to recipes and everything else costs more. Wish I had seen these reviews before I purchased. I definitely would not bought it.

Didn't want to give it any stars

I received an email response that someone would be responding in 12 hours. I'll let you know.

Careful with the auto billing as they will give a low cost offer and then charge you for a year a couple months later without warning. Then refuse to fully refund as their policies are all sales are final. Feels like the only reason you do this is bc I a good amount of profits are customers 'accidentally ' purchasing based off some low cost marketing offer.

I purchased this app in the morning, tried using it and got very frustrated. Its app development is terrible. The meal plans and recipes don't easily adjust for number of servings and it's impossible to delete meals you want to skip; you can only change them. I contacted customer service to get a refund a few hours later. They said they do not give refunds, even though I'm very disappointed. TERRIBLE policy! If you are looking for a solid, user-friendly app, go with CarbManager. It's also a fraction of the price!

I signed up 2 years ago and ended up not using the app at all.
I missed last years automatic renewal for $60, but saw this years one.
They were unwilling to refund the recent charge even though I contacted them immediately.
Don't sign up.