My machine quit working and is under warranty. I had to talk to someone with an foreign accent who didn't seem to know what she was doing. She had to read from something and kept putting me on hold to talk to someone. She had me on the phone for over an hour; I tried to be patient but my patience worn thin. She wanted the serial number and model number; which I gave to her. She had a hard time understanding me and I definitely had a hard time understanding her. Finally she said if I sent the machine back; she would sent a shipping label. I told her I needed the label first; she had a hard time understanding this! I waited a week and never received anything. I called back and it was the same person that I simply could not deal with again. We went back and forth and one thing she said was that my I had stated my machine was leaking; I told her it was not leaking, that when I turned it upside down to get the model and serial number, it leaked all over me and my kitchen; my machine just quit working. On this second call, it was clear she couldn't understand anything I said. I told her I wanted to get this machine replaced because I gave her the model and serial number. She became impossible to deal with; she kept having to put me on hold and ask someone what to do. The first time she put me on hold about 5 times; I could not deal with this second call starting this; she had already put me on hold 2 times. I told her I was not going to ship this machine back; I was not able to go hunt a box and deal with all of this. As things were getting worse and my blood pressure was too; I just hung up on her. I don't think Keurig Co. Values their customers by having representatives from foreign countries who cannot help customers. I have over the years had five machines and this is the first time I have asked for one of them to be replaced when still under warranty. I am a really loyal customer who really enjoys my Keurig machine; but I will not buy another machine if this is the way I am treated. After the second call; we finally found the box my machine came in. The proof of purchase that is on the bottom box is (PT*******362 REVL)
(Serial num. S/N90.*******647) (Model K-Elite K90) C Groff