Overview
The Keyless Locks Store has a rating of 3.9 stars from 338 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Keyless Locks Store most frequently mention customer service, fast delivery and great product. The Keyless Locks Store ranks 1st among Home Security sites.
Instant Feedback
My order was processed without any issues. Order shipment priority was upgraded at no additional cost. Arrived on time and as advertised.
All worked out well had a little problem with programming but was taken care of. Should of purchased 2 remotes in sted of one.
Sandra worked with me to find the correct lock for my home. She was extremely patient helpful & kind. I can't wait to get my lock.
How can you asked me for review when I haven't gotten it yet. I can't even track it. I have no idea if it's ever coming?
I have not install the lock yet, bit it will work perfectly for my application, Delivery was quick! I was very surprised by fast it arrived.
Both Trevor from Technical Support and Sandra from Customer Service provided fast, informative and extensive support for my first time order of a Lockey Gate Lock!
Excellent product, high quality, easy to install.
Lockey 2500KO Surface-Mount Hookbolt Keypad Lock with Built-in Key Override
Works great in a standard aluminum patio sliding door (frame: 2in wide, 1in tick)
It was good only problem is there no videos online about how install the 2950 lockey and also u guy dnt sale the lockbox hook bolt
I am very much satisfied with the quality and price of the product.
Yes, I'd strongly recommend this product to anybody.
Placed order 11/29
Received wrong product 12/7
Notified keyless on 12/7,12/11 and 12/19
Complaints noted in Order Details under Status History & Comments but no action taken by keyless
Opened dispute with PayPal 12/27
12/28 keyless contacts me offers return label
1/1 I ask for the return label
1/3 keyless provides label
1/4 I drop off package at FedEx
1/15 keyless says package has arrived but needs PayPal dispute cancelled before shipping out new lock
1/15 I cancel dispute
1/29 I send keyless email stating payment has been released for two weeks now!
1/30 keyless cancels order, says
As it turns out, Lockey replaced the lock you ordered (E910 Electronic Deadbolt Lock) with a new model (E915 Electronic Deadbolt Lock) and called it "the E910 replacement." For a short while afterward, the warehouse staff incorrectly assumed that they could just send E915s in place of E910s.
While the new model is very similar (except for the shape of the lock body and internal parts which have been upgraded), the price increase was significant. Otherwise, this replacement would have been fine, as we usually allow upgrades like this at no charge. However, in this case, the price increase was just too much.
So, the only thing we can do now is cancel your order and issue you a refund of the full amount you paid, including shipping. We will do this shortly and send you an email confirmation. Please accept our sincere apologies for all the confusion.
Thank you for trying our product(s). Please consider KeylessEntryLocks.com again in the future should your needs change. If you decide to purchase from us again, you may use the following coupon to receive $10 off your next order of $100 or more, but don't delay, this coupon does expire!
Coupon: KeylessAndLovingIt!
Expires 12/31/2023
Two months lost plus time sending emails and driving to FedEx to return lock all my problem I guess.
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- Countryside, IL, United States
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Business History
Since we only carry high-quality products and everything is usually in stock, we can almost always ship the same day. And our 30-day Customer Satisfaction Guarantee takes the risk out of purchasing online because you can return anything for any reason, as long as you have not damaged it.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James L., glad to hear all is well and you are happy. Did you see that discount coupon we sent you on your packing slip for your next order? Don't forget to use it or you can share with a friend or family member.