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Kickstarter

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Overview

Kickstarter has a rating of 1.6 stars from 209 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kickstarter most frequently mention customer service, project creators, and great idea problems. Kickstarter ranks 19th among Crowd Funding sites.

  • Service
    51
  • Value
    51
  • Quality
    46
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
24
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How would you rate Kickstarter?
Top Positive Review

“Happy with our experience from the creator side!”

Karen O.
3/27/17

I see a lot of bad stories on here from the backer size but really that's a shame on the makers and not the platform itself. We were recently funded several months ago and came through on our promise to deliver for our backers. The Kickstarter support team was thorough in their vetting of our campaign and were pretty quick to respond to any questions or concerns we had. No real problems and we'll probably launch our next product with them again soon.

Top Critical Review

“Another BAD experience”

Tv Y.
5/7/24

Another BAD experience, but with good end. Kickstarter stopped comunication after clearly saw that procejt is scam. Honkong creator stopped comunicating, closed websites etc. Kickstarter does nothing, even marked project as sucsess. They see only money, not customers. Not even one project more. My lucky was that my bank has 120 day policy FROM date od delivery not from paying :) So they refund me and Kickstarter blocked my account - only good peoples are here, lol :D

Reviews (209)

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Reviews that mention popular keywords

project (97) money (64) projects (68) customer service (9) customer support (5) great idea (8) email address (3) credit card (5) time frame (3) web site (2)
Thumbnail of user aruni1
1 review
5 helpful votes
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January 10th, 2021

As of writing, almost 70% of the projects are over priced, but you will come to know only when you get your product on hand you will realize this is not worth the hype. And there are scammers to. In our case, almost 5K people invested in this project called Lumonitor display monitor and they are delaying the shipping for the 4th month now with no proper commitments. They are not ready to refund the frustrated backers also.

Tip for consumers:
fund raising kickstarter

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Thumbnail of user laurad15
1 review
3 helpful votes
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September 19th, 2012

Rejected my project and for those who get their projects "accepted" they don't let you receive your money unless you reach your goal. So in other words, you could be 5 dollars short of your 500 dollar goal and you don't get any of it. Try Rockethub instead! They are not biased against projects and let you keep whatever people are willing to give you.

Thumbnail of user jonh4
1 review
2 helpful votes
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February 2nd, 2011

First of all I'm only writing this in response to the other reviews of this site, mainly concerning what people are saying about Diaspora. I am in no way affiliated with kickstarter or diaspora.

I am here to say that if you are wondering about kick starter do not rely on the information that the people above me submitted. If they had even taken the 5 minutes to understand what Diaspora is about they wouldn't be calling it a facebook clone. Diaspora is not like a tradition social networking "site" because you run it on your computers, and it connects to other computers such as a p2p network would. If you can't even take the time to figure that out, then why you're writing reviews on it is absolutely mind boggling to me.

Thumbnail of user orvalw8
1 review
9 helpful votes
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April 16th, 2017

I a have had one good and one okay experience and the rest were much worse. From late deliveries to out right scams claiming their finances were stolen, Kickstarter has gone down the toilet. Great idea if they could eep the criminals out, maybe someone could make that a project.

Thumbnail of user steves41
1 review
2 helpful votes
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June 17th, 2011

I heard about kickstarter by word of mouth. I have contributed to 3 projects to date that have met their fulfillment goals. Each of these 3 projects to date has fully met their stated goals and I have been very satisfied with the final products.
I can understand a new site needing to get their name out there, so asking for assistance from those promoting their products/ideas on their site does not seem unreasonable.

Thumbnail of user timothyb1680
1 review
4 helpful votes
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October 25th, 2023

Kickstarter takes zero responsibility for their customers being ripped off. I wrote five times to get help. I bought 2 units for our Navy Veterans with PTSD Suicide Prevention boat restoration project Facebook.com/NavyDayzTim

Products used:
Nothing. As it was never sent. Seeair stole over $750000 and Kickstarter dies nothing to protect me. I am a Disabled Navy Veteran Diver with PTSD.

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Thumbnail of user manniep9
1 review
6 helpful votes
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November 23rd, 2015

I was filling out my form and there is this live chat window. I simply ask why are they asking for my credit card for the second time. The lady on the other end used vulgar language on me and informing me that I am giving them a hard time. Immediately offered me a refund. I fine and ask of my email address.

I am not sure if this is a scam. I don't know if I will have my refund back or not or how long will it take.

Be careful people. I will not advice you to sign up on their investment offer.

Thumbnail of user leroyr18
1 review
2 helpful votes
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July 24th, 2016

I have been making soft plastic baits for a few years when I decided to go on kickstarter to try to expand and hire a disabled vet to help the response I got was o.oo money pledges. 1 guy that would get my message out there for a price. I am a vet trying to get by and thought if I could help a disabled vet along the way that would be a worthy cause. I guess people don't care about vets or disabled vets. Don't waist your time here.

Thumbnail of user tonyd183
1 review
1 helpful vote
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October 28th, 2018

Avoid Kickstarter.
I invested in a project.
The Creator has failed to communicate since early August, now it is almost November and the project is 4 months late. Kickstarter basically takes the investors money and absolves itself of any and all responsibility to ensure the creator even talks to their investors let deliver on their promise. The project I backed has over 1200 comments - the vast majority are negative along the lines of "at least talk to us" or "where is my xxx", a few are "I have received it but it does not work".
I have rattled Kickstarters cage a few times asking them to do something - they steadfastly refuse and just say read our Terms and Conditions.
In my opinion it is tantamount to fraud.
They take our money and run.
To make matters worse the Creator is seeking funding on another project. Despite their failures on the other one Kickstarter has allowed it.
HOW CAN THAT BE RIGHT.

Thumbnail of user maxl44
31 reviews
73 helpful votes
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February 21st, 2018

I get as many users scammed, we claim and complain to Kickstarter several times. Customer Support do not give us refunds as gofundme that protect users and refund users if you get scammed. We ended up sad and after a year a lot of banks refuse to give us refund so we lost our money and also any hope to get help from this guys.
Stay away from Kickstarter they are OK with scams.

Thumbnail of user leonidz
2 reviews
22 helpful votes
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May 22nd, 2016

I am shocked by the amount of reviewers complaining that the project they backed was delayed. Get real. Kickstarter is not a store, you know. You are not buying a product, you are investing in a project. You are taking a risk. Some projects can be delayed or even fail, because their founders failed to predict all the complexities of bringing an innovative product to the market - and there are many. It may or may not be the fault of the project creators, but in any case it's not Kickstarter's fault. Kickstarter is a great place to fund great ideas, just understand what you are doing.

Thumbnail of user crystalm4
1 review
1 helpful vote
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May 2nd, 2012

Meh... ok...

Spent the better part of 3 to 4 days getting the entire thing written, putting it together, etc... for it just to be lost in a huge pile of other kickstarter projects. I did what I could to network and advertise via social networking sites 'n' such & read up on some of their "tips" for making the most out of their site. I basically ended up no further along than where I was to begin with. I even emailed their support for tips & advise, just to blatantly be ignored... The site seems to be useful tool but it's impossible to benefit from unless you excessively advertise the hell out of your project anywhere you can without being flagged for spam & relentless self-promotion. They should have an area for 'newly' uploaded projects to help newbies get exposure. Overall... frustrated & annoyed I wasted my time with it.

Thumbnail of user johnr3945
3 reviews
0 helpful votes
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April 15th, 2023

I've funded Loona, the pet bot and everything happened as expected. Now my 5y daughter has a new robot friend. We are still waiting for the charging dock. The site is very transparent and straight forward.

Products used:
Loona Pet Bot

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Thumbnail of user tinan12
1 review
1 helpful vote
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January 27th, 2016

I have at present (jan 2016) a KS project, which started out ok, but after a few days, I got no pledges, and am way too far from my goal which is heart breaking. I have worked so hard on my artwork and writing for my own tarot deck. That's 78 pieces of art! I looked at other tarot projects that have raised dollars, that is to say American, but I am in UK and feel the other side of the pond has more backers for locals. Disapppointed, but will get it published, even if I have to save up for one single deck for meeee.

Thumbnail of user kevinn19
2 reviews
4 helpful votes
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May 20th, 2014

The requirement they have on the website to start a project is misleading. I tried to run a software project on their website and they kept asking for more information. I needed money to run the project to attract customers and run an alpha site at a company. I already had a working prototype. If they need excessive amount of information on the project such as a video of the project or how many years of experience someone has doing a particular type of a job then why not put that on the website and make it a requirement? By the way if I need to jump over so many hoops to get the project approved on their website I would rather go to traditional investors and demo my product! It was a total waste of an afternoon!

Thumbnail of user sandys4
1 review
1 helpful vote
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April 2nd, 2012

The most compelling and candid account of someone's experience during a Kickstarter project is the one posted about the Man Greater Than Money font.

The complete email exchanges between the project creator and Kickstarter are posted.

You should definitely read it before you start a fundraising project.

http://www.kickstarter.com/projects/*******177/man-greater-than-money/posts/*******

Thumbnail of user benjaminb138
2 reviews
6 helpful votes
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August 30th, 2018

Kickstarter supports known scams. They allow companies to run 2nd and 3rd campaigns knowing they have not fulfilled their first campaign. I cannot urge anyone looking at Kickstarter to JUST WAIT! Most of these companies do NOT finish their product. The ones that do always just charge the same amount for the finished product as they did on Kickstarter, which is supposed to be a discount. At least if you wait you won't lose your money. Please don't use kickstarter folks.

Thumbnail of user calvinr8
5 reviews
14 helpful votes
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January 1st, 2014

Personally I have backed 26 projects as of this review. About 90% of the projects that were backed have been fulfilled in the time frame that the project promised. I have not had a bad experience yet. A couple projects that I have backed were pulled, but I have not paid into a project that has stole my money. I am personally on this website daily and love all of the new projects. It so exciting to see what people come up with, and even more exciting when you a able to open up a personal reward that you made happen. This is a truly rewarding website.

Thumbnail of user hajea
1 review
6 helpful votes
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March 6th, 2015

Nice idea. It sadly has been adopted by SCAM merchants. Lack of support from kickstarter means merchants have free hand to do whatever they want. You have no recourse and no support from Kickstarter itself.

Tip for consumers:
Avoid like the plague!

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Quality
Thumbnail of user lw17
1 review
7 helpful votes
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October 27th, 2014

I would NEVER put money in a Kickstarter project again. Scott Crider of Watchdogs scammed everyone who gave him money and Kickstarter's response is "oh, well, you got scammed, not our problem." No accountability. I would have been better off throwing my money in the toilet. Then I would know where it went.

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Thumbnail of user suzanc2
1 review
4 helpful votes
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November 20th, 2015

I've been waiting a year to be refunded on an investment I made through Kickstarter. The project went belly-up and Kickstarter did nothing to help the investors to be refunded.
I'm disappointed in Kickstarter and wish I'd never trusted them.

Thumbnail of user ethanc135
3 reviews
0 helpful votes
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December 22nd, 2020

I bought a new smart suitcase from a company in kickstarter and I have now used it for over 1 year.

It has a charger for my devices in a battery I charge at home and it also have a tracker.

Best feature is all the organiser rooms and I have to say the process through kickstarter was smooth.

It was actually so good I plan to start my own kickstarter campaign.

Thumbnail of user samuelb53
1 review
1 helpful vote
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August 2nd, 2016

I backed six projects and three of them never delivered the product. Only two comic book projects delved a solid product. A USB cable immediately broke and the lifetime guarantee doesn't mean anything. The other two products never delivered anything, they just took the money and that was that.

Thumbnail of user heathd33
4 reviews
13 helpful votes
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May 13th, 2023

Complete waste of time. Unless you want to get bombarded with spam and fake pledges to get you to pay. I got a minimum of 3 messages per day trying to get my money. Unless you have a network of rich friends willing to help your wasting your time.

Thumbnail of user briang337
1 review
4 helpful votes
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January 21st, 2019

I backed a project and then the creator had to change to no profit to complete the project. I received no rewards nor my money back. Kickstarter does not help at all if there are problems with the creator. You are just donating your money with hopes that the creator is honest. I will never back a project again.

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