• Kiki La'Rue

Kiki La'Rue

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Overview

Kiki La'Rue has a rating of 3.5 stars from 75 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Kiki La'Rue most frequently mention customer service, body types, and online boutique. Kiki La'Rue ranks 146th among Women's Clothing sites.

  • Service
    5
  • Value
    4
  • Shipping
    4
  • Returns
    5
  • Quality
    5
1
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How would you rate Kiki La'Rue?
Top Positive Review

“My favorite place to shop”

Samantha S.
11/18/20

Half of my closet is from Kikilarue! I mean this boutique is the best around. Not sure why there are mean reviews about this place. Becka is the nicest person you'll ever talk to. I love how sizing is flexible and there's so many options on how to style the clothing.

Top Critical Review

“Do not buy from Kiki La Rue”

Susan S.
4/14/22

Terrible sizing, terrible quality, takes over a month to ship, doesn't take returns or answer calls or email. Just use google lens and find the same stuff for half as much if you like her things.

Reviews (75)

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customer service (26)
Thumbnail of user mandib2
1 review
0 helpful votes
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July 12th, 2016

If y'all have never experienced shopping on the Kiki Larue website, app, or in-store you missing out on the best boutique I've ever known! The customer service is extremely hands on, caring, genuine and helpful! The clothing and accessories are of the highest quality and geared towards every body shape and size from stick thin sistas to curvy beautiful babes!
Every item they have has the stats of every model. And believe me she has a model for everyone to relate too!
Go check them out! Enjoy!

Thumbnail of user michelles165
1 review
1 helpful vote
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April 14th, 2016

What can I say? This by far is my favorite store/boutique! As a plus size woman I have hard time finding clothes that are stylish and don't make me look older than I am or bigger. Well with Kiki La'Rue that has changed! I am slowly relaxing everything in my closet :). The customer service is amazing! They truly know all their items and what will work and not work for you. Every staff member I have spoken with are so sweet and don't come off salesy! Their goal is not for you to spend money or to make money. They truly want you happy. Whenever I have done a return, I have gotten store credit within a timely manner. I will say this again... If you want to feel like your family or cared for, shop at Kiki LaRue! I cannot wait to visit the store one day!

Thumbnail of user melissaw61
1 review
0 helpful votes
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June 3rd, 2016

I've been shopping at Kiki LaRue for over 3 years! I have always received nothing but top notch customer service, whether it be from Becka or another member of the staff. I even traveled from MN to TX to visit the store in person for my birthday! I have had to return only a couple things in that amount of time and by reading and following the return policy, I have never had an issue! Kiki LaRue will always be my first stop when I need (or want!) new clothes!

Thumbnail of user lauras158
1 review
42 helpful votes
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May 13th, 2016

The person who runs this boutique is a horrible person and runs a horrible business. Anytime someone has any kind of issue they are verbally attacked. The clothes are cheaply made yet sell for twice as much as the same exact clothes at other online boutiques. They thrive on finding women with low self esteem, telling them they are beautiful, and then selling them ridiculously sized clothes. To all you women with low self esteem: you are beautiful, but please find that validation somewhere other than Kiki La'rue. If you don't believe me, just google them and you will find a site with literally hundreds of pages of people complaining about the quality of clothes, the unethical business practices, and the horrible owner of the company.

Thumbnail of user aprilf9
1 review
0 helpful votes
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February 26th, 2016

I've been buying Kiki LaRue clothing & accessories for over 3 years now & I've loved every single thing! The quality is top notch & Becka makes sure she has the best of the best for her customers along with a huge variety of clothes to choose from! The staff is really helpful when picking out items that fit you the best too! Thanks Kiki LaRue!

Thumbnail of user cathyo4
1 review
0 helpful votes
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November 1st, 2015
Verified purchase

Omg I have nothing but admiration for this company they are, so helpful and has, clothes and accessories to fit every age. The staff is, always been very courteous and helpful becka always has a smile and joy in her heart for her business.

Thumbnail of user shannong27
1 review
0 helpful votes
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March 5th, 2016

Everything I have purchased from Kikilarue has been pure quality. I love that the clothes fit generous and the owner has so much to choose from. From assessories to shoes and clothes, this is by far my favorite boutique! Trust me! Shop online or in store and you won't be disappointed. I just wish I lived closer! Lol

Thumbnail of user kimf51
1 review
0 helpful votes
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March 5th, 2016

Love love love their clothes! I love that they have something that will fit everyone big or small. I love the community of fellow shoppers they have created! You won't find a more helpful staff and owner!

Thumbnail of user kd28
1 review
13 helpful votes
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May 13th, 2014

I was charged twice for an order and filed a claim with my credit card company. I received a 5 word response from kikilarue and not a sincere apology. Very disappointed- mistakes happen, but a sincere apology goes a long way. I will no longer be shopping with them.

Thumbnail of user kikil2
Kiki L. – Kiki La'Rue Rep

Hello! Our system does not allow duplicate charges. In fact, if you accidentally submit the payment button twice, it will cancel one transaction as a security precaution. Are you sure you were charged by Kiki LaRue? Sometimes, your bank may do a pre-authorization but that is controlled by the bank and usually released within a day or so. Unfortunately, we dont control that aspect of your account but would always love to help you with your final bill from KLR! Please give us a ring at 817-421-3643 and we would be happy to look at your account with you so you can see that you werent double charged! Let us know how you would like to proceed! Thank you!

Thumbnail of user courtneye15
1 review
1 helpful vote
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April 7th, 2017

I've been shopping at kiki larue for about 8 months now. I have several pieces and have never had any problems with the quality. However everything I own is handwash (like the tag says) and that could be how others are ruining their items. Ive never met the owner however my husband did at a warehouse sale he went to for me (because he is just the best) and said Becka was very pleasant. Please don't let the bad reviews here stop you from giving this place a try. Also the coffee is a thousand times better than Starbucks

Thumbnail of user torid2
1 review
5 helpful votes
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August 28th, 2014

I've been shopping at kikilarue.com about a year now. I have never been disappointed. The clothes are always of the highest quality with no damages ever. The shipping from Texas to California always takes exactly 3 days from the date of order, most of the time shipping same day! Their customer service is what keeps me coming back! I have emailed questions at 11pm PST expecting to wait until the next day for a reply and got a reply within half an hour! They aim to please at all times. The owner takes pride in providing the best customer service even when it means she has to do things herself (and she does) I love that they involve the customer in their purchasing process and allow us customers to be the shopper. It really makes you feel included and that your opinion matters. I myself have never had a bad experience with this store and I can't say one negative thing about them. It is a joy to shop with KLR!

Tip for consumers:
Follow them on Instagram @shopkikilarue or on Facebook to see really detailed posts about sizing and fit for many of the pieces.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danid6
1 review
0 helpful votes
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November 1st, 2015
Verified purchase

I LOVE shopping at Kiki La Rue! The girls who work the store are super sweet, and are ready to help! I love going in the store and shopping when Becka is there! She makes it feel like a good friend is letting me shop her closet, and I always leave feeling like a million bucks!

Thumbnail of user samanthas630
1 review
0 helpful votes
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November 18th, 2020

Half of my closet is from Kikilarue! I mean this boutique is the best around. Not sure why there are mean reviews about this place. Becka is the nicest person you'll ever talk to. I love how sizing is flexible and there's so many options on how to style the clothing.

Thumbnail of user semecar
1 review
0 helpful votes
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November 1st, 2015
Verified purchase

When shopping for my girlfriend and trying to explaine her size to the ladies at Kiki La'Rue they are very helpful and understanding. They're very professional with the helpful tips and hint to making my girlfriend smile when I give her her gift. Thank to them I know she will love the outfit...

Thumbnail of user michelleb258
1 review
3 helpful votes
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April 21st, 2017

The customer service feels more like a family, than a store. I think the negative reviews are more about not respecting the store rules and then being upset over the consequences. I've always had great service and great customer care. And I've respected that Becka Clark is building a business and tying to make a living.

Thumbnail of user amandaf69
1 review
0 helpful votes
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March 23rd, 2017

I've been buying from KLR since the beginning & ive never been disappointed. Becka truly has a knack for bringing the latest styles and trends to the everyday woman, not the woman with the perfect, supermodel body. Shipping is fast & the staff is super helpful & friendly. I recommend this fabulous boutique to everyone!

Thumbnail of user bobbyl16
1 review
7 helpful votes
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November 1st, 2015
Verified purchase

If you live for amazing clothes that will not break the bank and are looking for a boutique then stop on by here. Not only will you leave with fabulous clothes shoes jewlery and so many other things but you will walk out of that store feeling like a million bucks Becka and her staff are top notch and customer service is the best! You can't figure out what looks good on you but you like it on the hanger well best belive Becka and her dolls wI'll help you out 100% and help you out those fab outfits together. Or just that one special piece you need to complete your to due for outfit they will help you find it. Becka works crazy hectic hours and travels all over to make sure she meets with designers to get that perfect cut and fit and all the fabrics are amazing!

Thumbnail of user jamiep24
1 review
0 helpful votes
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May 8th, 2015

I can not say enough about Kiki La Rue! From the beautiful clothing choices for every body type and fairness of price, to the professional and sweet ladies and Ben, it makes shopping with them online a no brainer! I get so many compliments whenever I wear one of my pieces from there and I get so excited when I get the chance to introduce them to KKLR! Thank you for all that you do and for making online shopping not so scary.

Thumbnail of user kikil2
Kiki L. – Kiki La'Rue Rep

Thank you for the kind words Jamie!

Thumbnail of user ashtonm14
1 review
9 helpful votes
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October 31st, 2017

Let me start by saying the clothing at KLR is cheaply made and overpriced! Most of my items didn't make it through a second wash before falling apart! The items this website sells are about 1/3 of the price on other boutique sites. Aside from that,
The owner is a terrible person. I REFUSE to spend my money with someone as conceited and rude as Becka Clark. She has personally attacked me (and thousands of others) on numerous occasions for stating my opinion in groups. I absolutely can not stand when she calls her customers her "fans". You are not a celebrity. I am NOT fan of yours, I am a customer (well, I was a customer). She brags about money she doesn't have and she victimizes anyone "below" her.

Thumbnail of user karas21
1 review
22 helpful votes
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October 1st, 2016

Buyers beware! Do not shop here if you expect credit in the original form of payment, do not shop here if you expect any credit on an order placed using a discount code, do not shop here if you expect any customer service at all. I called the online customer service number and got an automated message that the voicemailbox was full, called the store front number and was told to text the number because it was just an iPhone. I texted and asked for a call back, two days later received a text back. I was told that my store credit is no longer valid since they transitioned to a new system in April. They have no record of my previous orders, and when I produced old email order confirmations was told I should not have received store credit since I had used a coupon code! Wow! Well, I did have store credit and all I can say is the person texting was very rude and unhelpful, and quite unprofessional. I will NEVER shop here again!

Thumbnail of user katiem66
1 review
2 helpful votes
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April 13th, 2016

The staff at Kiki LaRue is the best! They are so helpful and friendly. They cater to all women, and make them feel beautiful. I am so happy to have found a site that care about their customers and their experience. I reccomend Kiki LaRue to all my friends!

Thumbnail of user mistyk10
2 reviews
0 helpful votes
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May 11th, 2018

I love being able to shop at a place that doesnt have what every other store has. The fabrics are so soft and amazing, I love my butter sweaters, chandler Tees, cardis and leggings. The shipping is amazingly fast and the jeans are my favorite. I have become pretty much a KLR exclusive shopper.

Thumbnail of user heatherv29
1 review
9 helpful votes
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January 17th, 2018

If anyone shops with them I do NOT recommend this store anymore. I bought a pair of Heather Jeans and they ripped after about 3 wears in the pocket. Ive bought all my jeans from them and Ive never had this issue before so I contacted the customer service department thinking it was just a defective jean. They proceeded to tell me that I needed to take them in to a seamstress to get them fixed because they couldnt do anything about it. Uhhh? Excuse me? I thought surely that isnt the case so I emailed Becka (THE OWNER) on January 2nd and to this day still havent heard anything back. I reached out to the customer service line again and she told me she(Becka) tends to not respond, but she did forward me the email back to say the same thing I did.

What kind of company ignores emails and treats customers this way? Its ridiculous!

Thumbnail of user melissaa35
1 review
22 helpful votes
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January 26th, 2016

Shopped in store on vacation - the owner was RUDE to her staff and customers! Sizing of clothes are a joke (I can buy identical items at a boutique in my hometown for half price of KKLR and have better sizing). I asked for a smaller size in a dress to a salesclerk and she took it to the owner (brunette gal) who told her that she should tell me the dress 'just fits loose.' No thank you.
My cousin was trying to return a top she bought a few days before - still had tags on it and the original receipt. First the salesclerk said she couldn't process it because her register was down. Then it was because the sale was 'over 30 days ago' (it was 3 days). Then it was because it was worn. She tried it on at home and it didn't fit!. Owner refused to come over to facilitate the return. Not worth the $14 hassle, so my cousin ripped it up outside and threw it in the trash can across the street.
If you shop here - you are throwing your money in the garbage.

Thumbnail of user kikil2
Kiki L. – Kiki La'Rue Rep

I've never said this before, but this review is absolutely false. Not only is that not our return parameters (that we always bend on anyway), I am the owner and have not worked in the store in almost a month. Ive never every refused a return from a customer in store, even when outside the return window. We would never say no because it was only tried on and we dont sell any full price tops that are $14. Neither my staff nor I have ever even heard of this situation and they'll tell you first hand, Ive never been rude to them or a customer. Also, our registers have never been down. They are not cloud based and do not require internet signal. I dont know why someone would create a completely fake review but this is most definitely the case. You should be ashamed of yourself for making things up like this. Before you write another fake review, make sure you know the stores return policies so that you at least sound a tad bit believable.

Thumbnail of user susans4544
1 review
1 helpful vote
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April 14th, 2022

Terrible sizing, terrible quality, takes over a month to ship, doesn't take returns or answer calls or email. Just use google lens and find the same stuff for half as much if you like her things.

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From the business

Kiki LaRue is an affordable contemporary and plus size online boutique with impeccable customer service! For our North Texas friends - visit us in Roanoke!

Company Representative

Thumbnail of user kikil2
Kiki L.
Our goal is to make you feel good from the inside out!

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