8 reviews for Kogan.com are not recommended
These reviews are not recommended because our content quality algorithms have determined them to be less useful for users researching this business. Our content quality algorithm makes decisions based on a number of proprietary evaluation factors, and is constantly updating and improving over time. Even though these reviews are not displayed by default, they still factor into the overall number of reviews and the average rating for the business.
Australia
1 review
9 helpful votes

Very Disappointed - Crappy Customer Service
February 27, 2020

Hopefully this review won't be taken down as the last 2 reviews I've posted about Kogan have been removed - good to see they can't handle the truth from customers.

Wrote a detailed review on the lack of customer service help and lack of assistance received by Kogan on items overcharged...

Review was posted - went looking for my review... and guess what - can't find as it has been removed by the Cowardly Kogan team - guess they can't handle the truth on treating their customers like criminals.

So this is review #3 and it is going to be just as juicy - keep deleting my reviews and I will keep reposting them so that everyone can see what Kogan customer service are like.

Purchased dishwasher tablets and rinse aid for dishwasher from a frugal Friday email from Kogan only to be overcharged - when I questioned this overcharge after placing my order, I was treated in a condescending criminal way as though I was trying to extort money from Kogan...

So as a "GESTURE OF GOODWILL" as supplied by the customer service dept - I was only credited the difference back to my Kogan account NOT my credit card that was used (NOT IMPRESSED) then received follow up emails for feedback and how well my orders went etc - SERIOUSLY...? WTF? You can take your credit and shove it where the sun will never shine:)

As I stated previously, I have cancelled all my subscriptions and marked Kogan emails as spam - because lets face it - they are scammers and extortionists of stealing money from customers - and I don't want any contact after the fact that you want to help me out and fix things when Kogan had the chance to do this at the start (stop sending me emails and asking for my feedback).

Maybe looking after your customers and treating them with respect will get you somewhat back in the good graces - and not deleting reviews as this is the lowest form of scumbags you could possibly be.

I would rather pay twice as much money on items and be treated like a normal human being than save money and be treated like a criminal by Kogan.

Date of experience: February 27, 2020
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