I left Koodo a month ago after a very frustrating month of me trying to separate from a family plan to my own plan. I was paying way too much for the amount of Data I was getting. I went to the Koodo store in a mall (with my dad because they wouldn't let me do anything with the account without him) only to be sent home because I could only do it over the phone. So I call and after 3 hours and 2 separate phone calls I was told I'd have to call back the next day. So the next day I called and at this point had already decided to switch if the call went nowhere, and of course it didn't so I asked if I was able to get a good deal because I was thinking of switching and would have preferred not to, the guy gave me a deal that wasn't better than the plans the other company was offer I switched. Last night I got a phone call from a Telus representative, asking me questions about leaving. Since the moment I picked up he was snarky, and seemed to be mocking me for leaving. He asked if I still had me SIM card, and I said no, and he aggressively sighed and mocked me for throwing it out and not keeping it so they could offer me a better deal. He then asked me for every single detail about my new plan and spent the next 5 minutes offering me a plan, reading out every single perk, yet the plan was the same amount of money for less data, so I said I wasn't interested because it was less data than what I'm getting now AND HE ACTUALLY MOCKED ME because "according to my file I never actually use all of my data so it's not smart for me to pay the same for more money. So I hang up. I spent 10 minutes on the phone and I didn't want to spend 10 more listening to this guy rudely tell me what to do. 5 minutes go by and he calls back and I told him I hung up on purpose because he was rude and his tone completely changed and asked me to rate him on a scale of one to ten and I said one. If you want to keep your customers, maybe don't have your rudest employee call them to get them to come back. The entire time I was with Koodo the customer support even for the simplest things is so complicated and frustrating, I'm glad I left especially after that phone call.