La-date

Dear Carl,

We’re sorry to hear about your experience. Your feedback helps us to improve our service and it means a lot to us!

Please note that we take steps to ensure that the validated members of our website are genuine. At the same time, we do not either control their activity 24/7 or prohibit them from using our platform as much as they want.

At the same time, we are glad to hear that your profile is popular among the users of our platform to the point where you receive plenty of messages. Please be advised that we are not able to prohibit them from writing to you. We give every user of our platform the opportunity to initially reach who they are interested in. As an option, you may either ignore some of the messages or block the users that you do not wish to communicate with.

In any case, if you notice something suspicious in the behavior of a specific user, please contact our support team via support@la-date.com, let us know the user ID and the specific facts that give rise to concern. We are going to investigate the matter and let you know the results.

Kind Wishes,
La-date Customer Support

Dear Sam,

Please, be kindly informed that La - Date is an online-international communication platform. We provide our members with a fast and convenient environment to connect with new people.

Each user has different intentions on the website, but the primary focus is communication. That's why our platform is a perfect place to find interesting conversations and friends all over the world.

Please, be kindly informed that we check members' profiles carefully. Firstly, in order to register, every user takes a short video of herself holding the ID, stating the current date, and confirming his/her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to his/her profile info. Thus, we can assure the person you are talking to is the person you see in the profile.

Also, please note that we can review your case individually if you provide us with the member's ID and more details. So we can double-check the verification of such a member.

Should you have any questions, please contact us back. We will be glad to help you.

Wishing you all the best and take care!

Best regards,
La - Date Customer Support

Dear Jeff,

Thank you for leaving this review!

Please be informed that we strive to provide every user with a reliable and secure space for online communication where violations like scam are not tolerated. We review each complaint individually and do our best to resolve the problem. We always try to make sure that every user follows the terms of our platform and take measures if we find any signs of violations.

We always provide high-quality support services for our members. Every query is carefully reviewed by our moderation, financial or technical departments. Our customer support team is ready to help you with any questions 24/7. This means that we have to go to certain expenses to maintain the same level of diligence for all our customers.

Please, keep in mind that it's not forbidden to share personal contacts with your friends on the website, however, the internet isn't a secure space for sharing personal information with people you barely know. The website holds no responsibility for the validity of contacts you receive directly from other users.

There are multiple options to reduce your expenses and use the platform in the most efficient way, please contact us via support@la-date.com and we will be happy to help you with that.

Kind Wishes,
La-date Customer Support

Dear Efren,
Thank you for taking the time to express your thoughts and share your feedback with us!

We have recently received your review and we would be glad to resolve the issue that you mentioned there.

The live chat works like this: after you've sent your first message to a member, you're immediately charged for 2 credits, and a timer starts. Until it hits 60 seconds, you will not be charged for this chat again (unless you send virtual gifts or photos, or view the video from the member – those are counted separately). The timer stops after 1 minute or after you or the member exit the chat. If you send another message after that, you're charged for 2 credits again, and the timer repeats. Basically, if you send 2 or more messages within less than 60 seconds apart between the first and the last ones, this will count as 1 minute and will cost you 2 credits. More than 60 seconds apart will be 2 minutes and will cost 4 credits and so far and so forth.

Our main goal is to provide you with the best service and your satisfaction is our priority!

We’re here for you anytime. Contact us via support@Placetochat.com if some questions pop up. We will be glad to assist you.

Many thanks,
Placetochat Customer Support

Dear Member,

Thank you for leaving us a review. We appreciate it!

We would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.
Also, you can always contact us to know more information about available offers for credits.

Contact us via support@La-date.com if some questions pop up. We will be glad to assist you.

Best Wishes,
La-date Customer Support