Lancome

Placed an order and never received it. There was a tracking # but all they'd done is create the label, never actually shipped it.
Contacted them after about 5 weeks and they issued a refund.
Better to order from somewhere more reliable.

Beware that Lancôme's offers that should apply (avoid the exceptions, of course) are not always as promised. The samples that were promised at purchase may not come, so the specials are not necessarily worth it. For those who use sales and promotions to justify the high price and to make it budget-friendlier, this is frustrating. There is no notice given, just your box missing the items. It's false advertisement. Customer service didn't do anything to help correct this.

I placed an order April 22,2020 and I still haven't gotten my order - that's two months and totally unacceptable. Yet. What makes it even worst is the non-existent customer service. It is understandable that orders may be delayed but I have not received any order updates or emails from Lancome at all. I emailed them over two weeks ago to inquire about the order (6 weeks after the order was placed) and they never responded. I even contacted them on Facebook. No response. Do not order online!

I placed my order on 5. 14. 20 and yet have not received a shipping confirmation (today is 5. 27. 20). I have tried to contact their customer service and there's no answer. I have tried to Chat and I've waited for an hour and finally got through someone who has now not answer my question but put me on hold for another 20 minutes. Their customer service is extremely unhelpful and rude. With the amount of money they're making they should train their employees a lot better.

I have been a loyal Lancome customer for many years and ordered from their website many times. Two weeks ago, I ordered 2 products, and when I received my package, there was only 1 in the box. I called customer service and they told me they would speak to the manager and call me back within 24-48 hours. I never received a response. I wrote an email after 48 hours had passed, and they also never responded. Horrible customer service. I won't be back. Stay away.

If I order overnight shipping, it's sent standard. If I order via Shop Runner, it's sent standard. If the package is lost in the mail, Lancome doesn't care. Trying to speak with their Customer Service reps is always an exercise in futility. Did you know they have a "foundation policy" whereby even if you pay to ship your item overnight or two day, they will always ship it ground? Yeah, neither did I. Strange made up policy that no other retailer that sells Lancome seems to have. UPS told them to call and file a lost package claim and Lancome refuses to do so. Won't waste my time with them again.

The seller sent me an order of two compact foundations which was below my expectation. The items were shoved inside a small bubble mailer and did not come with a tracking number. When I informed them of my issue, they were quick in asking me to return the items to them. After which, the customer service changed her mind and decided to send me a replacement instead. After waiting longer this time, the items came one at a time in the original mode of delivery. After returning the items to them, their call center representative was quick to demand that I had not yet return the items with the replacements. Up till today, they are the most persistent one in sending me their postcard reminders?

Bought several products and Rose Gift, found out Rose gift missing 2 out of 5 promised items. Customer service didn't notify me until I asked and they replied with really bad attitude and said items were sold out and it's normal to have things missing. I complained back with my disappointment. Then they said they would give me $15 credit back (which is much less than the 2 items worth), and if I want to return the products, I'll need to pay the shipping myself.

I would definitely stay away from lancome.com! They advertise gift with purchase, but dont expect to receive it. This happened to me and they said that it is while supplies last yet they still had this promotion going on in their website when I e-mailed them. Why keep the promotion when you know you are out of stock? False advertising! Horrible servise. They offer the worst customer servise ever! I would definitely not risk buying from them as I have read other reviews of customers not receiving items they purchased and lancome will not replace them. This was also my first purchase and last. I am very disappointed with the way they handle problems.

I have been a Lancome customer for more than 20 years. Since I am now disabled I do 99% of my shopping online. I have to say the Lancome website is the worse retail website I have ever made purchases from!
I have placed more than 12 orders in the past year and 75% of them had a problem!
I was either sent the wrong color in my foundation or concealer or sent a double shipment. My "free" rewards item was sent to someone else even though I paid the $7 they charge for shipping and handling! Not so free after all! My PayPal account was charge immediately before I had a chance to review my order which did not include a 20% discount that was offered. I had to call 4 times for a return shipping label! There is NO customer service at all at Lancome.com. They always accuse me of ordering the wrong color!