Lancome

Placed an order to get the free 7 piece gift. Also spent another $30 to get an additional 3 piece gift. Order arrived and only 3 pieces free of one gift came. The rest was just pictures of what I was supposed to receive. Called them 10/17/16 when the order arrived and they said they would fix it and send the samples I chose. Today 10/26/16 I received the samples, only three things are what I chose. They said I called them 10/24/16, I said no I didn't call you that day I called the 17th. I told them out of the 10 free samples I picked out only 3 were what I ordered. I would not have spent that much money if I was not going to get what I picked out. They said they would send more samples but I know they will be nothing I picked out. I told them I would find makeup from another company in the future because I would not be ordering from them again. Lousy customer service!

I had a very very bad experience shopping at Lancôme website. I brought a bundle with great discount and they happen to lost my package, and had to reorder for a higher price (uh huh, they will NOT honor you the promotion price even if they lost your package). For my second order, I sign up with another email and get a 15% off welcoming offer, and use it with the purchase with gift promotion. Beware that Lancôme's promotion CANNOT be stacked. If you use a promotion code, you cannot get the gift with purchase even if you double and triple confirm with the online chat rep. The gifts that were promised at purchase will NOT come, so the specials are not even worth it. There is nowhere in the web site tell you that you can't add your promotion code with gifts. No notice given, It's just a false advertisement. Called the Customer service and they can't do anything to help this. Never shop at Lancôme ever again! Greedy company and very unhappy experience.

When Lancôme offers anything "free" be sure it's in the order BEFORE PLACING! Very deceptive practice of selecting the free order with a "minimum" purchase than it not be included AND THEY DON'T CANCELL AN ORDER EVEN WITHIN A MINUTE OF PLACING! -- You've been warned!

Horrible service. I will never order Lancome directly again. I placed an order and my credit card was charged immediately, but I never received a confirmation for my order. After a few days, I called in and they could not even find my order even though my card was clearly charged by Lancome for the amount of my order. Forget it. I don't even want the free gifts or my original product. It's enough for me to switch skin care lines evne though I have been loyal to Lancome for years.

The quality of the product is GREAT. There is no doubt on that but... whoever is behind the special offers must be very smart... they rarely work. The "unsubcribe" word means. Please keep sending me junk to my email. I have an account, I ordered something and it is very hard to enter the receipt number to get earned points... if it happens that you change the email address, phone number or any detail. Forget about getting those points. Even when you follow the instructions on the website and typing the right number. It'll say that you are doing it wrong. Come on! Not everybody has tons of money to spend here... those earning points are somwhow of help... But it is so hard to get them in a very stupid way.The product is awesome and I would recommend it to anyone... But the way they are managing this website and offers make me kind of want to stop by Walmart for some Great Value skin care products...(jk)

I would give a zero if I could! Order in May had a missing item. Order in June has a missing item ($100!) told they would ship it via shop runner - would arrive in two days. One week after, order of missing item hadn't been placed/shipped. Asked to speak to a supervisor and was denied request. Asked to cancel and get refund for item - it would take them 45 minutes, with a "narrow window" to cancel, so likely not able to... The customer service representative was rude and condescending.

I had enjoyed using Lancome foundations for 20yrs with wonderful results and compliments, however this year I had a problem matching my skin tone and when I did finally get a match I began breaking out. I tried different formulations: teint idole, skin feels good and the tent stick, all were new purchases and I had the same reaction, I also could not completely clean the color from my application brushes. My rash has cleared up since I stopped using lancome. A big disappointment and waste of money.

I bought 3 sunscreen and after I received them it shows the expiration date is this year 2021！ Is already 2021！So I contact them though email and chat，I didnot get any response from them by email and one of their member said yes they will provide a free shipment when I return. However，they didnot send me anything ，I have wait for more that 48h and I decide send the item in UPS then I paid 17dollars shipping fee. When I talk with another member through chat，his name is Genesis，and he is so arrogant when he talk with me. He said "is not impossible ". This is his response and he said he cannot give me any compensation，just understand me. How could he said "impossible"？I said another member have contact with me，but he said nothing record in the chat history！I am so angry about that he said because I sent the product too early，and I need to wait their response. I don‘t know I must use the free return lable and actually no one response my email at all！

I tried ordering the "BUY1GET1" before the deadline... and of course the site didn't wouldn't move to "billing" to complete the order. So, thinking it was a problem with my IPAD, i logged off and used my work laptop. Well now the sight says I already used the code so I was not entitled to "Get1" any longer! What the heck!? I never got to complete the order! So today, I am trying to reach customer service and have been holding for 25 mins so far (though the announcement stated it would be less than 15 mins! I give up! I love the product but this is ridiculous! If I must buy Lancome, I will go to a Macy's or Nordsrtom! However, this has prompted me to move to another line of skin care. Its a shame. Lancome WAS great at one time!

Ordered something on Lancome.com and immediately realized the shipping address is wrong. Contacted the second day and they told me that once it's shipped there's no way to change the shipping address from their end. So I contacted them again on the same day and they told me there cannot make any changes until it's shipped out. It wasn't shipped at all it only shows that it created a label and the actual ship day was a week later. So I contacted UPS twice and they say that sender can change the address free of charge. So I contacted Lacome the third time, they simply told me that they cannot hold on the line to talk to UPS? I will simply not order from them ever again.

This company is a joke. They have the absolute WORST customer service I've ever experienced in my life. Lies, deception, bait and switch, faulty and misleading Elite Rewards program, untrained 'beauty advisors', GWP scam where they get you to buy a ton of stuff during gift with purchase, then either 'forget' to include your GWP or state that your items are out of stock, promise points for writing reviews - you will never receive the points, I could go on for days. Horrible - they have lost a long-term customer due to their horrible business practices and useless 'customer service' people.

I must say I'm very disappointed at your brow define pencil. Bought it. Woolworths. It breaking a lot when using it. Within a week it was finished. I regret paying R395.00 for a thing that only lasted a week. Nosililo Mosegedi

My online order has once again been cancelled by the company THREE times. I have reached out to Lancôme representatives all 3 times. I was told it is an issue with my bank information (I have called and confirmed with my bank that the information is in fact correct). The last time I had reached out to a representative I was told someone from a higher management position will reach out to me within a week to resolve the issue. I have patiently waited and still no response from any of the representatives of Lancôme. I had trusted that someone would help me resolve the issue and reached out several times, but I had lack of response in all 3 inquiries! I had never had this issue shopping with any other company with the same bank card/ card information. This was a mother's day gift, and the order was cancelled without an explanation. I am throroughtly unsatisfied with the customer assistance and will no longer be shopping with the company

I placed an order online with Lancome. I had a 15% off discount and qualifed for a free gift with purchase. The site had me choose my products for the 7 piece free gift. When my order arrived, the was no free gift. When I contaced them, they said that I could not combine offers. I pointed out that according to their website, I did qualify for the free gift and was given options for choosing my free products. Their solution was to offer me 15% off on my next order. Really? I told them that this was not a satisfactory solution to the problem. They should send me the free gift. Still waiting for a response. I will no longer be buying from Lancome. While I have been satisfied with their products, their customer service is terrible and they have poor businesss practices.