If I can give 0 star I would rather to put 0. Most awful experience I had never experienced in my life. I booked my holiday through lastminute.com. They cancelled it at last minute! No advance notice at all. Even though I tried actively to communicate with their online team through the app(no direct line you can reach them), their staff just response it would be taken as priority. I sent them message the night before my departure, they still saying the same, let me to wait for their reply. I keep saying I will departure tomorrow, you must confirm to me as early as possible so I could book my taxi and etcs. They said don't worry, you will be contacted by our colleague. The second day and the same day I departures they still not confirm to me. I have to send message via app again and again. They still saying the same thing. It is until the 3hours before my flight departure, they sand me a cancellation email. No communication no advance notice at all! But because I have packed all my luggage, re-arranged my son's piano lessons with his teacher, and rescheduled my work as I thought I would be in flight on the next day, so I must go "today" or we would stay in house with no holiday for the whole half term. My mom was excited about going to Maldives, so does my 5-yr old son. I don't want to put them upset. I have to book my flights and hotels separately through other travel agent. No matter I tried to negotiate with lastminute.com, they said they have no holiday product to offer to me. Then I booked the same flight and hotel as I booked on lastminute.com but due to I booked in such a short notice, same day, I end up spending additional £4k. And because my money was held by lastminute.com, they didn't refund me my money, I have no other cash. I have to withdraw some money from my saving account which caused me lose my interest as a early withdrawal. Then we keep going with our holiday. I wait for them to refund my money back. But until I finish my holiday from Maldives, which was 10days later, the refund still not reaching to me. I sent email to their finance department, who sent me credit notes. There was no reply. Then because I logged my complain to lastminute.com, a guy from the complaint department said they can't refund my money to my original bank card, and asked me to fill another online form to confirm my bank details. I said why they waited 10 days to notice they can't refund to my card, why don't they contact me straight away to get the matter solved. He just explain it was the bank taking 5-7 working days to issue the refund. And the guy also explained all they did is correctly followed their company policy. They didn't do anything wrong in regards my holiday cancellation. And he refused to compensate me with the lose of money caused by their lack of service and bad communication. They don't care about their customer feeling too. I have all my communicate history with their online team, it can show how bad their management system is. Can't believe they cancel the holiday at the last minute. I said if you can't offer the product, why you sell them on your website. And you said you have no responsibility for the inconvenience occurred due to the cancellation of the product to your customer. You have 72hours to make the confirmation. So why your website can sell those same day departure holiday. Your customer paid for the product, and you turned up say you don't have this product, and then the refund can take half month or more (in my case), what's the point you call your company lastminute.com. There are other holiday agency they don't sell their holiday package within 3 days of departure. That's a responsible business. So business like you, you are misleading your customer. And when there is complain, you just do apologize to your customer without any compensation. How a winning business! You guys don't take any lose. I wish other customer will not get the same experience as I had with this company. I just tell what happened to me in truth. And hope my fighting can make other customer don't lose their money and not ruin their holiday with their families.