I ordered a Halloween decoration Oct 14th a week before my Halloween party Oct 23rd. I put in the Order Notes section I needed the order delivered by a certain day Monday Oct 22nd. On Friday 5 days after the order was placed I sent an email asking them if the order shipped. No Response. I tried calling them and left a voicemail no response. No response. I sent an email later that day using the website contact form hoping they would respond No response. I called their number and the voicemail box was full. Well On Saturday Oct 12th I emailed them and said I would like to cancel the order since it won't likely get to my house by the Party. They responded that they had shipped it out on Friday and it should be here by the end of the week. Which didn't help me. I responded I asking for the tracking number. No Response. On Oct 30th I received a confirmation that the package was shipped. This is means they lied about shipping my order on Friday OCT 18th and they could have canceled my order. USPS showed Shipping label created but it didn't show it was picked up. So I called again and left a vm and asked them if they haven't shipped it I would like to cancel the order since the party was over and it wouldn't even arrive in time for Halloween. No Response. The Package arrived on Nov 4th. It was not packaged well. Their communication is soo poor I don't even want to mess with returning it because I doubt they will issue a refund. It looks like based on the reviews that I wasn't the only person who got terrible service from this company. Worst part about it they had an advertisement saying order now to get your orders before Halloween and they didn't even ship it until the day before. I would avoid this company like the Plague. I ended up ordering the item on Amazon on Saturday the 16th and it arrived on Monday Oct 21st.: Lesson learned.