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LED Factory Mart Reviews Summary
LED Factory Mart has a rating of 3.5 stars from 751 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 28th among Auto Parts sites.
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Experience was good but I was to receive free grill inserts for my 2018 Jeep Wrangler JK and I didn't get them. You can't advertise free stuff and not deliver
Very happy with purchase and the reception of the component quickly. Would buy from LED again.
Dear Thomas,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
Packaging was good. Lights are ok. There are gaps in between the bed and lights, I've installed foam to keep debris out.
Dear Micah,
Thank you for taking the time to share your thoughts! We’re glad to hear that you found the packaging satisfactory and that the lights meet your basic expectations. Your feedback is invaluable to us as we strive to improve our products.
We appreciate your observation regarding the gaps between the bed and the lights. We will feedback to our factory about this cocnern and improve this light.
If you have any further suggestions or if there’s anything specific you feel could enhance your experience with the lights, please don’t hesitate to reach out. Your insights help us refine our offerings and ensure we meet our customers' needs effectively.
Thank you once again for your review! We hope you continue to enjoy your lights and look forward to serving you in the future.
I've started a return authorization and asked for a replacement. The packaging was so bent, the metal hood scoop insert could not even be removed. I will hopefully get a satisfactory replacement and successful return.
Dear Michael,
Thank you for your feedback, and we sincerely apologize for the inconvenience you experienced with your order. We understand how frustrating it can be to receive a damaged product, especially when it affects your ability to use it. Your experience is important to us, and we are committed to making this right.
Our customer service team is here to assist you throughout this process.
We take issues like this seriously, as they help us improve our packaging and shipping processes. Your feedback is invaluable in helping us enhance our services and prevent similar situations in the future.
Thank you for your understanding and patience as we work to resolve this matter. We look forward to providing you with a satisfactory replacement and restoring your confidence in our products. If you have any further questions or concerns, please don’t hesitate to reach out.
Doing some research into replacement fogs on my TACO OR i had done the usual replacement bulbs to yellow fogs, they where good but they didn't have an impact on lighting functionality or an aggressive look. After looking into many of the over priced options happened to stumble up LFM read up on the product watched there info on the product wish there where videos on people installing finally found 1. After going back & forth for a week I pulled the trigger. Install was not to difficult took my time & plugged it all up. The next day on the way to work WOW wasn't expecting such a difference. Very happy!
Dear Alfie,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
Prompt communication, delivery. Great quality product. I will shop again.
Dear Kevin,
Thank you so much for taking the time to leave such a glowing review! We are thrilled to hear that you had a positive experience with us and that our service met your expectations. We pride ourselves on providing top-notch customer service and quality products, so it's always rewarding to hear when our efforts are appreciated.
Your feedback is incredibly valuable to us and we are grateful for your support. It's customers like you that keep us motivated to continue delivering exceptional service and products. We are committed to ensuring that every experience with us is a positive one, and we are delighted to hear that we have met that goal with you.
If there is anything else we can do to further enhance your experience or if you have any suggestions for improvement, please don't hesitate to let us know. We are always looking for ways to better serve our customers and your input is greatly appreciated.
Thank you again for your kind words and for choosing us. We look forward to serving you again in the future!
Installed the LED Headlights and turn signals. They work perfectly.
Dear Carlton,
Thank you so much for your kind words and 5-star review! We are thrilled to hear that you had a great experience with us. Our team works hard to provide excellent service and it is always rewarding to receive such positive feedback. Your satisfaction is our top priority and we are glad to know that we were able to meet your expectations.
We really appreciate you taking the time to share your experience and we hope that you will continue to choose our services in the future. If there is anything else we can do to make your experience even greater, please do not hesitate to let us know.
Thank you again for your support and for being a valued customer. We look forward to serving you again soon!
Great experience and fast shipping.
Easy installation but directions are no good.
Dear Steven,
Thank you so much for your positive review! We are thrilled to hear that you had a great experience with us and that our shipping was fast. We strive to provide excellent service to all of our customers, so it's always wonderful to hear when we succeed in doing so.
We apologize if you found our installation directions to be lacking. Your feedback is very valuable to us, and we will definitely take it into consideration as we work to improve our processes. If you have any specific suggestions for how we can make the instructions clearer, please don't hesitate to reach out to us.
We are so glad that you found the installation process to be easy. If you have any other feedback or if there is anything else we can assist you with, please feel free to contact us. Thank you again for your support and for choosing us for your purchase. We truly appreciate your business.
The pictures of installing the kit could be a little more clear.
Dear Richard,
Thank you for your feedback and for taking the time to leave us a review. We are pleased to hear that you had a positive experience overall with our kit. We appreciate your suggestion regarding the clarity of the installation pictures and will certainly take this into consideration for future improvements.
Customer satisfaction is our top priority, and we want to ensure that our products are easy to install and use. We apologize for any confusion that may have arisen due to unclear images and will work on making them more detailed and user-friendly in the future.
If you have any specific questions or need further assistance with installing the kit, please don't hesitate to reach out to our customer service team. We are always here to help and make sure that you have a successful experience with our products.
Thank you again for your feedback and for choosing our kit. We appreciate your support and look forward to serving you again in the future.
Love the lighting my truck looks great!
Good quality and easy installation!
Dear Art Q.
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
No installation instructions had to look up on line for details!
Dear Michael,
Thank you for taking the time to leave a review. We apologize for any inconvenience caused by the lack of installation instructions included with your purchase. We strive to provide thorough and clear instructions for all of our products, and it is disappointing to hear that this was not the case for you.
We appreciate your feedback and will use it to improve our processes moving forward. In the future, we will make sure that installation instructions are readily available for all customers to access online.
If you have any further questions or concerns about the installation process, please do not hesitate to reach out to our customer service team for assistance. We are always here to help and want to ensure that you have a positive experience with our products.
Thank you again for your feedback and for choosing our product. We appreciate your business and hope to have the opportunity to serve you again in the future.
Purchased these to replace OE headlights, and what a difference. Very happy with that. I inadvertently ordered fog lights that I do not need for this particular vehicle and I can't return them because it was part of a set, and the restocking fee is too high.
Dear Carolyn,
Thank you for your purchase and for taking the time to leave us a review. We are thrilled to hear that you are happy with the headlights you received and that they have made a difference for you. We take pride in offering high-quality products to our customers, and we are glad to hear that our headlights met your expectations.
We are sorry to hear about the confusion with the fog lights that were included in the set. We apologize for any inconvenience this may have caused. Our goal is always to provide the best customer service possible, so we will take your feedback into consideration to improve our return policy in the future.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We appreciate your business and hope that you continue to enjoy your new headlights. Thank you again for choosing us for your automotive needs.
I find the trim ring is not exactly a fit and the back housing needs to be modified some for it to fit correctly
Dear Cary,
Thank you for your feedback and for taking the time to share your experience with our product. We apologize for any inconvenience caused by the trim ring not fitting correctly and the need for modification to the back housing.
We appreciate you bringing this to our attention as it helps us to continually improve the quality and fit of our products. Our team will look into this issue further to ensure that our products are meeting our customers' expectations in terms of fit and functionality.
We strive to provide high quality products and exceptional customer service, and we are committed to resolving any issues that our customers may encounter. If you have any further concerns or require assistance with modifications, please do not hesitate to contact our customer support team.
Thank you again for your feedback and for choosing our product. We value your business and hope to have the opportunity to better serve you in the future.
Easy to install along with the plug and play cable attachments.
Dear Jonathan,
Thank you so much for this fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service, so it's always gratifying to know that our efforts are appreciated by our customers. Your kind words are truly encouraging and motivate us to continue delivering the best possible service to all of our clients.
If you have any friends or family members who may benefit from our services, please don't hesitate to refer them to us. We would love the opportunity to help more people and make a positive impact in our community.
Thank you again for taking the time to share your feedback. Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.
This is my third set from LED Factory and all orders have been perfect! Easy to communicate with and fast delivery. Everything has been exactly as described on website. Would highly recommend
Dear angela,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service and it is always great to hear when we succeed in making our customers happy.
Your feedback is incredibly valuable to us and we appreciate your support. We hope to continue exceeding your expectations and providing you with the excellent service you deserve. If there is anything else we can do for you, please do not hesitate to reach out.
Thank you again for your review and for choosing us. We look forward to serving you again in the future!
Great customer service, responsive and helpful. 4runner cover keeps the tree sap and pollen off, fits well and comes off and on easy. A little bigger storage bag would be nice, but it fits. You just have to roll it up tight. 2010-2013 Smoked Side Mirror Sequential Signals look great, plug and play, easy install. Hardest part is getting the mirror caps off.
Dear Adam,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
Had to reorder a replacement 1157 LED bulb after only being in use less that 3 years with limited usage time.
Less than 100 hours.
Hopefully it is a one off and not inferior product
Dear HARRY,
We are truly sorry to hear about the issue you experienced with your 1157 LED bulb. We understand how frustrating it can be to have to reorder a replacement after such a short period of usage. We strive to provide high-quality products and we apologize if you received anything less than that.
We appreciate you bringing this to our attention and we have sent you an email to further explain the situation and offer a resolution. We want to assure you that we take product quality very seriously and will investigate this matter further to ensure it doesn't happen again.
Your feedback is important to us and we thank you for giving us the opportunity to make things right. If you have any further concerns or questions, please don't hesitate to reach out to us.
Thank you for your understanding and continued support.
They are awesome! I can actually see better at night and see people walking at night.
Dear Courtney,
Thank you so much for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that you had a positive experience with us and that you were happy with our service. Our team works hard to ensure that all of our customers receive top-notch care and it is always rewarding to hear when we have succeeded in providing excellent service.
Your feedback is truly appreciated and it serves as a great motivator for us to continue doing what we love. We are committed to providing the best possible experience for all of our customers and we are delighted to hear that we have met your expectations.
If there is anything else we can do to improve your experience with us, please do not hesitate to reach out. Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future!
The front ones are great, no hyper flash but the rear ones need to be 1156 and not 1157… I thought the price was still good just for the fogged lens covers and front ones that worked great… gave the back ones to my friend which are brake lights, not turn signals
Dear Dean,
We are glad to hear that you are enjoying the front LED lights and that they are working well for you without any hyper flash issues. We apologize for any confusion regarding the rear lights needing to be 1156 instead of 1157. We appreciate your feedback and have taken note of your suggestion for future improvements.
We would like to inform you that we also have 1156 lights available for purchase, so please feel free to contact us if you would like to exchange your current rear lights for the correct ones. We strive to provide high-quality products to our customers, and we want to ensure that you are completely satisfied with your purchase.
Thank you for choosing our products and for sharing your experience with us. We value your business and hope to continue serving you in the future. If you have any further questions or concerns, please don't hesitate to reach out to us.
The item ordered I assumed was a stateside co. Probably. The address for LED STORE IS, but had I known that once ordered the product was shipped from overseas, no bought China, as a retired/disabled Veteran, I WOULD NOT HAVE ORDERED THROUGH YOU! The product was packaged well, but never again...
Dear Michael,
We apologize for any confusion regarding the origin of your product and understand your concerns as a retired/disabled Veteran. We strive to provide quality products at affordable prices. Rest assured that we take the utmost care in packaging and shipping all of our products to ensure they arrive safely and in a timely manner.
We appreciate your feedback and take it seriously. We have sent an email to you to further explain and address any additional concerns you may have. We value your business and would like the opportunity to make things right for you.
If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to reach out to us. We are here to help and want to ensure your complete satisfaction with your shopping experience. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
From the business
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
Thank you for your feedback regarding your recent experience. We’re pleased to hear that your overall experience was good, but we sincerely apologize for the oversight concerning the free grill inserts for your 2018 Jeep Wrangler JK. We understand how disappointing it can be when expectations are not met, especially when promotions are involved.
Please know that this was not our intention, and we take such matters seriously. We are committed to delivering on our promises and ensuring our customers receive what they expect. To clarify the situation, we will be reaching out to you via email shortly to address this misunderstanding.
Your satisfaction is our top priority, and we appreciate your understanding as we work to resolve this issue. If you have any further questions or concerns in the meantime, please don’t hesitate to reach out. Thank you for bringing this to our attention.