LED Factory Mart Reviews Summary
LED Factory Mart has a rating of 3.3 stars from 744 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 30th among Auto Parts sites.
Instant Feedback
Great experience and fast shipping.
Easy installation but directions are no good.
The pictures of installing the kit could be a little more clear.
Dear Richard,
Thank you for your feedback and for taking the time to leave us a review. We are pleased to hear that you had a positive experience overall with our kit. We appreciate your suggestion regarding the clarity of the installation pictures and will certainly take this into consideration for future improvements.
Customer satisfaction is our top priority, and we want to ensure that our products are easy to install and use. We apologize for any confusion that may have arisen due to unclear images and will work on making them more detailed and user-friendly in the future.
If you have any specific questions or need further assistance with installing the kit, please don't hesitate to reach out to our customer service team. We are always here to help and make sure that you have a successful experience with our products.
Thank you again for your feedback and for choosing our kit. We appreciate your support and look forward to serving you again in the future.
Love the lighting my truck looks great!
Good quality and easy installation!
Dear Art Q.
Thank you so much for taking the time to leave us such a wonderful 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations. Your feedback means the world to us and we are grateful for your support.
It's always our goal to provide excellent service and products to all of our customers, and we are delighted to know that we have achieved that with you. We take great pride in what we do and reviews like yours motivate us to continue delivering the best possible experience to everyone who walks through our doors.
If there is anything else we can do to further improve your experience or if you have any suggestions for us, please do not hesitate to reach out. Your satisfaction is our top priority and we are always eager to hear from our customers.
Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future and providing you with the same level of excellent service that you have come to expect from us. Thank you for being a valued customer and for trusting us with your business.
No installation instructions had to look up on line for details!
Dear Michael,
Thank you for taking the time to leave a review. We apologize for any inconvenience caused by the lack of installation instructions included with your purchase. We strive to provide thorough and clear instructions for all of our products, and it is disappointing to hear that this was not the case for you.
We appreciate your feedback and will use it to improve our processes moving forward. In the future, we will make sure that installation instructions are readily available for all customers to access online.
If you have any further questions or concerns about the installation process, please do not hesitate to reach out to our customer service team for assistance. We are always here to help and want to ensure that you have a positive experience with our products.
Thank you again for your feedback and for choosing our product. We appreciate your business and hope to have the opportunity to serve you again in the future.
Purchased these to replace OE headlights, and what a difference. Very happy with that. I inadvertently ordered fog lights that I do not need for this particular vehicle and I can't return them because it was part of a set, and the restocking fee is too high.
Dear Carolyn,
Thank you for your purchase and for taking the time to leave us a review. We are thrilled to hear that you are happy with the headlights you received and that they have made a difference for you. We take pride in offering high-quality products to our customers, and we are glad to hear that our headlights met your expectations.
We are sorry to hear about the confusion with the fog lights that were included in the set. We apologize for any inconvenience this may have caused. Our goal is always to provide the best customer service possible, so we will take your feedback into consideration to improve our return policy in the future.
If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We appreciate your business and hope that you continue to enjoy your new headlights. Thank you again for choosing us for your automotive needs.
I find the trim ring is not exactly a fit and the back housing needs to be modified some for it to fit correctly
Dear Cary,
Thank you for your feedback and for taking the time to share your experience with our product. We apologize for any inconvenience caused by the trim ring not fitting correctly and the need for modification to the back housing.
We appreciate you bringing this to our attention as it helps us to continually improve the quality and fit of our products. Our team will look into this issue further to ensure that our products are meeting our customers' expectations in terms of fit and functionality.
We strive to provide high quality products and exceptional customer service, and we are committed to resolving any issues that our customers may encounter. If you have any further concerns or require assistance with modifications, please do not hesitate to contact our customer support team.
Thank you again for your feedback and for choosing our product. We value your business and hope to have the opportunity to better serve you in the future.
Easy to install along with the plug and play cable attachments.
Dear Jonathan,
Thank you so much for this fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service, so it's always gratifying to know that our efforts are appreciated by our customers. Your kind words are truly encouraging and motivate us to continue delivering the best possible service to all of our clients.
If you have any friends or family members who may benefit from our services, please don't hesitate to refer them to us. We would love the opportunity to help more people and make a positive impact in our community.
Thank you again for taking the time to share your feedback. Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.
This is my third set from LED Factory and all orders have been perfect! Easy to communicate with and fast delivery. Everything has been exactly as described on website. Would highly recommend
Dear angela,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service and it is always great to hear when we succeed in making our customers happy.
Your feedback is incredibly valuable to us and we appreciate your support. We hope to continue exceeding your expectations and providing you with the excellent service you deserve. If there is anything else we can do for you, please do not hesitate to reach out.
Thank you again for your review and for choosing us. We look forward to serving you again in the future!
Great customer service, responsive and helpful. 4runner cover keeps the tree sap and pollen off, fits well and comes off and on easy. A little bigger storage bag would be nice, but it fits. You just have to roll it up tight. 2010-2013 Smoked Side Mirror Sequential Signals look great, plug and play, easy install. Hardest part is getting the mirror caps off.
Dear Adam,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
Had to reorder a replacement 1157 LED bulb after only being in use less that 3 years with limited usage time.
Less than 100 hours.
Hopefully it is a one off and not inferior product
Dear HARRY,
We are truly sorry to hear about the issue you experienced with your 1157 LED bulb. We understand how frustrating it can be to have to reorder a replacement after such a short period of usage. We strive to provide high-quality products and we apologize if you received anything less than that.
We appreciate you bringing this to our attention and we have sent you an email to further explain the situation and offer a resolution. We want to assure you that we take product quality very seriously and will investigate this matter further to ensure it doesn't happen again.
Your feedback is important to us and we thank you for giving us the opportunity to make things right. If you have any further concerns or questions, please don't hesitate to reach out to us.
Thank you for your understanding and continued support.
They are awesome! I can actually see better at night and see people walking at night.
Dear Courtney,
Thank you so much for taking the time to leave us such a glowing 5-star review! We are thrilled to hear that you had a positive experience with us and that you were happy with our service. Our team works hard to ensure that all of our customers receive top-notch care and it is always rewarding to hear when we have succeeded in providing excellent service.
Your feedback is truly appreciated and it serves as a great motivator for us to continue doing what we love. We are committed to providing the best possible experience for all of our customers and we are delighted to hear that we have met your expectations.
If there is anything else we can do to improve your experience with us, please do not hesitate to reach out. Thank you once again for your kind words and for choosing us. We look forward to serving you again in the future!
The front ones are great, no hyper flash but the rear ones need to be 1156 and not 1157… I thought the price was still good just for the fogged lens covers and front ones that worked great… gave the back ones to my friend which are brake lights, not turn signals
Dear Dean,
We are glad to hear that you are enjoying the front LED lights and that they are working well for you without any hyper flash issues. We apologize for any confusion regarding the rear lights needing to be 1156 instead of 1157. We appreciate your feedback and have taken note of your suggestion for future improvements.
We would like to inform you that we also have 1156 lights available for purchase, so please feel free to contact us if you would like to exchange your current rear lights for the correct ones. We strive to provide high-quality products to our customers, and we want to ensure that you are completely satisfied with your purchase.
Thank you for choosing our products and for sharing your experience with us. We value your business and hope to continue serving you in the future. If you have any further questions or concerns, please don't hesitate to reach out to us.
The item ordered I assumed was a stateside co. Probably. The address for LED STORE IS, but had I known that once ordered the product was shipped from overseas, no bought China, as a retired/disabled Veteran, I WOULD NOT HAVE ORDERED THROUGH YOU! The product was packaged well, but never again...
Dear Michael,
We apologize for any confusion regarding the origin of your product and understand your concerns as a retired/disabled Veteran. We strive to provide quality products at affordable prices. Rest assured that we take the utmost care in packaging and shipping all of our products to ensure they arrive safely and in a timely manner.
We appreciate your feedback and take it seriously. We have sent an email to you to further explain and address any additional concerns you may have. We value your business and would like the opportunity to make things right for you.
If there is anything else we can do to assist you or if you have any further questions, please do not hesitate to reach out to us. We are here to help and want to ensure your complete satisfaction with your shopping experience. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you again in the future.
I've been looking for some LED bulbs to replace my halogens. These were the perfect match. They are much brighter and very easy to install on my Tacoma 2018. Much to my surprise, the installation was easier than I expected. What was a little confusing however was that I thought the high beams were different than the low beams. Just be aware, it's the same LED bulbs (you will receive 2 pair in this package that are identical), but they function perfectly.
Dear Luke,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
Delivery was longer than expected and the bright setting is a little weak.
Dear Will,
Thank you for taking the time to leave a review. We truly appreciate your feedback and are sorry to hear that your delivery took longer than expected. We strive to provide timely and efficient service to all of our customers, and we apologize for any inconvenience this may have caused.
In regards to the brightness setting being weaker than expected, we appreciate your feedback and will certainly take this into consideration as we continue to improve our products. We want to ensure that all of our customers are completely satisfied with their purchases and will do our best to address this issue.
We have also sent you an email to further discuss your concerns and see how we can make things right. Your satisfaction is our top priority and we are committed to resolving any issues you may have.
Thank you for choosing our product and for giving us the opportunity to improve. We hope to continue serving you in the future.
Apparently the description given from mfg and the actual bikes are different. Having to return and replace lights but David is on top of his game and is making it right. I'd recommend you shop here.
Dear Debra,
Thank you for taking the time to leave us a review. We apologize for any discrepancies between the description and the actual product. We are constantly working to ensure that our customers receive accurate and detailed information about the products we carry.
We are glad to hear that David was able to assist you with your return and replacement of the lights, and that he is working to make it right for you. Customer satisfaction is our top priority, and we appreciate the opportunity to rectify any issues that may arise.
Thank you for recommending our store, we appreciate your support and hope to continue providing you with excellent service in the future. If you have any further concerns or feedback, please do not hesitate to reach out to us.
Thank you again for choosing to shop with us, and we look forward to serving you again soon.
Product is as advertised should be easy to install, they originally shipped only the lights without the grill, but after notifying them they next day shipped the grille and rectified the issue!
Dear Michael,
Thank you for your feedback! We are glad to hear that you are satisfied with the product and that we were able to rectify the issue promptly. We apologize for any inconvenience caused by shipping the lights and grille separately, but we are grateful for your understanding.
At our company, we strive to provide our customers with the best possible service and products. Your feedback helps us improve and ensure that our future customers have a seamless shopping experience.
If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to assist you in any way we can.
Thank you for choosing our product, and we hope that you enjoy your new grill. We look forward to serving you again in the future.
All went well from the purchase to the delivery! I'm satisfied with the order.
Dear Frank,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service and it is always great to hear when we succeed in making our customers happy.
Your feedback is incredibly valuable to us and we appreciate your support. We hope to continue exceeding your expectations and providing you with the excellent service you deserve. If there is anything else we can do for you, please do not hesitate to reach out.
Thank you again for your review and for choosing us. We look forward to serving you again in the future!
Purchased this item with the expectation of receiving a less savory item than I could see advertised. Very pleased with the outcome. Shipping was on time and the product installed very easily.
Dear Jesse,
Thank you so much for this fantastic 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to provide top-notch service, so it's always gratifying to know that our efforts are appreciated by our customers. Your kind words are truly encouraging and motivate us to continue delivering the best possible service to all of our clients.
If you have any friends or family members who may benefit from our services, please don't hesitate to refer them to us. We would love the opportunity to help more people and make a positive impact in our community.
Thank you again for taking the time to share your feedback. Your support means the world to us, and we look forward to serving you again in the future. If you have any questions or concerns, please don't hesitate to reach out to us. We are always here to help.
After verifying the mudflaps would fit on my 2024 Tacoma prior to ordering, they did not. I need to return but no one from the company will answer the phone or offer an RGA to return under warranty and 30 day satisfaction guarantee.
Dear Mark,
We apologize for the inconvenience you have experienced with your recent purchase of our mudflaps for your 2024 Tacoma. We understand the frustration of receiving a product that does not fit as expected and we sincerely apologize for any miscommunication or errors that may have occurred.
We take customer satisfaction very seriously and we are committed to resolving this issue for you promptly. Our team is currently looking into your case and we will ensure that you receive the necessary support to return the product under warranty and our 30-day satisfaction guarantee.
We apologize for any delays in our communication and we appreciate your patience as we work to assist you with the return process.
Once again, we apologize for any inconvenience this has caused and we thank you for bringing this to our attention. We value your business and we are dedicated to ensuring that you are satisfied with your experience with our company.
About the Business
LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting products, such as Jeep LED Lights & Parts, LED lights for Harley Davidson, Bronco LED Lights & Parts, Tacoma LED Lights & Parts, 4Runner LED Lights & Parts, and so on.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Steven,
Thank you so much for your positive review! We are thrilled to hear that you had a great experience with us and that our shipping was fast. We strive to provide excellent service to all of our customers, so it's always wonderful to hear when we succeed in doing so.
We apologize if you found our installation directions to be lacking. Your feedback is very valuable to us, and we will definitely take it into consideration as we work to improve our processes. If you have any specific suggestions for how we can make the instructions clearer, please don't hesitate to reach out to us.
We are so glad that you found the installation process to be easy. If you have any other feedback or if there is anything else we can assist you with, please feel free to contact us. Thank you again for your support and for choosing us for your purchase. We truly appreciate your business.