Purchased turn signal light kit for my Softail. They sent me the wrong lights. So I called and spoke with them. They said they would send replacements. Then decided that they wanted photo evidence the next day. So I politely sent them pics. They said oh we'll ship them right out. Followed by email the next day sorry the light are still going through quality control and won't be available for ten days. So the time came and went. For three days I tried calling and emailing to just get the tracking number with no avail. Finally I decided to just have them cancel the order and after calling 6 straight times in a row just to the guy to answer he says he won't cancel it. Would never recommend this company!
After a couple weeks the wiring connected to the driver side running light comes on and off when I'm driving, both are hooked to an aftermarket acc fuze wire harness (it's waterproof) so why would it happen to just one right? The passenger side has moisture buildup that comes and goes but it's only a matter of time before it starts to fog and lessen the life of the led.
Shopping was easy. Shipping quick. Lights were easy to install, they look great and are bright - so bright I think they might be brighter than the main brake light and turn signals. Time will tell if they hold up but so far no regrets.
My grill I ordered was never delivered. FedEx posted a pic of some place that is not my address and I am getting no support from either. I am forced to dispute my charge on my card. Avoid this site they really don't care
Hi Bill, thanks for your feedback. Our products have 2-year warranty and 30 days of easy return. May we know your order number? Our customer service will get back to you within 24 hours. Thanks.
Ordered headlight and fog light package for my Jeep. Received the headlights fairly quickly. The fog lights came separately about 2 weeks later. No notification was given to me that the order would be in two shipments AND that they would be almost 2 weeks apart. After phone calls and emails I was assured that the fog lights were on the way. True to their word, I received the fog lights, although it took another two weeks later. LED Factory Mart needs to notify customers of separate shipments for a single order. Had I known that there were 2 boxes for one order, (shipping separately) I probably would've given 5 stars.
It was good took a little longer than expected but they turned out nice! I need to get my fog light bulbs as well
Dear Sean,
Thank you for your review and for choosing our services! We're glad to hear that you were pleased with the quality of the work, despite the slight delay. We apologize for any inconvenience the longer than expected wait may have caused.
Rest assured, we always strive to provide efficient service without compromising on the quality of our work. We value your feedback and will work on improving our turnaround times for future customers.
We appreciate your support and look forward to assisting you with your fog light bulbs as well. Please let us know how we can further assist you. Thank you for your business and for taking the time to share your experience with us.
We hope to serve you again soon and provide you with an even better experience! If you have any other concerns or questions, please feel free to reach out to us. Thank you once again for choosing our services.
Received my lights. Were as described. Shipped quickly. Would purchase from this company again. Haven't installed yet but look good.
Dear Brent,
Thank you so much for your kind words and 5-star review! We are thrilled to hear that you had a great experience with us. Our team works hard to provide excellent service and it is always rewarding to receive such positive feedback. Your satisfaction is our top priority and we are glad to know that we were able to meet your expectations.
We really appreciate you taking the time to share your experience and we hope that you will continue to choose our services in the future. If there is anything else we can do to make your experience even greater, please do not hesitate to let us know.
Thank you again for your support and for being a valued customer. We look forward to serving you again soon!
Ordered a magnetic mount spotlight for my truck. They claim that the magnets hold 40 pounds, but they won't even hold this cheap spotlight. They will not let you return the product and will not offer a refund. They claim that they have never had this complaint before? I find that hard to believe. They offered to send additional magnets, but that hasn't happened after 4 months. They claimed that shipping was delayed due to a snowstorm, then they said they lost my e-mails, then it was the shipping companies fault. All excuses with still no results! I'm not hopeful that they will ever resolve this, but will update this review if they ever stand behind their word.
If this review keeps ONE person from making the mistake of dealing with this company, it was worth my time!
I put these on my 2008 Ultra classic and man are they bright! I never thought Ide see this good at night, I totally love these lights, and they set off my black bike with the halo's matching my wide white walls,,,, SWEET! I never read the instructions I just hooked them up... pretty much self explanatory... You absolutely will not be disappointed with these lights!
Put led tail lights on my jl and everything was as the site said, plug and play and a perfect fit
Dear Thomas,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us and that we were able to meet your expectations.
At LED Factory Mart, we strive to provide excellent customer service and top-notch products, so it means a lot to us to know that we succeeded in doing so for you. Your feedback is greatly appreciated and will serve as motivation for us to continue delivering the best possible experience for all of our customers.
We truly value your business and hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, please do not hesitate to reach out to us.
Thank you again for choosing LED Factory Mart and for supporting our company. We look forward to seeing you again soon!
Headlights are not as bright as my last set, but these headlights were super easy to install and look great. Literally plug and play. After my first day I received a compliment on the daylight running light halos. Super bright amber.
Dear Christian,
Thank you for your glowing review! We're so pleased to know that you were happy with our service. Your feedback is essential to us, and it's always rewarding to receive such positive comments. We look forward to serving you again soon and hope to exceed your expectations every time!
Easy to purchase. Arrived in a short amount of time and was well packaged. If I had anything to complain about it would be that no instructions came in the box. But I found how to adjust the led's on line. I have yet to do it and am sure they will be just fine.
Dear Robert,
Thank you so much for your kind words! We greatly appreciate your feedback.
Thank you for choosing us for your needs, and we look forward to serving you with the same dedication and quality in the future.
I purchased for my 2009 Tacoma the "Roxmad LED Fog Lights with Yellow Lens for 2005-Later Toyota".
After receiving the lights they are noticeably smaller than the stock fog lights. I took them to 2 off road centers to get them installed, Off-Road Warehouse and 4 Wheel parts, both shops said they were the wrong size. I reached out to LEDFactory Mart and advised them they were incorrectly labeled to fit my truck, David Mathews from LED Mart replied and said they do fit. I then tried to fit them personally and they were way too small (picture attached). I asked to get these returned and refunded more than once. David has now replied that I can drive them to their CA location 75 miles away, or resell them myself to a private party. Can you believe it! If not I would have to pay for return shipping and a 15% restocking fee. Customer service is not what LED MART does very well, especially on a product that does not fit the recommended vehicle. I will be disputing my credit card charge.
Dear Herb,
Thank you for bringing this to our attention. We apologize for the inconvenience you have experienced with the lights.We take quality and customer satisfaction very seriously and want to make this right for you.
Our customer service team has reached out to provide you with the return address for the lights and we will refund once we receive them back. We understand your frustration and are committed to ensuring that you are satisfied with your experience with LEDFactory Mart.
We apologize for any miscommunication or inconvenience you have faced in this situation. Your feedback is valuable to us and we will take the necessary steps to prevent similar issues from occurring in the future. Thank you for bringing this to our attention and giving us the opportunity to resolve it.
Please do not hesitate to reach out if you have any further questions or concerns. We are here to assist you in any way we can.
The product looks good, but without instructions it's hard to install. Nobody will answer my email or phone call to help get instructions. Frustrating, when there is a specific wiring harness that has to be used and I can't install without instructions.
I bought a set of lights for 2024 4Runner,the sequential brake lights. I recommend to test lights before starting removing the wings and screws.The LEDs look bright at night and they are well built.The installation is tricky since there is not mention that there is a need to drill holes to run wires, in general the instruction are bad not for the DIY guy.
It took me at least 1 1-2 hour for installation.
The wires look good and strong,
Dear Giovanni,
Thank you so much for your feedback. We are taking steps to improve our product and service. Any questions please feel free to contact support@ledfactorymart.com. We truly appreciate your support and value your feedback. Your kind words are truly appreciated and serve as a great motivation for our team. Thanks again for choosing us and we look forward to serving you again soon!
Delivery was quick and packaging was simple! I am by no means a mechanic and install took no more than 15 mins. Some instructions in the packaging would have been helpful but there's enough to go off of on the website! Would recommend to anyone looking to add a little flare to their ride.
Dear Rafael M.
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you had a positive experience with the quick delivery and packaging of your order.
Thank you once again for choosing us, and we look forward to serving you in the future!
Therese things are easy plug and play and are bright, only con is they don't fit correctly in the fog light spot, they cave in a bit.
Dear Merick,
Thank you for taking the time to leave a review. We are glad to hear that you found our product easy to install and bright. We apologize for the inconvenience you experienced with the fitment of the lights in your fog light spot.
Our team takes customer feedback seriously and we will be sure to look into this issue further to see if any improvements can be made to ensure a better fit in the future. In the meantime, please feel free to reach out to our customer service team for any assistance or to explore any potential solutions.
We appreciate your business. Your satisfaction is important to us and we are committed to continuously improving our products and services. Thank you for choosing our brand and for sharing your feedback with us.
Order feb 27th.a week still no shipment.called several time's voicemail.finally got a hold of somebody "oh we're sorry I'll let the warehouse know and get back to you" B.S. So guessing I gotta wait for another week or 2 for my item
Dear Tom,
We sincerely apologize for the inconvenience and frustration you've experienced with your recent order. We understand how important it is to receive your items in a timely manner, and we are truly sorry for the delay and lack of communication.
Your tracking number is 92748903032526543475294467.
The package was delivered on March 14,2024.
Our customer service has provided you with detailed shipping information via email.
Please know that we value your business and are committed to resolving this matter as quickly as possible. If you have any further questions or need immediate assistance, please contact our customer service team directly at support@ledfactorymart.com.
Thank you for your patience and understanding.
$379.00 order for LED Jeep headlights and fog lights and one headlight is not working. It took 11 calls to get a human on the phone who promised resolution within 48 hours, a week has passed with nothing. Another person replied to emails, David M, at 2AM at night and is constantly giving the run around. Almost 3 weeks now and still no replacement product and no end in sight. Stuck with unusable product and out $379.
If they make this right, I will update this post. Also filing with the BBB and my credit card provider.
Long as this isn't a scam. I'll be OK. You people still haven't reached out to me. I have a problem with your passing lights. The halos on the lights only light up half way. I'm sure your products are very good. Maybe I'm doing something wrong. Please call or text me at:
*******081
This is George C. MacGirvin.
Overview
LED Factory Mart has a rating of 3.4 stars from 743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LED Factory Mart most frequently mention customer service, fog lights and good quality. LED Factory Mart ranks 27th among Auto Parts sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Daniel,
Thank you for taking the time to leave us positive feedback. We're thrilled to hear that you had a great experience with us. Your satisfaction is very important to us, and we are committed to providing you with the best possible service. We appreciate your business and look forward to serving you again soon. Please don't hesitate to contact us if you need any further assistance.