I ordered a table for my bedroom which I was very excited for after just moving into a new home. This table was sent to the wrong address and then sent back to the warehouse. When I called to get an update on why I still haven't received my table, I was told that since it went to the wrong address to no fault of my own - that a new order would come to me. Sounded simple enough you'd think? I asked for an email confirmation that my order will be resent. That email never came! I reached out a second time (With the same Rep by the way!) KARRAH.
On my second attempt to get my table I was told by Karrah that she had passed my ticket to someone else and that person was the one who never sent me the email. Sounded to me more like passing the blame to someone else, but that's not the issue.(Lack of teamwork?) The issue is simply wanting communication and NEVER getting it. She told me that the table has been returned and that a shipment of a new one has "already started" So I again - asked for an email confirmation. Which again - Didn't show up! I even gave her my direct cell and asked that she please give me a call with any type of update as I honestly didn't want to wait anymore and was thinking about returning. Karrah apologized and said I would hear from her. I didn't! I called this morning and spoke with someone new as I am honestly tired of Karrah's no responses and lack of correct information and promises of emails or phone calls that never show up! When I spoke to Ashley - she told me they are still waiting for the return of the table... Where is the table? Why did Karrah say a return was already in and that a new shipment is already on the way? Why are they waiting to get that table back before sending me a table that BY THE WAY is already paid for? I got so aggravated that I ended up canceling my order. What you should have done was overnight me a table after waiting about 2 weeks now going into 3. Not tell me that it could take up to another 2 - 4 weeks. That's about 6 weeks for a table. Seriously? I just wonder now - will the refund go smooth? Or will I have to call every single day just like I had to do with my table that I'll never see?...
Disappointing.
Customer Service sucked by the way - on the phone she sounded like she couldn't care any less and that I was bothering her...?
With everyone working from home - its like people are so distracted and really not getting things done is quite sad.