Sitejabber Website Reviews and Complaints
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LightUp

Overview

LightUp has a rating of 4.7 stars from 576 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LightUp most frequently mention customer service, great price and fast delivery. LightUp ranks 2nd among LED Bulbs sites.

service
109
value
116
shipping
115
quality
115
This company responds to reviews on average within 4 days

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3,237 reviews
+1
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How would you rate LightUp?
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Connecticut
1 review
0 helpful votes
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New Light
June 1, 2023

I am still trying to fully charge it. The weather has not been good. More rain than sun.

Date of experience: May 2, 2023
Kentucky
1 review
0 helpful votes
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Troffer light replacement
September 28, 2022

Ordering was quick and easy. Products were well defined on web site.

Date of experience: August 29, 2022
Kentucky
1 review
0 helpful votes
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Shipping was high
March 4, 2023

Shipping was high, but everything arrived safely and wrapped up great

Date of experience: February 2, 2023
Ohio
1 review
0 helpful votes
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Lights
February 7, 2023

Good experience, fast shipping and delivery. Hassle free.

Date of experience: January 8, 2023
Colorado
1 review
1 helpful vote
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Very pleased
February 7, 2023

Very fast service. Hard to find bulbs and good price. Thanks!

Date of experience: January 8, 2023
Jacob Y. LightUp Rep
over a year old

Dear DR, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Florida
1 review
1 helpful vote
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Location
April 23, 2023

It would be greatly appreciated if there were a closer warehouse, for lesser time on deliveries

Date of experience: March 24, 2023
Washington
1 review
0 helpful votes
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Great bulb
July 16, 2022

Would buy again! The bulb is perfect and it got here really fast!

Date of experience: June 16, 2022
North Carolina
1 review
0 helpful votes
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TWO OUT OF THREE
March 31, 2023

Ordered three bulbs but two of them were bad. Had to call customer service for help.

Date of experience: March 1, 2023
Jacob Y. LightUp Rep
over a year old

Dear Junius, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Texas
1 review
0 helpful votes
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Shipping
August 3, 2023

Called about damaged shipping. Haven't heard back.

Date of experience: July 4, 2023
New Jersey
1 review
0 helpful votes
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Very prompt delivery.
June 22, 2023

Easily beat period estimated on website. #############################################

Date of experience: May 23, 2023