business logo of Lilly Pulitzer
lillypulitzer.com
resort, casual womenAge 4-12, 13-18, 19-25, 26-45 $$
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About the Business

Lilly Pulitzer is a vibrant brand known for its colorful resort wear and preppy fashion since 1959. Offering whimsical dresses, tops, pants, and accessories, the brand features bold prints and bright colors, blending style with comfort for effortless outfits perfect for the beach, parties, or everyday wear.


lillypulitzer.com
+1 888-725-4559
USA
Lilly Pulitzer is part of Oxford Industries, Inc
Founded in 1959
Clothing item from Lilly PulitzerFashion apparel by Lilly PulitzerMerchandise from Lilly Pulitzer clothing lineLilly Pulitzer fashion product

Business Highlights

General

Parent Company: Oxford Industries, Inc
Year Founded: 1959
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: product must be in original condition (never worn, washed, or altered) and have the original tags attached
Return Cost: $7 label fee if the items are returned after 15 days

Sustainability

Sustainability Score: We avoid
Recycling Program: no
Responsible Materials: recycled

Product

Style: resort, casual
Body Fit: regular
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: contact form, phone
Support Phone: +1 888-725-4559

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Afterpay, Bolt

How would you rate Lilly Pulitzer?
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Reviews Summary

Lilly Pulitzer has a rating of 1.8 stars from 16 reviews, indicating that most customers are generally dissatisfied with their purchases. Lilly Pulitzer ranks 177th among Designer Clothes sites.

service
10
value
8
shipping
6
returns
8
quality
6
Florida
2 reviews
2 helpful votes
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TOTAL GARBAGE!
April 7, 2024

Sadly LP's prices have skyrocketed, everything. Including these are Made in China and the quality is AWFUL! Besides the fact I had to SQUEEZE into a 10 because they will not listen to tall ladies who need 11's and 12's.

When I submitted this review, I was censored so here I

Shame on you Lily

Date of experience: April 7, 2024
New Jersey
3 reviews
0 helpful votes
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I have tried to contact customer service through "Sunny" the bot, 3 times via contact us, and several times via phone. I remember when Lilly Pulitzer was a good brand and can see why it is dying.

Date of experience: April 25, 2024
Texas
3 reviews
9 helpful votes
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Purchased 1 shirt on-line. Returned it for an exchange. Filled out all paperwork in detail. Returned received. 2 weeks later called LP to ask where the exchange was. I was told they were busy but would get to it that week. Another week passed and nothing. Called again and was told a gift certificate was sent instead! However, no gift certificate was ever received and again requested the exchange. Another week passed and still nothing. Called again and was told that the item would be sent out that week. Finally received the item but they sent back the original item that I returned to them! Called again and requested a supervisor. I was told no one was available. Left a msg. Never heard from anyone. Called the corporate office and actually got a hold of the CEO! If his attitude is the example set, it is clear as to why this company has problems. He did nothing but rush me off the phone. To-date, Lilly Pulitzer has my money and have nothing but a headache. So sad really, nice stuff but who wants to deal with stupidity and dishonesty. Buyers BEWARE!

Date of experience: May 21, 2014
Virginia
4 reviews
12 helpful votes
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Love my Lilly
November 16, 2019

Excellent customer service- love the way they make the customer feel pretty and vibrant! I only wish they had more sales!

Date of experience: November 15, 2019
Michigan
17 reviews
29 helpful votes
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It takes 14-30 days from the time they receive your return to credit it back to your account,

Unacceptable!

Date of experience: May 5, 2023
Maryland
1 review
1 helpful vote
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GREAT customer service
September 14, 2023

The saleswomen were fantastic at the MontgomeryMall store. Couldn't be more helpful. Thank you! Greatly appreciate the thoughtful customer service.

Date of experience: September 13, 2023