Lilly Pulitzer is a vibrant brand known for its colorful resort wear and preppy fashion since 1959. Offering whimsical dresses, tops, pants, and accessories, the brand features bold prints and bright colors, blending style with comfort for effortless outfits perfect for the beach, parties, or everyday wear.
Lilly Pulitzer has a rating of 1.8 stars from 16 reviews, indicating that most customers are generally dissatisfied with their purchases. Lilly Pulitzer ranks 177th among Designer Clothes sites.
Sadly LP's prices have skyrocketed, everything. Including these are Made in China and the quality is AWFUL! Besides the fact I had to SQUEEZE into a 10 because they will not listen to tall ladies who need 11's and 12's.
When I submitted this review, I was censored so here I
Shame on you Lily
I have tried to contact customer service through "Sunny" the bot, 3 times via contact us, and several times via phone. I remember when Lilly Pulitzer was a good brand and can see why it is dying.
Purchased 1 shirt on-line. Returned it for an exchange. Filled out all paperwork in detail. Returned received. 2 weeks later called LP to ask where the exchange was. I was told they were busy but would get to it that week. Another week passed and nothing. Called again and was told a gift certificate was sent instead! However, no gift certificate was ever received and again requested the exchange. Another week passed and still nothing. Called again and was told that the item would be sent out that week. Finally received the item but they sent back the original item that I returned to them! Called again and requested a supervisor. I was told no one was available. Left a msg. Never heard from anyone. Called the corporate office and actually got a hold of the CEO! If his attitude is the example set, it is clear as to why this company has problems. He did nothing but rush me off the phone. To-date, Lilly Pulitzer has my money and have nothing but a headache. So sad really, nice stuff but who wants to deal with stupidity and dishonesty. Buyers BEWARE!
Excellent customer service- love the way they make the customer feel pretty and vibrant! I only wish they had more sales!
It takes 14-30 days from the time they receive your return to credit it back to your account,
Unacceptable!
The saleswomen were fantastic at the MontgomeryMall store. Couldn't be more helpful. Thank you! Greatly appreciate the thoughtful customer service.
Answer: They will never answer your email, social media posts, or live chat (always a robot).