LittleKnits

I have been buying on-line from Little Knits, a small family-owned company for more than ten years. I buy something almost every month. There has never been a mistake on an order. I have never wanted to return anything. I love their prices! Shipping is slower than some other places but the prices more than make up for the delay. They respond quickly to my e-mails and phoned questions. I know that if I see something I better buy it because their products are snatched up quickly. They always describe any fiber hortcomings so no surprises (i. E., if color isn't quite right, or skein is messed up).

I have been buying on-line from Little Knits for years. It's an adventure - sometimes they don't have what you want, or they don't have enough. But when you find what you want, it's at an awesome price and you can get some super deals. I've also been lucky in buying something on sale from someplace else and when I find that I need an extra skein or two, and I can't get it from the original source, I've had luck finding it sometimes at Little Knits. I had an issue with a recent order and Sue went out of her way to get it resolved for me- even calling the mill to try and get a color that I wanted.

I ordered yarn and was told the cost of shipping was $10.40 for Priority Mail. The package arrived in a USPS Priority Mail Padded Flat Rate envelope. Per USPS, the cost of mailing this item was $8.00. When I questioned why I was charged $2.40 more, I was told it was for insurance. Well USPS includes $50 for insurance in their base rate and I specifically opted for NO additional insurance. So, when I further questioned this and called to speak to someone, I was screamed at by someone who claimed to be an owner. She said I swore at her - I didn't and my husband was in the room when I called, he heard the call and I did not swear. She was screaming from the time she picked up the phone. I very calmly asked her to explain. She continued to scream. It's a shame that a customer who has literally done over $1000 in business with this company would be treated this way. So - beware of upcharging on shipping, the hidden insurance costs, and the worst possible customer treatment.

The product description on the website was not completely clear, and when I received the product I realized I was not going to be able to use it as I originally intended. I honestly thought there had been a mistake in packaging and wanted to let them know. Instead of apologizing, the reply was condescending and told me that the description was in bold and on the top of the page (it was not). I sent a return email pointing out that in fact it was not obvious and perhaps they should change the description - thinking they would want to make future customers happy and that was the end of it. I had not asked to return the product as I intended to keep it anyway (not worth the hassle of shipping it back at my own expense).

Much to my surprise I received yet another response, even ruder than the first doubling down on their statement that the disclaimer in the description was where they said it was (still wasn't), and told me I could return it if it was still in its original condition.
When I replied that I had not asked to return the yarn nor for any compensation I also stated I had not asked to be treated as poorly nor to be argued with I got a still even ruder response. I'm glad this person only answers to her "lord and savior" as she pointed out, but I still have to wonder - What Would Jesus Have Done?

I have been shopping from them for 7+ years. They have a good yarn selection and great prices. Nice people.

Little Knits advertised on their website Hikoo Kenzie yarn on sale 45-60% off with free shipping for purchases totaling $75 or more and free gifts. I made a purchase of $87.58 including 15 skeins of yarn, insurance, and $7.00 shipping. When I called Little Knits to inquire about the shipping charge, Susan told me that I could either get the free shipping or the sale but not both. I, then, read to her what was posted on the website and she still refused to honor what was posted. We agreed to void my order. I suggested she update her website to reflect the true sale. To that, she obliged. The company clearly neglected to reflect the correct sale on their website. They made an error and refused to own it. It's really a shame they were willing to loose a customer over a $7.00 shipping charge. A company that demonstrates stellar customer service and an appreciation for their customers would have honored the posting and made the correction to the website at a later time. Little Knits failed to honor the sale they advertised and it is for this reason I will NEVER do business with them in the future, regardless of how good the sale might seem. The good things is, I can buy yarn from anywhere in the world. However, Little knits will not be on my list of vendors with which to do business. BEWARE! If it seems too good to be true, it probably is not worth it. At least not at Little Knits.

Amazing variety of beautiful colourful sock wool, good quality and friendly staff,
Highly recommended