LiveCareer has a rating of 3.2 stars from 8,740 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter and great experience. LiveCareer ranks 4th among Career Advice sites.
We called to cancel an account that was cancelled 9 months ago with a documented email and they did not refund the money. I am opening a dispute with my credit card company.
2 days later: updated to 2 stars from 1 star.
After my credit card company contacted them I was able to get all my money back. They sent me an email stating that they were wrong and the account should have been canceled based on my email.
Paid 1.95 to print out my resume, did not sign up for a subscription. 5 months later notice they have taken over 200 dollars in recurring charges. Company is based out of San Francisco and preys on its bait and switch tactics. I feel robbed and angry. To their customer service, please don't comment on this review with your fake sincerity regarding your practices, if you cared their would not be nearly 600 one star reviews regarding your site. The CEO of this company is James Freundlich from New York, he has made millions from us suckers. This company actually has a manual for dealing with customers who feel they have been scammed. Do a search, you will find it.
Hi John M,
I’m very sorry that you have had this experience with our service. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com.
Best Regards,
Anna
LiveCareer
I have not had to prepare a resume in more than 20 years. Not knowing where to start, I found your sight to be very informative and easy to use. If not for the recommendations and tips I would not have been able to put together a resume. The choice of styles was great addition. I will certainly use LiveCareer again and pass the word to friends and family.
Hi Yvonne G.,
We are happy that you found the site helpful. Thanks for your recommendation and considering our service in the future. We wish you career success!
Best regards,
Anna
LiveCareer
They said my subscription had been cancelled but charges kept posting to my credit card. The customer service representative was a defensive jerk and of no help. They refused to refund my credit card charges after the date the subscription expired. Finally after multiple trips to talk to their supervisor and further investigation they agreed to the refund.
Stay away from this website!
Greetings Karla J, I’m very sorry that you have had this experience with our service. We hope that the final resolution have been pleasant to you. We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com.
Best Regards,
Live Career
Although I have a lot of experience in my field of Education, I was not sure how to produce a good resume that could capture the attention of prospective employers. I was in the process of changing employer. The last time I wrote a resume was 8 years ago. I decide to sign up with LiveCareer. On LiveCareer, I received so many helpful hints on how to prepare an outstanding resume and cover letter. I downloaded the cover letter and resume to my computer and tweaked them before sending them out. Within two weeks, I was interviewed, and given a position with a company. I decide at that point to cancel my membership with LiveCareer, since I was no longer going to use it. The cancellation process was hassle free, and the young lady who processed it was very courteous, organized, and professional.
I would greatly recommend LiveCareer to anyone who wants help in producing great resume and cover letter.
Rating of Website: 5 stars
Hi Hilton T.,
Congratulations on your new job! We are so happy that you had a good experience with our site and customer service. We wish you all the best.
Best regards,
Anna
LiveCareer
Like many other people, I signed up with LiveCareer in order to easily make a resume. I paid for the 14-day trial, but forgot to cancel my subscription after that, as being a college student can be rather distracting. Two months later, I discover the two 40 dollar payments on my checking account. Naturally, this was rather distressing, so I contacted customer support. Thankfully, they have stated that they will be reimbursing me in full for both months of payments. If the transactions aren't posted within the expected time, I will definitely be making contact with them again.
Decent service, with some rather tricky billing guidelines. Also rather expensive. If you can afford it, it's not a bad service. But if you are currently job-hunting, or are low on funds, I would recommend just creating a resume on your own.
Thank you for the feedback Connor T. We are committed to providing great customer service. We take all feedback very seriously. Feel free to contact us if you need further assistance on any of the concerns that you may have regarding the service.
Best Regards,
Livecareer
With the help of their resume and cover letter tools I got multiple interview requests and job offers. Whether that was due to the help of their product or just my overall awesomeness, who knows?!;-) Subscription is a little pricey but worth it for a month or two. They clearly state that you will be enrolled in reoccurring monthly payments when you sign up, so be mindful of that. When you want to cancel, just live chat with them and it's a simple process. Alejandro and Andres were very helpful both times I live chatted. They offered reduced pricing to keep me from cancelling (as low as $4 a month for life). Very temping. Would use again but hopefully I won't need to. B-)
We appreciate the positive feedback, Tyler, and we’re happy to hear that we were able to help you in your job search. We’re also proud to know that Alejandro and Andres were able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
And by the way... Congrats on the new job!
This is a Scam! Build your free resume, pay $1.95 to print it so you can hopefully get a job right? Watch out because you just Signed up for them to take $40 a month out of you! Forget the 24 hour support! If you have an hour or two kill then you might reach someone. What do you get for that $40. Well the customer service rep who we will call Peggy (because dude sounds like Peggy from that capital one scam commercial lmao!) Couldn't answer that for me. Long story short if your looking to get screwed then go spend the hundred on a hooker, at least the hooker isn't gonna screw you with fine print! Beware!
Hi Mr P.,
I’m very sorry that you have had this experience with our service. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
A monthly subscription makes it easy for our customers to customize the resume and cover letter for each position for which they are applying, and also to avoid interruption on the service.
Please contact me directly with the email address you used to create your account so I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
This $#*!ing website charged me for 12 months. I just realized that I was being charged on my AmEx for something that I never used. The last time I used this website was to make a resume for my Technical Writing class for a trial period of $3. It's weird that nobody seems to be interested about the voice of these many people who were cheated by this cheap money making act. They took more than $400 from mt credit card. Be aware folks! $#*! LIVECAREER.COM!
Dear Sam,
Thanks for your comments.
We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel anytime and if you don’t cancel your subscription, we will bill you at the monthly rate of $34.95. We state this feature on your payment confirmation page and again give you this information when we send you your payment confirmation to the e-mail address that you use when you signed up. We give you multiple ways to cancel your subscription: By phone, live chat, e-mail or you can even go to our website, where there is a self-cancellation feature under the “My Account” section to avoid incurring this charge if service is no longer needed.
If you have any questions regarding your subscription our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best Regards,
LiveCareer
I had a wonderful experience with Live Career. Their website is very user friendly and offers a wide range of choices in concert with looking for a job. Great for preparing to get out in the market with a clear awareness of what is necessary for today.
Hi Jill B.,
We are so glad that you had a good experience with our site. We wish you the best in your career search.
Best regards,
Anna
LiveCareer
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
Hello, Judy -
We sincerely apologize for this whole misunderstanding, we absolutely understand your concern. Our goal is to make sure you’re satisfied with our service. If we’ve fallen short on that for you, we deeply apologize. If you ever need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.