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Let’s get you hired!
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
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I like the way the program gives options to complete each relevant field.
Very nice looking templates - makes it easy to update and complete - thank you - it saved me hours of work!
Thank you, Diana, your feedback is always welcome!
A thief
Your website boomed out and never gave me my resume. THIEF - Will tell it to the entire WEB!
We’re deeply sorry to see your rating towards us, Coreen.
We always want our customers to have the best possible experience with our products or services, and we’d love to see if we can find a way to make that happen so please be on the lookout for a private message from us shortly in order to obtain your account details
Thank you!.
Very impressed with the resume I was able to create!
Thank you, Sharone, for sharing your feedback, we’re excited to hear you feel that way about our builder.
What I found disappointing is you advertised a FREE resume writer and at the end of configuration you end up charging a fee. That is not FREE!
To clarify, Tim, we offer two types of accounts, the first one being a basic access account that gives you the chance to try out our builder before deciding to purchase our premium features, this account allows you to download a plain text version completely free. We also provide a full access account for a small fee that grants you 14-days to print, email, or download your documents using our copyrighted templates, but these features are NOT listed within the free account.
In addition, we do offer a 100% money-back guarantee for our 14-day trial if you are not satisfied with our services.
Quick and easy. Saved a lot of time than the traditional method of preparing a resume.
Thanks, Diane, for sharing your experience with us!
Very simple and easy to make my resume, I apricated the help with word choices and spell check
We appreciate the feedback, Alex!
I have never been unhappy with my experience with this website. It is fairly easy to navigate and gives many options. When I have had to speak to someone they are always responsive, professional and polite.
We're thrilled to hear that you enjoyed your experience with us, Shari!
Great service, only just angry I didn't know I had to pay for it afterwards but I guess that's how you make money so I am neutral.
We’d like to clarify that our basic access accounts allow you to create and download a plain text version using our examples and tips, Olivia.
However, if you would like to download, print or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you’ll need to subscribe first for a small fee which we offer a 14-day trial option.
In addition, we do grant a 100% money-back guarantee for our trial fee if you are not satisfied with the end result!.
Super fast and easy to create a professional resume. I will cancel the subscription, but definitely worth $2.95 to create a resume in less than 30 minutes.
Thank you, Harmonie, your feedback is much appreciated!
Great service and fast and easy!. Highly recommend it.
Thank you, Paul, for sharing your satisfaction with us!
Easy software to use, great for anyone needing to update their resume!
We’re thankful for the amazing feedback you have given us, Charles!
Great database of occupations along with duties, tasks and jobs as they relate
We appreciate you taking a moment to share your satisfaction with us, Todd!
Purchasing the subscription was a little clunky and difficult but other than that pretty good.
Thank you, Kyle, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
Easy to use, formatting a little hard when trying to cut and paste but figured it out.
Thank you, Francine, for sharing how easy it was!
I thought it would be hard to navigate, and build my resume, but it is not. The site is user friendly, and very easy to access the information that I need for my resumes and cover letters.
Thank you for sharing your satisfaction with us!
Excellent; a complete life-saver in my time of need!
We appreciate you detailing your satisfaction with our builder.
Super easy and takes the stress out of creating the template.
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
I love how this website takes the guess work on how to phrase your important bullet points!
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
Super easy and worth a few dollars to save the headache of trying to create on my own
Thank you, we truly appreciate your feedback, happy customers make our days brighter.
Answer: Our free account gives you the opportunity to try out our resume builder before deciding to purchaser ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of your resume for free. To be able to use all premium futures of the service we offer customer a 14 days access for $1.95 and we indicate up front that it will auto renew after the 14 days and that it can be cancel at any time. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. We are very committed to providing great customer service. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can email me at customerservice@livecareer.com or send us a private message here, we will be more than glad to address all your concerns. Best Regards, Live Career
Answer: This is what the site advertised: For 14 day access, $14.95, and for a year $39.80. However, signing up for ANY service aloows the site to store your payment information for further billing, and getting in touch with them, much less obtaining help is nigh impossible. After two weeks they will pull $39.80 MONTHLY from your payment method (please see my review and others on Google and yelp for further verification of this).
Answer: Do not use this site!
Answer: I had to cancel my Debit Card account with Bank of America, because the Bank refused to block LiveCareer from my account. I wonder if they are in cahoots or what? I believe a class action suit may be required so we can get our funds back.
Answer: Call your bank and change your card number Call them and let them know you have contacted your bank and will contact the better business bureau of you don't get a full refund. Then contact the better bBB and file a formal complaint. You will have a refund within a week. That's how I got my money back
Answer: Dont waste your time trying to contact them. I went to my bank and had all future billing refused AND I went to the State Attorney General and reported them.
Answer: Hello, Sarah - Thank you for getting in touch with us, our subscriptions are auto-renewing, we have a continuous billing feature that charges your account after the 14-day period and every month for the regular price afterward. However, if you are only interested in the 14-trial and wish to avoid any recurring charges simply cancel your subscription before beforehand. We hope that this helps clear things up for you, if you have any other questions or concerns, please let us know. Best regards, LiveCareer US
Thank you, Daniel, for sharing your feedback and rating us with five-stars!