Overview
The company's customer service approach is characterized by a mix of commendable support and significant concerns regarding billing practices. Many customers praise the helpfulness, professionalism, and genuine nature of the representatives, noting positive experiences in resolving issues quickly. However, a troubling trend emerges with numerous complaints about unauthorized charges and difficulties in canceling subscriptions, leading to feelings of frustration and distrust. While the quality of the service, particularly in resume building, is acknowledged, the company's billing transparency and communication practices require urgent improvement to enhance overall customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Very easy to use. Was great that you can enter your information once and then change the style and formatting without having to retype or edit anything. Highly recommended!
Hi,
2 weeks ago when spending time with a friend we discovered your website.
1. It was an easy to use website and between us my friend and I produced a wonderful CV to help her return to the job market in her late 40's after 27 years looking after her disabled sister.
2. The CV has given her confidence a tremendous boost.
Drawbacks
Lack of clarity that we would have to pay for this service. We got to printing it out and there was a request for payment details and my friend had not brought these with her so I paid it for her, planning to cancel after a few days once Paula had decided whether she wanted to make any changes.
Paula did not want to make any revisions so I intended to cancel the monthly standing order and forgot about it until today.
May increase your customer base if you send an email reminder after 10 or 12 days informing that the 2 weeks is nearly up and explaining what the benefits are on offer if the customer continues their monthly payments.
AS it happened when I rang today I was refunded the £16.99 that apparently went out of my account yesterday Aug 30th. I am very thankful and will heartily recommend your company. Thank you
Hi Sue,
Thank you so much for sharing your excellent experience about the Customer Service provided. We are committed on providing a great customer service, rest assured that you will receive a quality customer service from all our agents at LiveCareer. Our service is designed to be easy to use without compromising quality of the finished product. We have taken note of your feedback and let me assure you that we are constantly working in offering you a better experience with us. We appreciate your detailed and remarkable feedback, it's very important for us.
Best Regards,
LiveCareer
Awesome! For every 100 all hype bull!@#$ websites there is 1 gem like this. I paid $1.95 for the trial period access (7 or 10 days I think). In less than an hour I had turned my resume from boring and forgettable to classy and attention demanding! I went to a job fair and had 8 companies actively trying to hire me. I took the one that made the most sense for me and completely forgot to cancel my "trial" subscription. Oops. I ended up paying 2 payments of $40.20 by the time I figured out what the bill was on my statement. Clicked on the online chat to cancel and it was fast and easy. I got an email confirmation of cancelling before the online chat came through that Julie had cancelled my account. The actual product is great. Resume building is such a pain and nobody wants to do it. I know people that don't try to get jobs they want because they procrastinate on updating and making their resume current and attractive to employers. Even if you forget about it and pay an extra $80 bucks it's still worth it.
Hi Chris L.,
Congratulations on your new job! We’re so happy that you loved our site and service. We wish you all the best in your new career.
Best regards,
Anna
LiveCareer
I made a trial account MONTHS ago. Used it once and never used the site again OR signed up to continue usage. I don't even know if they've been charging me since before 2016 but for the past THREE MONTHS, they have taken 3 $40+ payment from my account totaling over 120 dollars UNBEKNOWNST TO ME,,, for their site that I ha e literally used ONE SINGLE TIME! They are scammers and thieves! I AM LIVID! They will NOT continue to get away with stealing from people!
Greetings Megan P,
We are very sorry that you feel this way and have had this experience with our services Megan. We are more than willing to assist you with your concerns. We have sent you a private message so we can assist you in a secure manner.
Regards,
LiveCareer
So easy use, really liked the helpful tips and affordable prices! In the past I spent over $200 on a professional teachers resume- this was so much more affordable!
Hi Diane M.,
We are glad that you liked the site and we were able to a help you. We wish you career success!
Best regards,
Anna
LiveCareer
By far helped me out with what I needed 10/10 would recommend because was by far satisfied. Also customer service is really nice and helps you out a lot
Hello, Jessica:
You just made our day, thanks for scoring us with 10/10!: D
We strive to make all of our customers happy and we take every feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
It is always important to think of the customers' needs first, while remaining friendly and I think David did an excellent job. Keep up the good work David! Kudos!
Hi Felicia,
We appreciate your feedback! We have the same vision as you, and that is why customers' needs are our priority always. Thank you so much for sharing your excellent experience about the Customer Service provided by David.
I appreciated how nice Patricia was when I called and had questions about LiveCareer. My phone call was answered quickly and got everything token care of by one person.
Hi Peter,
We’re proud to know that Patricia was able to provide assistance with your request. Since we’re committed to providing top-notch customer service, reviews like this one really make our days. Thank you so much!
No they are just another Scam. They are using unauthorized with from Debit card accounts.
Do not trust this unethical comp[any at all.
Use them at your own risk.
Hi William P.,
We provide effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. Please email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
Super easy to build resume, but wish you would let consumers know they have to pay upfront before allowing them to create their dream resume. LOL good strategy though.
Thank you for rating us and for your feedback, Angelica! We're always happy to hear it.
For the latest employment news and career management advice, follow us on:
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STAY AWAY from this website. I used the site to make a resume and after paying 35.99 for a subscription so I could download the resume, it didn't look anything like what I had made in any of the downloadable formats. Of course I requested a refund immediately and they denied it. I didn't even take anything from this website and they will not honour a refund. Bunch of scum. DO NOT WASTE YOUR TIME OR MONEY
Greetings Emily, We're very sorry that you feel that way. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. Your obligation to pay fees continues through the end of the subscription period because the cancellation will avoid the auto renewal but you will still have access to the end of the billing cycle and that is stated in the terms and conditions #35. (https://www.livecareer.com/terms-of-use)
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at customerservice@livecareer.com
Best regards,
LiveCareer
I found the whole process so much easier with the excellent choice of templates PLUS the suggestion phrases to plug in that are relevant to your title... loved those!
Thank you for the glowing review, Wendy!
Very helpful when I was in a struggle for words to show my strengths and skills. It allowed me to follow along and focus where I needed help, everywhere!
Thank you, Hollie, we're always here to land you a hand!
I was very happy with the results that I received when I used your template to create a cover letter, it was well written and professional. Thanks Jacqueline M
Amazing! We're so grateful for rating us five stars and that you're satisfied with our service!
For the latest employment news and career management advice, follow us on:
LinkedIn: https://www.linkedin.com/company/livecareer
Facebook: https://www.facebook.com/LiveCareer
Twitter: https://twitter.com/LiveCareer
Instagram: https://www.instagram.com/livecareer/
Pinterest: https://www.pinterest.com/livecareer/
THEY WILL TAKE MONEY FROM YOUR ACCOUNT.
The service is very helpful and I appreciated the resume formats etc, BUT they are very sneaky. They charge an initial $1.95 to your account and then after the 14 day trial period they will "renew" your subscription "hassle-free" for $34.95 UNLESS you cancel your subscription within those 14 days
When I saw the charge on my credit card I called them immediately and complained. Two of their suctomer service representatives hung up on me until the third one put in a Refund Request for me. I'm still waiting to hear back...
Total scam
Dear Kelly,
Thanks for your comments.
Kelly, we take great care in letting our customers know what they are subscribing to. We are very clear that when you subscribe there is an auto-renewing feature for which you can cancel anytime and if you don’t cancel your subscription, we will bill you at the monthly rate of $ 34.95. We state that on our subscription sales page right before you enter your card information and again send you those details on the payment confirmation email. Multiple ways to cancel was also being given: by phone, via email, chat and through “Account Settings” online.
We apologize for the inconvenience if you were being disconnected twice, there might be technical issues. With the refund request, it normally takes 2 to 3 business days for it to be posted back on your account. You can follow it up by calling our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com.
Best Regards,
Livecareer
I'd like to Thank Aris who was very helpful, kind and patient with me... she helped clean up my pending resume and I couldn't have done a better job... Thank You Aris!
Sincerely,
Nancy Ritchie
Hi Nancy R,
We are glad that Aries was able to help you. We wish you success in your career!
Best Regards,
Anna
LiveCareer
So far the resume building application has been easy to use and with success however, I am appling for a full on career position and will see if and when it lands me the job.
Thank you, for taking the time to let us know your feedback, we’re always happy to hear it! We’re constantly looking to make our products and services better and listening to our customers is a big part of that.
Live Career? Or Death to the unemployed? THIS WEBSITE IS A SCAM! THEY ARE A BLOODSUCKING SCAM trying to take advantage of the unemployed! I paid 1.95 to make a resume and then I just checked my bank account this morning and they had charged me $39.80! THERE GOES MY GROCERIES FOR THE NEXT 2 WEEKS. I'm a poor college student, so I called their customer service and a "kind hearted lady" named Vanessa told me basically that I should have read through things better when I paid for the resume. AWESOME! What happened to making the world a better place? MAY GOD HAVE MERCY ON YOUR SOULS.
Hi Christian F.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
They tell you that they will charge you only for $1.95 for 14 days and you can subscribe for monthly if you wish. Well, if it is not your wish, that doesn't matter because they charge you for $38.90 anyway! I tried to create a new account and checked if anywhere in the process they tell you that you will automatically be charged after 14 days, no they don't! I claimed a refund and of course they disappeared. No replies to my emails. Live customer representative have become 'unavaliable' for some reason. Oh, by the way, when I first contected them throug their live chat I said I do not accept this payment, I want my subsription to be cancelled and claime a refund. At this point this was what they offered; would you like to pay $3 instead of $38.90? You will have exactly the same benefits! This is total scam, don't fell for it!
Greetings Ozge E, We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings. If the client want to use the service for the 14 days only, they only have to cancel their subscription within the 14 days access and the subscription will not auto renew.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at customerservice@livecareer.com
Best regards,
Live Career
Do NOT fall for this site! Yes, you can view sample resumes and cover letters, and do the "free 14 day trial" but YOU BETTER make sure you get a confirmation e mail when you cancel BEFORE the 14 days expires, or else YOU WILL be charged $35.65 immediately! To make things even WORSE, try calling them about it! You'll wait forever for an answer, THEN when they try to look up your e mail that you KNOW you sent them canceling the subscription, that's another 14 minute wait! Don't waste your time!
Hello Chanin,
Thank you for your comments.
Chanin, we make every effort to let our customers know that our subscription service is auto-renewing and that if you don’t cancel before the end of your trial, we assume you want to continue using our service. We offer many ways to cancel your subscription – e-mail, live chat, or by phone. You can even go to our website and cancel your subscription from there.
We’re not quite sure what happened with the 14 minutes you state you waited on the phone. Our representatives are trained in finding an account, even if the caller cannot recall what e-mail they used when they opened their account. We pride ourselves in offering excellent customer service to all our callers, and we will certainly look into this extended period of waiting that you experienced. We do hope that you were able to resolve whatever issues you had with our website. So, our apologies to you that you suffered this frustration.
Thank you again for your comments.
Sincerely,
LiveCareer
At LiveCareer.com, we’re all about giving you the tools you need, from resume templates to a cover letter builder, to land the job you want. Our team includes career development experts, certified resume writers, and passionate professionals, all laser-focused on helping you get hired. See why professionals place their trust in LiveCareer Resume Builder to improve their online job search by reading our user reviews.
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With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
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Hi Jennifer H.,
We are happy that you found the service easy to use. We appreciate you recommendation. We wish you career success!
Best regards,
Anna
LiveCareer