Do NOT special order furniture from Living Spaces. I special ordered two ottomans and four pillows on October 16. I was told the pieces would be delivered between November 13-27. I financed in their o%deal. I was told I wouldn't be responsible to pay for any of it until it arrived in my home. (I was worried with it being special order that it would be wrong or not come in time, so I didn't want to pay until I received it). I knew from the get go that something was wrong. I got the receipt for the ottoman and pillows and I started getting notices about the ottomans being ordered but nothing about the pillows. I called the number ( you can't talk directly to the store) and they kept telling me they were ordered and it would all be fine. Then I received a bill for the pillows even though I was told I wouldn't until they arrived at my home. I called again and they said that is the way the pillows are and they would arrive in a few weeks. I called last week to check the status of everything since we are getting close to delivery time. Still told everything is fine.

Today (November 16) I get and email about setting up delivery of the ottomans. So I fill out the form on the automated system to get an update on the pillows. The email response says they will be delivered in 8 Weeks! So I call to see when the pillows are coming because 8 weeks can't be right. The first person tells me, the pillows were just ordered TODAY! Mind you I have already been charged for them and have paid the bill as it was due on November 15. So I ask to talk to a supervisor. I'm told that one would call me back in a few hours. I said no, I want to talk to one now. So after waiting on hold for a long time, the man comes back on, says hello, then hangs up. So I call again. After having to go through the whole situation again, because they won't just get the supervisor, I'm told the supervisors computer is down and he will call me back in 10 minutes. 40 minutes go by and no call. So I call back again. By this point I'm beyond mad. The lady tells me that supervisors have up to 48 hours to call you back. She looks and lo and behold the pillows were just ordered TODAY. She said they messed up on the order and had just caught it, which doesn't make since because I have been saying since day one something was wrong with the order.

So now, I'm having to wait for my local store to call me back, which again can be 24-48 hours to cancel the order.

I understand that people make mistakes. My issue is that I have said since the get go that something wasn't right but NOBODY would listen. They kept telling that it was all fine and the pillows would probably even arrive before the ottomans.

Their customer service department is nearly impossible to deal with and you can't talk to anyone local. If you want a furniture company that you can deal with and get answers from this is not it.