Shocking. They sent me the wrong items. I ordered haircare and got cheap makeup. I've been on chats with them for about 2 days and it's still not resolved. I will never use them again.

Sequence of events:

Order items. Bond repair and Hair Creme
Item received - Make Up Brush and Contour stick.
No easy way to contact. Start webchat. First woman struggled to understand difference between hair product and make up, despite sending pic of order and items received. She cuts me off after I question her abilities.
2nd person cuts conversation after I send pictures.
After this I contact bank for chargeback.
3rd person says he will send replacement + £10 credit and code to send items back. Great.
I contact bank and cancel chargeback.
Get email saying LF have cancelled order and £10 credit.
Send 3 emails and Imessage chat. They take 24hrs to respond to each. Every time I then respond, the chat resets so you have to explain the LOOOOONG issue all over again.

Finally get a reply saying they have refunded because the chargeback went through. Zero response about why THEIR mistake resulted in 2 days of my time being wasted, why their staff are so dim, why im being penalised as the products are now more expensive.

I can imagine coming across 1 useless agent but 6? Where do you find these staff?

TLDR - Maybe they have decent staff (Doubtful) but if order goes through ok and they know to put the square shape in the square hole, (again doubtful) you're probably ok. If (most likely) they are trying to shove that square into the cirle hole, you'll be collecting your pension before they even understand, let alone manage to fix it.