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Lumosity

How would you rate Lumosity?
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Thailand
1 review
4 helpful votes
Follow g v.
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Worst customer service I have ever seen. No response for 8 days. Stay away from a subscription to this site.

Date of experience: January 4, 2014
Wyoming
2 reviews
5 helpful votes
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Garbage/scammers!
September 29, 2019

Signed up for the alleged free version, at the end of the month they charged $99 that wasn't authorized.

Date of experience: September 29, 2019
Montana
2 reviews
15 helpful votes
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I sure hate to be negative, but I DID like this app. I give it no stars (but have to give one) because it is way too expensive. There are free games online that allow you to build neurons. The games are very limited via the app compared to a computer, it's not worth it. Yet more importantly, it gets no stars because if you sign up for a yearly subscription and do not know that you have signed up for auto-renewal this company feels that it is not important to let you know that you have. All of the auto-renewals or auto-payments that I have set up send advanced warning that your credit card/bank account is about to be charged to my email or my phone. This includes Apple, my isp, my car payment, my phone, the water softener people, Godaddy, and this list goes on. They also let you know that your account has been charged. Not Lumosity. Yes, my credit score has been damaged because of a payment made with a credit card that I was not using anymore, and, therefore had no reason (so I thought) to check its balance. In fact the last and only time it was used (at the time of my original post) was to renew my Lumosity subscription. This is one of those "There ought to be a law" situations.

I have update this review and tried to improve the grammar to please one positive reviewer (who probably works for Lumosity). There may be a run-on sentence. My apologies. However, MORE IMPORTANTLY:

Since posted my review has received 53,246 views. And, Lumosity has lost to the FTC and has to pay $2M for deceptive advertising:

https://www.ftc.gov/news-events/press-releases/2016/01/lumosity-pay-2-million-settle-ftc-deceptive-advertising-charges (My apologies to all the positive reviewers; you are being duped).

Now, if only there were laws in the US that prohibit hidden automatic charges. After rebuilding my credit, it was destroyed over the $79 membership. BTW-After contacting the Attorney General and getting partial resolution over two years ago (They paid me back the fee and late charges and canceled my membership, but my credit is still badly dinged), Lumosity still sends me about an email a day to play their games, yet they were unable to send an email to remind me of my auto-renewal.

Date of experience: August 4, 2014
Washington
1 review
15 helpful votes
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You cant talk to customer service... I'm on my 6th day waiting for a refund... any business that avoids their customers, I AVOID THEM.

Date of experience: July 15, 2014
Alabama
6 reviews
20 helpful votes
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It's an 'ok' game thing - but definitely not worth a monthly fee.

If it was a $1 to $5 one-time payment that would be ok... who pays a monthly fee to play a phone game for 5 minutes a day? The only increase in brain activity you should have dear gamer, is to understand that.

There are a lot of free, fun games out there that are mentally challenging, and some great ones for ONE PAYMEMT of $2.99 or less.

Also - did'ja ever notice how a lot of reviews mention the same negative experience? I see a whole lot of reviews mentioning problems with the payment, & not getting the game, or the game not working properly & little or no tech support...

The game asked me to review - and on that review forum I saw many of the same issues mentioned. Here by those who embarked on monthly or yearly payments.

Also saw a lot of comments about how boring the repetitive free game is, & the inability to even replay some of those.

I found it weird that I could replay some of the games & improve my final score, even if I missed 1 or 2 more than on a previous score. I think the game does this to falsely build your ego - makes you think you're smarter - if your 'smarter' then by a sort of psychological-innuendo you should be getting bored with the 'easy' free version & be psyched (& apparently hypnotized) to pay not only for the game, but continually pay for it monthly...

On that same review forum, after several of the same poor reviews, there was an extreme rash of one word-praise reviews, or no comments, just 5 stars, making it pretty obvious everyone & their cousin affiliated with Lumosity glommed-on to boost ratings.

So herein is wisdom, if you wish to increase your apptitude, heed these warnings so many have shared, and research other interesting, challenging that aren't tryin' to scam ya.

Date of experience: August 16, 2017
Connecticut
2 reviews
15 helpful votes
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BORING
December 27, 2015

The only way to improve you score was to use a faster computer. Very boring.

Date of experience: December 27, 2015
Italy
6 reviews
70 helpful votes
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A bit disappointed
May 31, 2015

They draw you in and then start trying to sell you a million things.

Date of experience: May 31, 2015
New Jersey
2 reviews
12 helpful votes
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Waste of time
February 19, 2015

I could go on but it will waste my time. Do UR research. Really it was a waste of time.

Date of experience: February 19, 2015
Massachusetts
1 review
5 helpful votes
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Stimulating
January 12, 2017

I really enjoy the challenges and the games are FUN I play this stuff everyday and I like creativity very exciting.

Date of experience: January 11, 2017
Illinois
1 review
1 helpful vote
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It says it is free and then when (it thinks)it has you hooked. It asks for money

Date of experience: September 21, 2013
Florida
1 review
1 helpful vote
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Very poor tech support
November 3, 2013

Very poor tech support. There is no way to speak with managment or coaches.

Date of experience: November 3, 2013
Michigan
1 review
1 helpful vote
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Horrible customer service! I have called and emailed with no replies.

Date of experience: November 7, 2013
North Carolina
1 review
9 helpful votes
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Impossible to contact a person. Don't let them get any of your information. Rip off

Date of experience: November 17, 2014
Carl-Axel D.
Sweden
1 review
4 helpful votes
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Fun interactive games, much better than alternatives

Excellent customer support!

Date of experience: August 10, 2016
Oregon
9 reviews
13 helpful votes
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I've tried this for 1 month and i'm not impressed.

Date of experience: March 13, 2014
Massachusetts
1 review
15 helpful votes
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I love this site!
December 28, 2014

I love this site! The games are straight out of lots of IQ, memory, neuropsych, and visual-motor integration tests that I administer. They are fun, addictive and definitely keep you on your toes. The only blatant drawback I see is that if the games are standardized (mean =10, SD=15 etc.) when comparing yourself to others practice effect would be a significant confounding variable. However, I'm sure the comparative measure is purely for entertainment purposes. So tell the budding lumogame junkies not to put MENSA on the speed dial just yet.
The graphics are retro, the response on my IPAD is awesome and I haven't had any technical problems with the site at all. Also, you can play three games a day, each as often as you like without joining and if your up late at night, sometimes you have free open access to all the games. Oops, that may not last too long.
Anyway, I really enjoy LUMOSITY, check it out, it's a bit challenging in the beginning but once you get the hang of it...

FOR FELLOW PSYCHOMETRICIANS: It's BRIEF, STROOPISH, NEPSYISTIC, WISCTASTIC, AND WRAMLISH, and suitable for TONI, most Pearsons as well as KAUFMANIACS!

Date of experience: December 28, 2014
New Jersey
1 review
9 helpful votes
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Bad bad bad bad bad bad bad bad bad bad bad badbad bad bad bad bad bad bad bad bad bad bad bad bad bad bad bad

Date of experience: March 5, 2017

Overview

Lumosity has a rating of 2.1 stars from 241 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lumosity most frequently mention customer service, credit card and auto renewal. Lumosity ranks 908th among Games sites.

service
27
value
32
shipping
8
returns
16
quality
28