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Luna Warehouse Reviews Summary
Luna Warehouse exhibits a polarized reputation among customers, with some praising its competitive pricing, efficient delivery, and a wide selection of products. Positive experiences often highlight quick shipping and satisfactory product quality, particularly for decorative items. However, significant concerns arise regarding customer service, particularly with return policies, unresponsive support, and product inconsistencies. Many customers report frustrations with receiving incorrect or damaged items and facing challenges in obtaining refunds or replacements. Overall, while the company offers attractive pricing and a user-friendly experience, its customer service practices require substantial improvement to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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My wife and I bought an outdoor light on June 21st. It was delivered broken. When you call customer service they put you on hold and never answer. This costed me over $300 and have not spoken to anyone personally on the phone. This is the worst experience I have ever had with a company in my life. All I want is a refund and I would be more than happy to give their broken package back to them.
The light fixtures I ordered were very cute I haven't seen anything like them on any other site. I order them and they came very quickly even though they cautioned that with the COVID it may take longer. They were perfect and I am very happy.
I saw the item I wanted. I submitted the number of items I wanted to the sales department. I asked if I could get a better price. They were able to do so. Turn around time less than 24 hours.
I saw the item I wanted. I submitted the number of items I wanted to the sales department. I asked if I could get a better price. They were able to do so. Turn around time less than 24 hours.
They had the best prices on the items I was looking for and delivered them quickly! A great help in our time crunch during our remodel.
Order placed, will see if I get what I ordered in a timely fashion. Well, I haven't got the fan I ordered yet and customer service never answers the phone. Buy elsewhere.
Online ordering was a breeze. The order shipped quickly, and we had our lights on a few days. They were easy to install. Thank you for making it so easy. The finally touch on our home.
I attempted to purchase 4 lights and was pretty excited because the site had a great selection. However, it doesn't reflect how many are in stock or whether they are even in stock. I get an email notification that my part of my purchase would not be fulfilled due to items being discontinued. (I initially thought. No harm no foul) I requested a cancelling my order since these items were meant for the front of my home which means I can't mismatch. After a week, I started receiving my refunds and it came in partial quantities. I didn't receive the full amount, missing about 100 dollars. I sent an email and was told that their policy is that they can't refund clearance items. This is why I writing this review... I would understand if I received the product or products that were on clearance and in stock but I didn't. I never received the product but I am not getting my money back but they will still attempt to sell the products since they have it on their shelves? I feel this is a scam and should be noted by other customers. This is dirty and wrong!
Lowest price $60 off - a light fixture that's tempted me for a while - delivered today, about a week. Nicely packed and perfect!
Definitely will order from Luna again!
The website is easy to use and the prices were very reasonable for the quality of the products. Excellent selection, superior pricing, very good communications and fast delivery.
The website is easy to use and the prices were very reasonable for the quality of the products.
Luna Warehouse continues to refuse to refund me for a delivery that I never received because they messed up the shipping address and required verified signature at delivery. Fedex was to return the item to them and it appears to lost in their system. I am now forced to file a complaint with my credit card company to collect a refund that way.
This was 4th purchase from Luna, the other 3 went fine, this was one is a disaster. Not the company I thought they were.
I had ordered a Kichler Bowden fan from Amazon on May 29th. I'm a prime member so it made sense and they promised delivery by June 4th. It was shipped and sold by 1stop lighting through Amazon. It still had not arrived on June 9th so I cancelled and ordered from Luna Warehouse. Not only did I get a better price but it arrived in just a few days. No issue, no problem and the fan looks great and works perfectly. I will absolutely buy direct from Luna Warehouse again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Nick,
Thank you for your review. We are happy that you were able to get the product you were looking for, and appreciate our customer offerings such as fast and free shipping! We hope you continue to enjoy shopping at Luna Warehouse in the future and consider signing up for our free membership program for additional future savings at https://www.lunawarehouse.com/secure/signup.aspx. Thanks again!