Mirror was shattered upon opening, very disappointed
After shopping various sites I found the best price on Luna website and free shipping
Competitive pricing. Easy to navigate through the website.
Competitive pricing. Easy to navigate through the website.
Producrs easy to order and the website was easy to navigate and finalize my order. Pleased with turnaround time for delivery of my order.
Easy to order and website easy to navigate
Found what I was looking for easily, and the discount made it more affordable for my client.
Found what I was looking for easily, and the discount made it more affordable for my client.
Shopping on the site was easy and great discount. Fast shipping too!
Haven't installed yet but fixture received and looks great!
Quick response to email and resolved issue at hand.
Very Happy
One lamp arrived broken, but, your team made it right very promptly.
Great Service - thank you. Very prompt and arrived on time!
Easy to order online and good product. Fast shipping
Overview
Luna Warehouse exhibits a polarized reputation among customers, with some praising its competitive pricing, efficient delivery, and a wide selection of products. Positive experiences often highlight quick shipping and satisfactory product quality, particularly for decorative items. However, significant concerns arise regarding customer service, particularly with return policies, unresponsive support, and product inconsistencies. Many customers report frustrations with receiving incorrect or damaged items and facing challenges in obtaining refunds or replacements. Overall, while the company offers attractive pricing and a user-friendly experience, its customer service practices require substantial improvement to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members