Lunss

Ordering process went smoothly, well made dress, high quality fabric, good customer service, dress customized for me and turned out perfectly.

Lunss dealt with me in the worst way possible. I hate myself for trusting them, with my court wedding dress. Since i cant afford ashi studio design. I figured i should ask these fools if they can sew me something similar. They assured me that they could sew the design, instead of just admitting that they cant do it. I received a horrible looking thing from them, that couldn't even fit me and they claim that it cant fit because I sent them the wrong measurements but they have nothing to say about the awful design they made. What they sent to me does not remotely look like the ashi design. They wrapped the dress like a piece of trash in a tiny bag. The packaging was so horrible that the boning of the petticoat inside was so badly bent that they could not get straight, even after 4hours of ironing, the boning never got back its shape. It was destroyed. I have asked them to even give me back half of the $350 I paid for this and they wont give me anything. I have been back and forth with them and my bank for months and they still wont give me anything... I paid 350 dollars gabbage. Even if this dress fit, it looks so horrible that its unwearable. Please everyone, learn from my mistake. DO NOT DO ANY KIND OF BUSINESS WITH THIS PEOPLE. THEY WILL TAKE YOUR MONEY AND SEND YOU TRASH. I have attached 2 photos below. The actual design of the dress i sent to them, and what i received from them. Judge for yourself. These people are thieves

Poor customer service

So I ordered a dress to be a bridesmaid in my brother's wedding. The wedding is in March, so I ordered in November. The dress arrived thanksgiving day, but it arrived with no packing slip and none of the tags said anything other than the store's name.

As soon as I got the package open I tried it on but it wouldn't zip up. And it wasn't just a little too small, I had 7 inches of gap in the back. There was no way I was going to get this dress to zip or to get a tailor to make it wearable. They would need to add a whole panel of fabric to it and after everything, color matching and all that it would never look right.

I let my mother try on the dress, just in case I was going a bit crazy. I wear and ordered a size 14, my mother is a size 8/ the dress was tight on her, but it zipped.

So I emailed about getting the next size up, very nicely that hey, I think the wrong dress came to me, (because even the color didn't match the bride's swatch that she had gotten about a month ago) but all I got back was that yes, they had sent the right dress and to please send them photos of my measurements to verify the mistakes with the dress.

So I did, in my bra and panties I stood in my bathroom and took close up photos of the measuring tape, twisting the tape a bit to get a straight on photo of the numbers...

The email I got back was that I wasn't measuring in the right spot and I needed to get the measurements done by a seamstress. So once again I headed to the bathroom, in a full length mirror, taking almost naked photos of myself measuring myself and being careful not to move the tape for the photos, I send what some countries would call porn to a dress maker over the internet. ( mind you the dress is still the wrong color)

I am worried I may have to buy a whole new dress, still in the wrong color and even if I do, the dress will also come and be the wrong size. If that's the case I will be out over $300 for clothes I can't even wear. This dress was not customized, I ordered a size 14, just a size 14, no additions, no alterations... nothing. So why is it so hard to get the dress sent back and get a different one?

My Daughter received so many compliments about this dress. I uploaded the pictures to Facebook and everyone loved the dress. It is so beautiful and sparkly in person. She was worried about it being itchy with all the sequins and it was not a bit itchy! There was 2 separate linings inside all the way from top to bottom. She said it was so comfortable!
She found the dress of her dreams in a store, but it was too big at the top, too long, the belt was messed up without a way to latch and the beading was coming loose at the neckline. They only had one in but she loved it! It was priced at $399.00, then by the time that we would have had the alterations completed it would have been another $100 at least. We had the same exact dress, custom made by LUNSS, to her exact measurements, for about half the price. Nancy was so nice and patient and answered all my questions and concerns.
This is the 3rd Prom Dress that I have had made by LUNSS. The first 2 Tansy was my designer and this time we had Nancy and both were a pleasure to work with.
A couple of suggestions:
1. Start early! If your Prom is in March or April, start in December or January with your customization! This year I was worried because I didn't realize the Prom would be on March 9th, it was usually in mid April. We started the customization on February 5th and received the Dress on March 7th. We paid extra for Express Delivery, but it was so worth it!
2. Do not just order the size you normally wear, ALWAYS CUSTOMIZE! You will be much happier with your dress and will not have to have it altered at all. It will fit like a glove straight out of the package. There are not many people in the world that have the same size at the top as you do at the bottom.
3. Please either have someone professional do your measurements correctly or look at the size guide with description and pictures of where exactly to measure and have someone else measure you! Do not try to measure yourself, your measurements will be wrong and you will not be happy with your dress!
4. Always have the built in bra added!:-)
Mary Wallen