Lyft

I have never in my life used lyft(or uber) but was just charged for 3 separate rides. There is no way to find out anything from lyft. No phone access and online is a hopeless venture. Whoever is using my credit card to ride lyft can probably go across country and there is nothing I can do through lyft to stop it. Terrible controls from them. And lousy security since they allowed someone to use a stolen card without confirmations of validity.

If you are visiting Miami beach area, please be careful of Lyft con drivers. They will scam you and extort extra $ from you by lying and reporting against you to Lyft management and to their help/support team.
On 12/18/21, I had 4 mins ride in a Lyft car. I was all dressed up to go to a wedding event. The car was clean from inside. Lyft driver charged me $80 for damages and submitted some fake pictures of his car damages.
I am a senior citizen, went to Miami beach for the 1st time to attend a wedding, didn't eat or drink anything in the car. How can I damage the car in a 4 min ride.
Lyft management and support team are not taking any action. They just blindly going by the fake pictures submitted by the Lyft driver.
No wonder, Lyft app doesn't give cash method payment option and forces to link debit/credit card, so that, Lyft can have a control over these unscrupulous charges. Imagine $80 for 4 min ride.
Will never take Lyft again, shame on you.

On a trip to the airport my driver missed the exit. Then spent 10 minutes circling through a really bad part of town ignoring the GPS. Then as he got ready to turn onto the freeway changed his mind and did an illegal u-turn in front of other cars and almost got us in a wreck. I finally had to tell him how to get to the airport. He then proceeded to speed all the way there. The bill went from an estimated $18 to $29. When I questioned Lyft responses that the route was the most efficient. What a joke you could see the circles we drove in on route. I then requested a second review and they completely ignored me.

The fact they refuse to fix this speaks volumes about what they think about their customers.

I warn people to be careful using Lyft they accuse people of things that never happened then when you speak to customer service they don't care one bit what you say they hire any drivers can't believe they look in to who they are hiring. Avoid problems don't use this service! When I said I will sue your company they said go right ahead there customer service are low life's like there drivers... Avoid problems don't use them this incident happened on my trip to Miami

While I have had some good drivers with Lyft, I am very disturbed that Lyft literally follows CDC. As an immunocompromised rider, I of course wear a mask and lower my window int he back seat. Now Lyft says drivers do not need to wear masks or ventilate. Simply carrying a mask for someone who is immunocompromised and requests the driver to please wear it and provide some ventilation, provides the rider with some safety. People are still getting sick and dying. Giving a rider a choice to feel safe seems very basic.

I used them fairly regularly to go to a bar near me that is no more than a mile and a half away. Generally, the charge for this particular ride would range anywhere from $8-$12 per ride so imagine my shock one day to find out one ride had cost me $36! 36 f---ng dollars! They give no reason for this and insist that this is a proper charge. Well, f---k you Lyft. You lost a regular customer and hopefully by this review you will lose a lot more. I now use Uber I where the charges range from $8 to $9 per ride. They also don't have this crap in which they keep you waiting for up to 15 minutes because they keep switching drivers on you. I once paid for the premium service expecting them to arrive within 5 minutes and instead, I was kept waiting for close to a half hour but they didn't reduce my charge! Go to Uber where the charges vary only only dependent on what kind of car you want. I've never been kept waiting more than 9 minutes and their waiting time estimation is always on the dot!

Be careful when taking Lyft in Canada. Last week was charged for a ride where the drive made me wait for 35 minutes no pickup atill charged. Lyft are crooks they refused to look up my concerns s or address them. Take a taxi they are dishonest. Pic of driver in the bottom. Do not accept a ride from him.

One of Lyft's drivers reversed into my brand new car, ask me not to call the police and apologized profusely. When I made a Lyft claim I had not heard back from any one in almost 8 months when I finally started the hunt to talk to someone about they gave me the run around for another 2 months until I finally received an mail from a supervisor. It took me 4 times following up with the supervisor to actually get a response to where he says their driver said I rear ended her and it was her word against my word unless I had proof (photos, police report, and a witness.) I provided all three of those things to this "safety agent" and then when I followed up he blocked my emails and I kept getting "your message is not able to be delivered to..." This is just not right! I am definitely not recommending tis company to anyone and I will not use Lyft at all in the future. They are just shady. Now I have to come out of pocket $800 to fix my car.

I used Lyft a few days ago, they charged for the same ride twice under the name of "2 rides". In other words, they charged again for the two rides I had already paid for a few days later. They ignore my dispute. And currently there is no way to get hold of Lyft in any way shape or form. Lyft double charged for my rides three times now, once every month. Do not have anything to do with this company.

In March of last year I got dragged down the street by a lyft driver who didn't want to allow me to get food when I paid for 2 stops and he tried to take off with my backpack. I was able to get compensation however they didn't fire the man who attacked me instead they allowed him to write a series of false statements against me and deactivated my account on his behalf lyft as a company is trifling and should go out of business

How could anyone trust a ride service that cannot do anything right?
Spent too much time trying to become a customer. They are hopeless and not at all responsive or helpful.
They kept telling me the problems were mine.
No, my good credit cards, American Express, 52 years of perfect credit, and my national CitiBank Costco card were not the problem.
It was Lyft's website and a totally useless customer service. Their "help" answers were not on point or at all helpful.
Cannot believe I spent so much time with a customer service that provides absolutely no solutions.

So if you're 2 minutes late coming out they can charge you for it. If they are 2+ minutes late picking you up the price sure does not go down. As you're standing in the cold watching them turn around several times etc.

Why do y'all charge me $60 sometimes $80 to go down the street? When usually it's about 15. 17… and I have to have 3 more words for my complaint to be submitted like dang, ion got a lot to say but that's wild and a proves my point

I take the same ride almost everyday! Usually $7 - $12. Ride! March 27,2022 3:30 pm
I get my ride home. Morning ride $7.08 miles they charged me $74.75 first said I requested a stop! Bs! I never done that. The stop they had me down for is a vacant lot! 2.01 miles out of my way home. I got a straight ride to my home. 2.09 miles let's say
Still $74.75! Unrealistic
Then they put in log, both rides I took! Charged me already for ride there $7.
They won't refund my money!
Bad business!

When Lyft first came to our area, their customer service was good. Now that they been in existence a few years their services STINK. They removed the website so you have to us the app to contact them. Only through email and they take days to respond and us AI to offer solutions. You never actually talk to a person. They are allowing drivers to cancel trips in progress. One of the worst things to do is "Wait on a driver that's not freakin coming." I can see a driver not wanting to go to a area, cancel it right away! And the SURGE charges are bull crap.

Booked a Lyft ride and had it confirmed and billed for next morning pick up. It turned out to be no show, no call, no notice from lyft.
Lyft books appointment even though it has bo drivers!

Uber on the other hand was honest said it had no drivers in the area
End result we missed our flight due to Boston due to Lyfts lying deceitful practice for a very important medical emergency back at home

I received a gift card as a gift.When removing the strip part of the code was also removed. I spent over thirty minutes with the app robot or person. I sent them the pictures of my card that they requested over many times.No help whatsoever,They ripped me off of fifty dollars!

I use Lyft regularly. I have over 800 rides and a five star rating. I always schedule my Lyft rides in advance to ensure I am picked up timely and arrive timely to work, meetings etc. The past week Lyft has been scheduling drivers who either cancel last minute or are so far away they end up cancelling due to the distance. Today a 7:20 scheduled ride arrive at 8. Totally unacceptable. I was 40 minutes late for work and had to reschedule a meeting. I reached out to Lyft and they basically told me too bad, but thank you for your business and stay safe. I asked for a credit and they refused. What is the purpose of scheduling in advance and then receive horrible customer service? If I was late for my Lyft driver I would be charged a fee. I guess my time doesn't count. I use Lyft three times a week I would expect better than that.

Why you should use Uber over Lyft when it's possible? If you take 2 rides in a 24 hour period they bill you separately for each ride. They immediately combine both rides on a third bill until the first and second ride falls of your card tying up your available credit for up to 2 days. Extremely poor customer service and Uber does not practice this double drop off billing. Its why I will not tip a Lyft driver but will tip Uber drivers.