LyftReviews 908

Driver took his own route and caused me to miss my flight. The flight charged us $200 to catch the next flight and the Lyft agent said as long as we got to the airport is all that mattered and refused to assist us in our money back or anything. I hate Lyft. This is why I always caught Uber. The customer service is wayyyy better.

I requested a ride from Lyft never got picked up the driver started the ride and ended it and I got charged for it and my money needs to go back to my account I will be disputing the ride I never got in the car this is uncalled for and ridiculous

There's no direct number for Lyft. Then when you do talk to a representative there Horrible, just like some of the drivers.

Driver had political show on his radio loud with lots of f words used.
Also car smelled bad and was dirty

Lyft overcharged me for my ride. The initial cost of the trip ship should be what the customer pay for the initial cost that we see and agree to should be what we pay for not unless we add a stop or make a stop that's different. I will never ride with them again Uber doesn't have hidden fees what I agree to upon booking a ride is what I pay if you send a different type of upgrade vehicle that's not the customer's responsibility if your driver make a wrong turn and cause the trip to be longer that is not your customer's responsibility to pay 2 divers cancelled on me back to back my original cost was $23 and I was charged over $28 with no explanation

This company has gone downhill quickly. They have charged my card for services never signed up for nor authorized and you cannot reach them via phone. They want you to email for which on the past 2 weeks I've been passed off to 7 different people whom none helped or even attempted it. I'm going back to real taxi drivers.

I am a current driver with Lyft and generally I enjoy my rides and have had not many issues except one reoccurring one. There are numerous occasions in which I will pick up a scheduled ride and before it is time a little early, I will drive to the area to make sure I am there on time. Lo and behold the time comes around about 10 minutes or so prior. I still don't get an alert on the ride vanishes off of my app. I have contacted Support via chat three times on this topic matter and all three times they require me to have the riders information. My app erases all of that information the moment the ride is no longer there. So I was told I would have to take screenshot of every ride. First of all with the type of technology we have there should be no need for me to screenshot hundreds of rides. I understand that the app can track as they know every time we click on that screen and they can see all the rides. How is it that they are incapable of locating a ride that was scheduled to me.? This isn't fair to the driver or the rider. Furthermore the chat help is laughable. It's like they don't understand or know how to research properly, are supposed to be who we go to for support but yet can never help. They expect us to have all the info when they have access to the database.

I am disabled and the Lyft driver left me stranded. I paid for round trip but the driver dropped me off and did not return. I contacted Lyft and they refused to take responsibility. Now I know Lyft is for idiots. I will delete the app and ride with their major competitor.

So, I order a Lyft. It never arrives at my location yet, using my phone, I can see that my Lyft is a block away. I start walking toward the location of the Lyft I ordered. All of the sudden - I can see the Lyft car on my phone driving away and driving toward my destination! Without me in the Lyft - the car drove to my destination. Lyft won't refund me. I'm deleting Lyft for several reasons.

1. Drivers have zero integrity
2. Customer service is nonexistent
3. Lyft has zero integrity
4. There are other ride shares that do what they say.
5. Lyft sucks!

Scheduled a pickup with Lyft on Thursday to be picked up in Liveoak, Florida on Monday morning at 4:00 a.m. They confirmed it with us and never showed up. They even sent messages that said they were 15 minutes away and then 1 minute away, probably computer generated, and never showed! We paid a taxi $225.00 to take us to the airport in Valdosta, Georgia, and missed our flight anyway. The next flight didn't leave until 9 hours later. The taxi driver said Lyft doesn't even serve Liveoak, Florida. So...they literally knew for 4 days that they were not going to come and yet never emailed or called us. This has been a nightmare. This is a company like many other companies in this country who are only out to make money and don't have a shred of integrity! I called customer support, who said it was for service dog issues which was the only number I could find for them, and they offered apologies only. That's another thing companies with no integrity do a lot of, apologize... But they won't offer any compensation or ever fix the issue. Don't ever use this company!

I have been with Lyft for over 4 years. I have a Rating of a 5-star customer. I run a business in Florida, and I am highly upset that my last ride I did not tip because of several reasons. The driver before him got lost and never answered my messages on where he was at several times and then drove off but still charged me anyways. When I wrote a bad review on both of these drivers. One of them made false accusations and now they deactivated my account. Be AWARE OF THIS SHADDY COMPANY.

If I could give zero stars I would. You can't talk to a human, you have to go through the app on chat. I spent 45 minutes on the chat and had to explain my situation 3 times. Either the agent doesn't speak English or they didn't take the time to read my inquiry because every question they asked was written in my original reason for contacting them. In the end the agent said they couldn't help me, so I didn't get my $30 credit and I wasted 45 minutes of my time. This is a major problem with trying to have a conversation via chat or email. The agents DO NOT READ what you are telling them. I try to give as much detail and be as specific as possible to avoid this but it still happens and its incredibly frustrating. There is also no reason for them to not give me my credit. They sent me a text offering the credit and then I tried to use it they wouldn't acknowledge it. Just a horrible experience.

I woke up this morning with a five star Lyft driver rating. If anyone were to ask me, I would've said definitely use Lyft equally if not preferred over Uber. This is no longer true. I still have a 5 star rating (until they read this) but if you are in southeast Wisconsin, you should definitely use UBER.
Lift's app stinks and their employee service is even worse. Absolutely horrendous. I've been completely ignored by their "Employee support" associates after being told that there is nothing they can do to help me with the problem I had due to their app.

Girlfriends birthday Ruined. Left us stranded for 2 hrs on dark street. Never use Left. Clueless inept drivers. Terrible tech in the app and GPS. Nitemare

I had a ride in Miami with a driver who submitted a "damage" claim against me two weeks ago. He submitted three photos that appeared to be water on his backseat, that in no way associated me with the "damage" and did not prove that I was the cause, yet I am being held responsible for the $80 fine. Turns out that lyft only requires the driver to submit photos and the name of the passenger. No requirement that they actually prove that the damage was caused by said passenger. I know that this was not from me, but Lyft doesn't care at all what I have to say about it. After multiple back-and-forth emails, they stand by that claim, even without actual evidence.

They hold my account for no reason and no body fix its mess and fake apps, after thousands of trips they couldn't promote the driver because the apps is primitive and who is design it he is limited mentality

Too many bad experiences even to get into. I'm sure people experience the same all over. Its expected since Lyft is a terrible company. Zero Stars

TERRIBLE DONT USE LYFT I had an awful experience on holiday is New York City, coming from another country to a huge city and the driver dumps me at the wrong place, and drives off. Then when I call to say please take me to where I asked for he yells at me and in short says no.
THEN on contacting customer service which isn't easy by the way. The person tells me the driver was right. And the drop off was within a mile. It wasn't. Not. Even. Close try other side of manhattan.
I showed proof using google maps to then be told that I could've put a different address in google and am lying.
So I was lost, late for my tour, anxious in a strange city, charged $25 to go to the wrong place. Then had to pay double to get back to where I was supposed to go.
Refund? Oh no. Because I'm a liar.
So much for caring about our safety!

DON'T USE LYFT especially if you're in unfamiliar places!

Never got to speak to a live person. Uber on the other hand answered the phone in 4 minutes. Lyft needs to improve on live customer help