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How would you rate MAC Cosmetics?
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India
7 reviews
14 helpful votes
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Great Quality Products
August 29, 2020

I love all the makeup products of Mac brand. Once I ordered a lipstick of mac brand and got shipped within few days. I was satisfied with product as it was of excellent quality and beautiful colour. They have a wide range of items with color variety and reasonable price. Good and helpful customer service.

Date of experience: August 29, 2020
Honduras
1 review
1 helpful vote
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So In Love With My Mac Make Up, it works way better than any other make up. Love my shadows & it makes my eyebrows look. The cleanser are awesome, been using it for a week & so far i have no complaint at all... i over love the dark purple lipstick & how it goes with my nails,, perfect for my skin color!...

Date of experience: July 6, 2016
New York
6 reviews
9 helpful votes
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I bought an eyeshadow from MAC online store. I knew it was a very popular eyeshadow and they were waiting for the stocks to ship my eyeshadow. They told me that they could ship my eyeshadow 2 weeks after. And so, I patiently waited for 2 weeks and chatted with MAC again about this order. They simply told me "we don't have this item, you can cancel your order if you want." Very unprofessional and very unhelpful. Instead of helping me to get my eyeshadow or letting me know more detail about my order, the representative just told me to cancel it and did not care about whether I could get this order or not. I ended up cancelled my order and was very upset about the their services. Will never want to purchase again from them!

Date of experience: November 14, 2017
California
3 reviews
0 helpful votes
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Love Mac
March 12, 2018

I cannot rave amount the pigmentation and blendability of their palettes enough. The eyeshadows practically blend themselves. I saw some people saying the purple shade in the palette wasn't very pigmented so I wasn't expecting much but wow mine had almost full pigment with one swipe. So happy with this purchase. The only thing that draws me back is if they use animal testing which is disgusting if true.

Date of experience: March 11, 2018
Poland
2 reviews
1 helpful vote
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High quality cosmetics
October 20, 2018

I purchased a mac foundation and skin care products and they all were great for my skin. Mac products have a great quality, fair price which meets the value and their customer service is wonderful. I trust this provider and I am going to order more products from here.

Date of experience: October 18, 2018
Georgia
1 review
0 helpful votes
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Mac is awesome
December 28, 2017

Good, quick, fast and very user friendly. Outstanding, easier to navigate through the products. As a consumer and career makeup artist Mac beats everyone hands down. The site is colorful, eye catching, the radio buttons lead you to the correct location on the site.

Date of experience: December 27, 2017
Jamaica
1 review
10 helpful votes
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Excellent site!
December 3, 2015

I am so thankful that I was able to find a site that has all the essential products for daily usage at cheap and affordable prices. What I think is pretty kool about sitejabber is the fact that you have tons of options. Sitejabber carries alot of the top name companies that we as consumers all know and are comfortable with. You also have the ability to check out the companies and their brands in just one location with their amazing deal breaker prices. Ordering items is super easy no complications whats so ever with a speedy delivery time frame. I would definitely recommend sitejabber to everyone especially us women who are super busy always on the go with that 9-5 job, who really wants a secure, safe, trustworthy site where you can definitely get value for your money. You actually do get what you bargain for when you receive your packages, never disappointed.

Date of experience: December 3, 2015
California
7 reviews
7 helpful votes
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This company has definitely made me feel unwelcome in the past, but recently, it's gotten worse, I had contacted customer services regarding a product I had purchased being a off consistently and not the way it usually is, they brushed it off and blamed me for the awful product that I am very familiar with, didn't help at all

Date of experience: November 21, 2021
Alabama
195 reviews
359 helpful votes
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Expensive
November 7, 2018

For me, I would not shop here anymore. First off, makeup isn't supposed to make you look three shades brighter. I do not like that they recommend shades that does not make you look like yourself. If I wanted to look like someone else, I would. But no. I'm not doing this anymore. Waste of $100. Awful.

Date of experience: November 5, 2018
Illinois
13 reviews
65 helpful votes
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Very over hyped
August 31, 2018

Mac seems to be average to me. I've tried their setting spray, mascaras, and lipsticks in the past and although I've never been disappointed I do feel that you can purchase products that are way cheaper and are the same quality (if not better) than mac

Date of experience: August 30, 2018
India
14 reviews
6 helpful votes
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Mac is an awesome makeup brand that is outstanding for its products and representatives. They have a wide range of products with all the latest trends available. I bought lipsticks because they have a variety of trendy shades. And I have to say that the quality and choice of this make-up brand is the greatest.

Date of experience: August 20, 2020
New York
5 reviews
13 helpful votes
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MAC is a great brand for everything but foundation. I do makeup professionally and the "tan" shades they have are either too orange or too yellow. Myself and a lot of my clients have a olive skin tone. MAC does not work for these tones unless you are mixing foundations, and who wants to do that on a regular? I do love their lipsticks, lip liners, blushes, highlighters, bronzers etc. They only received a 3 because of the Foundation shades.

Date of experience: August 31, 2015
India
7 reviews
5 helpful votes
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The MAC Studio Fix Powder Plus Foundation is really a great product launched by MAC. Perfectly evens out the skin like a foundation, Blends in effortlessly and It provides a natural matte finish. Gives high coverage. Overall Good and value for money Product. Recommended to all.

Date of experience: May 29, 2021
Turkey
6 reviews
1 helpful vote
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It is quite expensive in my country but the quality of their products are amazing! Because of covid probably they made some sale for their lipstick and I could buy 2 lipstick with the price of one. Russian Red and Velvet Teddy. Loved both! So good, the Russian Red is exactly the texture and color I was looking for years! But yes, most probably in future I cant buy a new one..

Date of experience: January 15, 2021
Ukraine
1 review
0 helpful votes
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Cool shop
April 8, 2021

I find this shop a cool one. There is always what to buy and try. As for me, for buyers, it is very important to see a variety of products and choose what you need. I can find everything that I need here.

Date of experience: April 8, 2021
India
10 reviews
1 helpful vote
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"Excellent Quality"
September 16, 2020

It is a big and highly reputed cosmetic company with a wide variety of cosmetic products. Their products are of excellent quality and last a very long time. The only one thing to think about is that their products are a little costly but worth it for a quality product.

Date of experience: September 16, 2020
Iceland
49 reviews
95 helpful votes
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I really like Mac and there online store you can find anything, I like there online store more, because if go to Mac stores some of them don't have everything and stuff like that.

But online you can find anything you want if it not sold out. And the make the shipment right away really nice job.

Date of experience: June 13, 2017
GB
11 reviews
43 helpful votes
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One of my favourite
March 11, 2016

I like mac their product and has best customer service they are professional I ordered on line once was sent a wrong product but was rectified immediately and new one sent. I usually use mac in Brixton they are very busy but helpful and pleasant I've had a few encounters I felt I got wrong make up advise but put down to a new staff needed more trainING otherwise I'm happy and will continue using their products I like that all their foundation has SPF. You just have to get good advise on your skin type and know what works for you. Thanks.

Date of experience: March 10, 2016
Maryland
6 reviews
30 helpful votes
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I order from mac frequently. The price of their products keep going up and I feel like there used to be more options for POC. Also, they used to have more options for freebies. They used to have more incentives for their members.
Customer service is amazing like always though.

Date of experience: December 24, 2019
Illinois
45 reviews
109 helpful votes
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I love their makeup and love to browse the site to see what's new. They also offer Free Shipping at times and I love to take advantage of that offer. :) The colors of their makeup on the site are really accurate to what your getting.

Date of experience: August 17, 2012

Overview

MAC Cosmetics has a rating of 3.4 stars from 267 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MAC Cosmetics most frequently mention customer service, good quality and long time. MAC Cosmetics ranks 11th among Cosmetics sites.

service
47
value
47
shipping
35
returns
31
quality
44