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Texas
1 review
0 helpful votes
Follow Faiza A.
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I brought a set of detail brushes,and 2 types of beauty blender.I swear,and Ian very honest that a big chunk of the brush feel off as soon as I used it for the first time,and the tip of the brush got split.I thought it's just that brush,but the other brushes start peeling off as well.the beauty blender split in half when I was washing it.really? I thought MAC is a good brand,and have quality products,but not at all.I will never buy brushes,or beauty blender from them again.
Very disappointed.you just lost a customer MAC.

Date of experience: January 27, 2023
AE
1 review
0 helpful votes
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Excellent service!
February 27, 2024

I received excellent product recommendation by one of your staff stationed in Dubai Marina branch, her name is Precious.

She introduced me to MAC fix + stay over which has worked very well on my dry and dull skin.

Keep it up Precious!

Date of experience: February 26, 2024
AE
1 review
1 helpful vote
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I have been using this foundation for years now, it works for me, but lately am getting discouraged that everytime I want to purchase for a new one I have to call nearly all Dubai branches looking for it. I keep giving my number and I never get a call back when it's available in stores, until I will go back again to check.I always use it until its totally finished. Is it still on or its no longer in the market.

Date of experience: January 5, 2023
Canada
4 reviews
3 helpful votes
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One love
November 16, 2023

MAC's iconic lipsticks are a staple in my makeup collection. The color payoff is incredible, and the range of finishes, from matte to satin, provides versatility for various occasions. Whether I'm looking for a bold red lip or a subtle nude, MAC has never disappointed.

Date of experience: November 16, 2023
New York
4 reviews
9 helpful votes
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I recently tried the MAC Hyper Real Foundation in Rose Gold FX, and I must say it's been a game-changer for me! As a girl who loves makeup, finding the perfect foundation can be a struggle, but this one truly impressed me. The shade matches my skin tone beautifully, giving me a natural and flawless finish. Not only does it provide excellent coverage, but it also feels lightweight and comfortable on my skin, allowing it to breathe throughout the day. I love how it blends effortlessly and gives me a radiant, dewy glow without looking greasy. It's long-lasting, staying put even during busy days or special occasions. MAC has truly outdone themselves with this foundation, and I couldn't be happier with the results. It has quickly become a staple in my makeup routine, and I highly recommend it to anyone looking for a foundation that delivers both style and substance.

Date of experience: May 17, 2023
Utah
1 review
0 helpful votes
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I have spent $400 on MAC makeup in the past few years. It has become my go-to. However, upon never receiving a package recently, I called costumer no-service and was very frustrated by the entire ordeal. Though they never gave me tracking information and the "track my order" button in the email they sent me led to incomplete info, they said it was not their problem that I never received my item. It was such a frustrating call that I don't plan to ever use their bloated, difficult website in the future. I have had other problems in the past with their website and orders not going through, but this person-to-person conversation was the WORST and enough for me to take my business elsewhere.

Date of experience: December 27, 2023
Michigan
1 review
0 helpful votes
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I never received the makeup value set that I ordered and was charged for initially/ I didn't want my money back at first I wanted the products I ordered. Instead after a month of phone calls I finally was refunded. Never again will I order from mac so disappointing. I used to love Mac but they have gone down hill nowadays u can find better for a better price too

Date of experience: May 2, 2023
Israel
5 reviews
0 helpful votes
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Good products
January 16, 2024

I've been using matte lipsticks from this brand for several years now, and the shades are perfect for my complexion. Recently I tried the eye palette, the colors are well-pigmented, and I liked everything.

Date of experience: January 15, 2024
AE
1 review
0 helpful votes
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Compliment
July 1, 2023

I would like to thank Ms. Reeda who works at Mac make up Dubai Mall. I left the store as a satisfied customer and this is all because of Reeda who took the time and was very patient with me to find the right foundation. The company is lucky to have

Date of experience: July 1, 2023
Pennsylvania
1 review
0 helpful votes
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Beware before you buy
December 1, 2023

I used liquid eyeliner. It didn't stay on. I walked into a free standing store that was an hour away. I asked if I needed a primer. They said I could use or not use a primer. I didn't find that helpful. I asked to see pencil eyeliner and purchased the one they advised. I wore it one day to work. It was on my upper eyelid and transferred to my upper lid. I called and got the online customer care personnel. They said they can only help with on line order returns. I went to MAC in Macy's. They said I couldn't return it since I bought it in a free standing store. They also said I have hooded eyes and should have purchased waterproof eye liner. I drove to King of Prussia Mall only to learn the MAC store closed. So now I have a poor quality product, wasted several hours with phone calls and trips to 2 stores, and would need to drive an hour if I wanted to return to the original store. Do not buy their products

Date of experience: December 1, 2023
Canada
2 reviews
5 helpful votes
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Return policy is a joke
June 20, 2023

When you return a product they do no refund original shipping charges (which is normal) then you get to pay to ship it back (not normal). What is the point? Won't be ordering from them again. EVERYONE HAS FREE RETURNS.

Date of experience: June 20, 2023
Oregon
7 reviews
58 helpful votes
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National Lipstick Day
November 12, 2018

Wow! So happy with the lipstick I received for free from MAC Cosmetics! I had no idea National Lipstick Day even existed! By far the best quality lipstick I've ever worn and since then have also tried their mascara and a couple of blush shades. Thanks also to Macy's who endured the endless line of us waiting to try this excellent makeup line!

Date of experience: November 10, 2018
Canada
1 review
3 helpful votes
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NW45 product is the worst. I will never do business with Mac any more. It has ruined my face. When applied, you look like a ghost. Oh my goodness, l'm wondering why they are even carrying that line. 0/10

Date of experience: September 1, 2022
Missouri
9 reviews
12 helpful votes
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Top of the line products
November 7, 2018

I love everything I've ordered and tried from them through Ipsy. They absolutely make the best mascara around. My favorite and new staple one is the false lash extreme black. I'll never buy another brand if mascara again. Products are a little pricey but totally worth it.

Date of experience: November 5, 2018
Maryland
1 review
1 helpful vote
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Defective product, I made the mistake of purchasing through an actual store instead of a department store and they would not replace. Tried calling customers service and was placed on hold for 20 mins before I hung up. So I won't be buying Mac products any longer due to this and nor will I be paying for my daughters. This company is deteriorating as evident by the complaints when googled. It appears the upper management needs replacement or perhaps more basic education regarding how successful businesses operate.

Date of experience: June 3, 2016
Florida
2 reviews
1 helpful vote
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Love the quality, because not many cover the color wheel as effectively as this brand does, but their practices and stance on animal testing is sad. They use carmine for their reds; beetles have no place on my lips. Other ingredients are less than satisfactory too. Sad they don't devote enough resources to produce the same level of product without scary, cancer-causing ingredients. :(

Date of experience: May 16, 2016
GB
1 review
0 helpful votes
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Recently I bought a M. A. C. Mascara in the Covent Garden store: it was just terrible, dropping down in bits, glued the eyelashes together and made my face dirty. What a waist of money! The lipstick was very mediocre. Lips feel dry after using it. I won't use M. A. C. Even if I'm given it for free.
The last and not least - the till woman got my email address under the false pretences of sending me an invoice only to say that this function isn't working. Now I'm bombarded with the M. A. C. Spam and no matter how many times I block them or unsubscribe I still get their emails with their disgusting products. It all looks very fancy both in the store and on their website but the quality of the products is below any appropriate level.

Date of experience: January 30, 2021
Texas
2 reviews
0 helpful votes
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I ordered from a company called filler world cosmetic they took my money promised shipping and tracking info but I never got it and they won't respond to emails text or calls, just so happens yall have the same address and phone number

Date of experience: October 7, 2022
Texas
1 review
1 helpful vote
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Despite all the tremendous progress thats been made in make up formulation this company still continues to test on animals. This is no longer necessary with so much documented evidence of good products out there formulated with ingredients that no longer need to be tested on animals and are safe for people.

Date of experience: March 8, 2018
India
6 reviews
0 helpful votes
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Great collections of cosmetic products are available. Not so affordable but worth the money because of its premium quality. I love their all lipstick range. They are super long lasting and never makes your lips chappy. Nice products and recommended to all.

Date of experience: March 17, 2021

Overview

MAC Cosmetics has a rating of 3.4 stars from 267 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MAC Cosmetics most frequently mention customer service, good quality and long time. MAC Cosmetics ranks 11th among Cosmetics sites.

service
47
value
47
shipping
35
returns
31
quality
44