Totally ripped me off. I used a gift card in combination with a credit card. I returned a few items and was refunded the gift card FIRST. Literally gave me a $100 e-gift card and $5 back on my credit card. I reached out to customer service and talked to upper management and they just said sorry that's our policy. Genuinely feel like I was stolen from.

If I could give Madewell minus stars, I would. This company is scamming customers. Sale items are non-refundable. And sizes of jeans are incorrect, leaving the buyer to rely on reviews to guess which size will fit. I ordered 2 pairs of jeans at $40+ each as gifts and now I am informed they are non-refundable. Bad business practices. Do not buy anything from Madewell.

I have been ordering from Madewell for about two years now and I am very happy with their customer service. I did have a few concerns about a few of my Christmas orders and I did have to wait on hold for a long while but it was worth it. Once I was connected the customer service representatives were extremely helpful and very respectful. I had to be on the phone talking to them for at least twenty minutes and not once did they rush me off the phone. They even went so far as to connect me to their supervisor to inquire about an order I was concerned about. Plus my phone died and they called me back Not something I have encountered for many years from other high end stores. I usually don't write a review but it was a pleasure dealing with your customer service people and supervisors. Other high end stores should follow your lead, even with the long wait. Thank you to your customer service people job well done.

First, being on hold for over half an hour is ridiculous. Second, one of the items I ordered showed in stock when I placed my order. However, when I check order status one of the items says "wait listed". Not an email from them to that effect. Third, my items have still not shipped over a week later. Lastly, constant barrage of sales spam emails. If my daughter wasn't so in love with these products, I would NEVER do business with them with my hard earned money!

I placed an order then had to reorder my item. I returned bc it didnt fit and was promised a giftcard and also was charged for my item...no integrity with this company and all lies.

I ordered from australia. I had to return part of my order due to an incorrect item sent, and size issues. The want to charge me $50 and $70 AUD for returning even though there website clearly states returns cost 11.53 AUD. I'm also a madewell insider, however they still want to charge me.

Their excuse? This is what the courier charges them. And the amount shown is listed under US returns. Regardless of whether this information is under the US or international header. If you claim this is just for US customers, then why is the amount in AUD? This is intentionally misleading!

I purchased several items from Madewell. One was a long sleeve the dye shirt. I had this top for about two months and I noticed several small holes in the stomach area. I also ordered several t-shirts some are muscle shirts. I had the same exact thing to happen after several months small holes started to appear near the abdomen area. The t-shirts also faded easily. I always wash my clothes according to the tag and hang them to dry.

Shopee has just recently adopted new system of frequently cancel items when sellers unable to ship products or manage their stocks in time for delivery. This is not the right process of ecommerce. The company try to hit it big during particular day of campaign or promotion. Getting consumers to buy but in the end, they either face losing their coins, waiting long for delivery with no updates or worst cancellations without any informed notice. This is not how ecommerce is managed. The company need to stringent check if their sellers have available stocks during consumers purchase on destinated dates of promotion. These items ordered are in need by buyers most of time. As a consistent user of madevell
I will now opt for other ecommerce platform.